Extended Warranty refund
We all hear about how bad car dealerships are with customers. My story is different, in dealing with Gurley Leep Honda’s Ryan Glover, GM, it was outst
We all hear about how bad car dealerships are with customers. My story is different, in dealing with Gurley Leep Honda’s Ryan Glover, GM, it was outstanding. That is why I am writing this...
In 2017, I purchased a 2012 CRV with 35,000 miles from Elkhart Honda and purchased the extended warranty for $1400. I was told the warranty was for 100,000 miles. Since I put 20-24,000 miles per year in my travels, I thought that was acceptable.
Earlier in 2019 in I traded that CRV in and requested a refund of my warranty. When I received my check, it was for $250. I only had the vehicle for 20 months and had 68,000 miles on it. I asked for an explanation on how they determined keeping $1150 since I had NO claim on the warranty.
I was informed that the extended warranty was UP TO 100,000 miles. I told them that no, I was told for 100,000 miles from my purchase…135,000 miles.
When I returned to Elkhart in the spring, I visited the dealership and ultimately spoke with Mr. Glover. He researched the issue, found several mistakes, and that the contract was valid until 2022 - the five years 100,000 miles. He informed me the dealership will make up some of the difference the insurance company refused and issued me a check, so I received half of my payment back.
Mr. Glover did right by me. I will continue to have my vehicles serviced at Gurley Leep and if in the area when I need another vehicle, I will go to this dealership.
Lou Cynda Putnam