Gunther Volkswagen of Fort Lauderdale

Terrible Service! I have been a loyal customer of Gunther Volkswagen (in Fort Lauderdale) since 2010. Today this has ended. Jimmy Gonzalez was my go-to technician for I have been a loyal customer of Gunther Volkswagen (in Fort Lauderdale) since 2010. Today this has ended. Jimmy Gonzalez was my go-to technician for years. He was very knowledgeable, helpful, and caring; he had even gone out of his way on occasion to help - within his capability of course, but even when he couldn't help, you could tell he always tried and explained everything to the last detail. So I made an appointment on Friday 7/14/2023 for service as usual and requested Jimmy. My appointment with him was confirmed THREE times over the course of THREE days. They kept calling me to confirm my appointment - as if they had no idea it was already confirmed, and each time it was confirmed that the appointment would be with Jimmy. When I got to the dealership on the morning of my scheduled appointment on 7/19/2023, I was told that Jimmy retired and no longer worked there. So these people confirmed my appointment with someone who has already retired! They blatantly LIED to me about my appointment with Jimmy just to get me there. Either that or they have VERY POOR communication between themselves, but I really think they knew Jimmy was no longer there and just lied! HOW SHADY! So I was already there - their plan to get me there was working - they assigned someone named Jesse as my service person. He told me that it was a long service and that I would need to leave the car for the entire day. I only have ONE car! I told him that, but he didn't seem to get that I couldn't just leave my car, I needed either a rental or something to get me home. He said to me - he had no cars or rentals to give me. He did tell me that there was a shuttle that could take me to Hallandale Beach where I live - which I remember Jimmy telling me before that their shuttle never went that far... Ok, even if that shuttle did bring me home how would I come back to the dealership to pick up the car? I guess I would have had to take an Uber - which would cost me WAY over $40 from where I live! OR, this Jesse service guy offered for me to sit at the dealership for 8+ hours and wait for my car to get done! WHO in their right mind would even think of offering such an option? You could tell the guy was like - I don't care, do what you want! His tone even screamed - I don't care! Jimmy always gave me a car or a $25 voucher for a rental (just for a day) anytime I had to wait over 3 hours! But this guy was no Jimmy! What a stark difference from the previous service I received there and the lack of respect for loyal customers. I LEFT! More

Please with the service the staff was very friendly Waiting was long but excellent thanks Waiting was long but excellent thanks More

Amazing turn around and personal service, Alessandro Motta and his team of service professionals are outstanding, A great experience and now will be our dealership. Gunther Volkswagen of Fo Alessandro Motta and his team of service professionals are outstanding, A great experience and now will be our dealership. Gunther Volkswagen of Fort Lauderdale A+++ More

Efficient, thorough service. Worth the 30 mile drive to have my car serviced @ Gunther. Not sure why this review needs to be 25 words, though! have my car serviced @ Gunther. Not sure why this review needs to be 25 words, though! More

Excellent dealership. I bought my Atlas from Gunther VW and I bring my car there for all my service. 5 stars! Really great service Dept. and I bring my car there for all my service. 5 stars! Really great service Dept. More

Great service! Professional and courteous service ! I'm very satisfied of the provided service ! I recommend this dealer! Their employees take good care of custome Professional and courteous service ! I'm very satisfied of the provided service ! I recommend this dealer! Their employees take good care of customers ! And I love my New Beetle!!! More

Great Service and friendly staff. I would highly recommend this place to others and this person to service my car again in the future. Thank you! recommend this place to others and this person to service my car again in the future. Thank you! More

Excellent service Service quality generally refers to a customer's comparison of service expectations as it relates to a company's performance. A business with a high l Service quality generally refers to a customer's comparison of service expectations as it relates to a company's performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry. More

Excellent service I would definitely think of purchasing a vehicle or continue getting my car serviced here. Everything is extremely professional. Thank you for all your help. a vehicle or continue getting my car serviced here. Everything is extremely professional. Thank you for all your help. More

I realy like to work with a service manager Aleks Osovsiy. I wanted to buy a car in the sales department, but the sales manager was not interested in the deal. There was no initiative from a super Osovsiy. I wanted to buy a car in the sales department, but the sales manager was not interested in the deal. There was no initiative from a supervisor sales managers his name Janos. It is sad. More