We all hear about how bad car dealerships are with customers. My story is different, in dealing with Gurley Leep Honda’s Ryan Glover, GM, it was outstanding. That is why I am writing this...
In 2017, I purchased a 2012 CRV with 35,000 miles from Elkhart Honda and purchased the extended warranty for $1400. I was told the warranty was for 100,000 miles. Since I put 20-24,000 miles per year in my travels, I thought that was acceptable.
Earlier in 2019 in I traded that CRV in and requested a refund of my warranty. When I received my check, it was for $250. I only had the vehicle for 20 months and had 68,000 miles on it. I asked for an explanation on how they determined keeping $1150 since I had NO claim on the warranty.
I was informed that the extended warranty was UP TO 100,000 miles. I told them that no, I was told for 100,000 miles from my purchase…135,000 miles.
When I returned to Elkhart in the spring, I visited the dealership and ultimately spoke with Mr. Glover. He researched the issue, found several mistakes, and that the contract was valid until 2022 - the five years 100,000 miles. He informed me the dealership will make up some of the difference the insurance company refused and issued me a check, so I received half of my payment back.
Mr. Glover did right by me. I will continue to have my vehicles serviced at Gurley Leep and if in the area when I need another vehicle, I will go to this dealership.
Lou Cynda Putnam