Gunther Volkswagen of Fort Lauderdale

excellent service Gunther VW of FLL is hands down the best dealer service center in the area. Even though busy they are attentive and quick and care Gunther VW of FLL is hands down the best dealer service center in the area. Even though busy they are attentive and quick and care More

One word! “Awesome”! I had my sights on a 2019 Tiguan but I wanted an R Line in a specific color with certain features. Gunther made it happen. The transition from my ol I had my sights on a 2019 Tiguan but I wanted an R Line in a specific color with certain features. Gunther made it happen. The transition from my old lease to my new one was done very professionally and smoothly. Their customer service was excellent and I left the showroom one satisfied customer. More

Excellent Client Service ' My Lease was almost up with VW. I had made an appointment with James, and it was pleasant/convenient. Because of the service we received from the Sale My Lease was almost up with VW. I had made an appointment with James, and it was pleasant/convenient. Because of the service we received from the Sales agent, i will always be in the VW family. Thank you James for not giving us the run around. More

Awesome This dealership is by far the best dealership I have ever been to. The staff they have is second to none and very knowledgeable and helpful. This dealership is by far the best dealership I have ever been to. The staff they have is second to none and very knowledgeable and helpful. More

#1 service advisor and Team! I have no one other than Jimmy Gonzalez look at my car. He truly is an honest, reliable and very trustworthy advisor. With no hesitation I recommend G I have no one other than Jimmy Gonzalez look at my car. He truly is an honest, reliable and very trustworthy advisor. With no hesitation I recommend Gunthers car service and to be seen by Jimmy! More

Excellent Service Department VW service is second to none. Thanks to Jimmy the service writer and Joe the service manager I could not be happier. They both go out of their way to VW service is second to none. Thanks to Jimmy the service writer and Joe the service manager I could not be happier. They both go out of their way to ensure that my needs are met. More

An overall fairly good experience Overall an OK experience. Salesman was personable but Unfortunately I felt misled in vehicle features. Salesman did not seem to know details on vehicl Overall an OK experience. Salesman was personable but Unfortunately I felt misled in vehicle features. Salesman did not seem to know details on vehicle. I have had to use YouTube and google. I explained what I wanted in a vehicle and ended up leaving with something that did not fit my expectations. Thankfully it’s leased. More

Service Review Always very friendly and knowledgeable. Easy to talk to and knows how to treat you. Called him at 4 pm and he told me to bring my car in even though h Always very friendly and knowledgeable. Easy to talk to and knows how to treat you. Called him at 4 pm and he told me to bring my car in even though he was leaving at 5 he stayed and ensured all was taken care of. Truly exceptional customer service More

Be prepared to wait. I brought in our Atlas to be serviced for the second time due to the initial recall not correcting/bringing up a new problem. I was told that the s I brought in our Atlas to be serviced for the second time due to the initial recall not correcting/bringing up a new problem. I was told that the service advisor started at seven and he would like me to drop off the car at that time. I told him that I would be by about 830 and subsequently showed up about 815. As I arrived at the dealership and pulled into the arrival lane, the first gentleman I spoke with advised me that I did not have an a scheduled appointment. After about 10 minutes of research, Alex showed up and said that I hadn't been on the schedule due to a recall. After taking care of the paperwork, we had finished at about 830 when he escorted me to the rental car office. We were due a rental car since it looked like this repair would take at least all of Saturday and there was no service on Sunday so subsequently the rental car would be returned on Monday. Unfortunately on Saturday the rental car agency does not open till 9 AM. This seems like something that the service people should be aware of. Additionally, even though we had brought in an Atlas (a large vehicle) we were only scheduled for a standard car. After a few calls and Alex's approval we did get a small SUV. Only real complaint was that on initial arrival we had not been scheduled an appointment and a 30 minute wait for the rental car agency to open. I'm just glad I didn't show up at 7 AM as initially directed! More

Awful experience to loyal customer ..Crooks Things have changed and I gave good reviews in passed. Perhaps CEO or management has changed approach. To hustle your loyal customers. To sabotage the Things have changed and I gave good reviews in passed. Perhaps CEO or management has changed approach. To hustle your loyal customers. To sabotage their experience as well as vehicles and then to tell them it's the customers fault. Vehicle has been in at least 3 tonnes each time something different. 3 days consecutively. Hsve referred people gotten several vehicles for family. You lost not only our business but everyone I will tell. Just awful. Not sure if Mr Ginther is the same person I charge or maybe it's someone else but the service is now awful and I guess you guys are short of money or your commission changed for service advisors and mechanics. I am also putting this on Yelp and any review site. I mean to then charge me 600 and my car is worse than when I brought it and not repair this when it was under service maint. It's awful. More