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Gunther Volkswagen of Fort Lauderdale

Davie, FL

4.7
1,111 Reviews

1660 S State Road 7

Davie, FL

33317

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Showing 1,111 reviews

February 28, 2019

Exemplary customer service James was the salesperson who provided exemplary customer service during the selection of a new Jetta. He explored all the options available based up More

by ivycross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Jobes
Mar 01, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Ivycross, after exploring all your options and viewing the number of Jettas we offer, James was able to finalize your purchase and create a successful car buying experience for you. Thank you for expressing your gratitude for the time and dedication you were provided during your visit. We appreciate your recommendation and 5-star review.

February 27, 2019

Great service,fast And friendly, Alessandro Motto was amazing, he went Out Of his way Offering an outstandind service, I would recomend to my friends. More

by CTERRASA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alessandro Motta
Feb 27, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

CTERRASA, we are grateful to receive your review in regards to the outstandingly amazing service experience Alessandro delivered to you. Thank you for your recommendation and 5-star review.

February 27, 2019

Truly Exceptional! A caring environment. Knowledgeable staff. Trusting relationships. Cost conscious. Exceptional results! My Beetle drives like a new car after th More

by stockingh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Milton
Feb 28, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Stockingh, a truly exceptional experience for a truly exceptional customer like yourself! Thank you for providing us with the opportunity to get your Beetle back in tip-top shape for you.

February 27, 2019

oil change fast oil change abd advised me of tire damage and gave me an option to repair at the facility. i appreciated the comfort and honesty. More

by blueboxshun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Saldana
Feb 27, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Blueboxshun, it is our job to look after you and your vehicle's safety! Thank you for recognizing our fast and genuine business practice.

February 26, 2019

Seamless The combination of quality, price, convenience and comfort makes my choice for service easy. Jimmy has always (my fourth VW I choose to service with More

by drstevennewman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Gonzalez
Feb 28, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Steven, we love to make it easy for our customers! We greatly appreciate your continued business with Gunther and thank you for sharing how Jimmy provides you and your family with a VIP treatment.

February 25, 2019

Great Service Brought my daughter's car in for a routine service with Jimmy. Effortless.....the whole experience was quick and easy as always! In and out quickly More

by LAURADINARI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Gonzalez
Feb 25, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

LAURADINARI, thorough and effortless is exactly what we like to hear. Thank you for relaying what a great service visit Jimmy provided to you and your daughter.

February 25, 2019

Pure customer service I contacted your online number because of an email I received. I was adamant about what I was willing to do when turning in my lease a few months earl More

by GIGI.WHITLOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember the gentlemen in Finance, very professional., Arnaud Bellefroid
Feb 26, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Gigi, during your encounters at Gunther, you were able to rid yourself of your initial adamancy in order to enjoy our services and most importantly, yourself! It is truly great to hear how comfortable you are with your decision to purchase a VW with Gunther. Thank you for your business and 5-star review.

February 25, 2019

Igor V It was my first time at Gunther VW and I am very pleased with the service. Manny Alfonso took very good care ov me. I needed a thermostat replaced an More

by ivasil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Alfonso
Feb 25, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

ivasil, during your first visit to Gunther, you experienced the exact 5-star service that our dealership is known for. It's a great pleasure to have been of assistance to you and your vehicle in an efficient and convenient manner. We look forward to being there for you in the future!

February 24, 2019

Hortible experience Gunther tried to get me to pay over $500 for a service to my warrantied vehicle. I had them put it together and towed it to Rick Case where they fixed More

by Not satisfoed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clifton Clarke, Jose Saldana, Jimmy Gonzalez, Robert Milton, Alessandro Motta, Aleks Osovskiy
Feb 27, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Customer, we hope you can respect and understand that Volkswagen Warranty has specific policy guidelines. Being a Volkswagen dealer, we are expected to follow these guidelines. Our service advisors took the liberty of providing you with a clear idea of how our warranty processes work in accordance with your vehicle's specific issue. We advised you that if upon disassembly we found a warrantable condition, there would be no charge to you. But if we were to find any damaged due to how the car was driven, unfortunately, that damage would not be covered under warranty. Providing you with both of these possibilities allows you, the customer, to make the decision of whether or not you'd like to proceed. We hope you can recognize how Gunther operates and how we only proceed with the permission of our customers first. We do not make any guarantees or assure coverage for your vehicle's repair until we can be sure it is in warrantable condition. Please note that VW will not allow a dealership to replace certain parts under warranty without submitting a special claim which involves pictures and a technical review. Because of this, we are confused as to how another dealer could assure coverage of the repair under honest circumstances, without a proper for inspection. Nonetheless, we hope this feedback helps you understand both Volkswagen and Gunther's policies and procedures.

February 23, 2019

BEST CAR DEALERSHIP EVER - THANK YOU JULIAN AND LLOYD I dread when the time comes to buy a new car. You never know if you’re going to get a deal or what. I can truly truly say this was the most pleasant c More

by sammalt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian Rama, Lloyd in Finance
Feb 25, 2019 -

Gunther Volkswagen of Fort Lauderdale responded

Sammalt, it is very generous of you to take the time out and share what a genuine and incredible car buying experience Julian presented to you. After communicating what you wanted and needed out of your next vehicle, Julian was able to make sure you received every single requirement you had asked for. We greatly appreciate your recognition for all of us here at Gunther and thank you for stopping by!

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