Gunther Volkswagen of Fort Lauderdale

Be prepared to wait. I brought in our Atlas to be serviced for the second time due to the initial recall not correcting/bringing up a new problem. I was told that the s I brought in our Atlas to be serviced for the second time due to the initial recall not correcting/bringing up a new problem. I was told that the service advisor started at seven and he would like me to drop off the car at that time. I told him that I would be by about 830 and subsequently showed up about 815. As I arrived at the dealership and pulled into the arrival lane, the first gentleman I spoke with advised me that I did not have an a scheduled appointment. After about 10 minutes of research, Alex showed up and said that I hadn't been on the schedule due to a recall. After taking care of the paperwork, we had finished at about 830 when he escorted me to the rental car office. We were due a rental car since it looked like this repair would take at least all of Saturday and there was no service on Sunday so subsequently the rental car would be returned on Monday. Unfortunately on Saturday the rental car agency does not open till 9 AM. This seems like something that the service people should be aware of. Additionally, even though we had brought in an Atlas (a large vehicle) we were only scheduled for a standard car. After a few calls and Alex's approval we did get a small SUV. Only real complaint was that on initial arrival we had not been scheduled an appointment and a 30 minute wait for the rental car agency to open. I'm just glad I didn't show up at 7 AM as initially directed! More

Service Review Always very friendly and knowledgeable. Easy to talk to and knows how to treat you. Called him at 4 pm and he told me to bring my car in even though h Always very friendly and knowledgeable. Easy to talk to and knows how to treat you. Called him at 4 pm and he told me to bring my car in even though he was leaving at 5 he stayed and ensured all was taken care of. Truly exceptional customer service More

Great experience It took a phone call to set an appt with a very experienced polite and professional sales staff member. Donald was very courteous and helpful to us. H It took a phone call to set an appt with a very experienced polite and professional sales staff member. Donald was very courteous and helpful to us. He helped us with the lease of our new Passat. He made it a quick and easy experience More

Excellence #1 in the area. Highly recommended. Routinely service cars here and was never disappointed. I was really impressed with the top notch service and pro #1 in the area. Highly recommended. Routinely service cars here and was never disappointed. I was really impressed with the top notch service and promptness obtained. More

Really comfortable, stress free Donald was really upfront, honest and helpful. After dealing with many dealerships, even at one Volkswagen dealership were I was yelled at, I was not Donald was really upfront, honest and helpful. After dealing with many dealerships, even at one Volkswagen dealership were I was yelled at, I was not really in good spirits when it came to getting a car. But Donald really reassured me that he was going to get me the best deal possible without much fuss, and I really appreciated that. As a first time buyer, this experience was better than expected. Such wonderful and professional service. More

Excellent service, attentive and polite Robert was friendly and provided information to me about my service being no charge since I got my car at that location! Very helpful and I was out in Robert was friendly and provided information to me about my service being no charge since I got my car at that location! Very helpful and I was out in a hour as he stated I would be, plus my car washed! Thank you Robert More

On time and no waiting I was really being taken care of personally. WOW! What a great experience. I would like to take the time to thank everyone for the wonderful service. I was really being taken care of personally. WOW! What a great experience. I would like to take the time to thank everyone for the wonderful service. More

Oil change, brakes It was an overall great experience. Would definitely recommend Clifton to all my friends. He is friendly, great communication with his customers, and It was an overall great experience. Would definitely recommend Clifton to all my friends. He is friendly, great communication with his customers, and very knowledgeable. Thank you More

Amazing Men! Jimmy Gonzalez is an extraordinary man I met the VW 10 years ago. He is nice, professional and a great individual. Thank you for all the years of grea Jimmy Gonzalez is an extraordinary man I met the VW 10 years ago. He is nice, professional and a great individual. Thank you for all the years of great customer service. On my last visit I told him I was moving to Brevard County and I said my sad goodbye. The crew at Gunther VW of Fort Lauderdale have been excellent for so many years. Joe Pender was my salesman of 4 VW and we love him. I will miss my guys! Hilda and Shannon More

Excellent service with a personal touch The service advisors are very knowledgeable, and always take the time to walk a customer through the necessary steps. I would definitely recommend thi The service advisors are very knowledgeable, and always take the time to walk a customer through the necessary steps. I would definitely recommend this dealer ship over others in the area, as I had always a great experience! More