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Gurley Leep Honda
Elkhart, IN
23 Reviews
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Showing 23 reviews
January 15, 2020
Gurley Leep Honda in Elkhart, new store so we gave it a shot. Mileage was different then advertised, should have been my first sign. Our salesman was awesome, no problems there. Finance guy specifically to shot. Mileage was different then advertised, should have been my first sign. Our salesman was awesome, no problems there. Finance guy specifically told us there would be no deductible for our extended warranty we paid 2700 dollars for. First time using it they tried to deny the claim a couple times then when I pitched a fit to our salesman he helped out yet again. But they still charged a deductible. The part they replaced, a door handle it didn’t match the others and when we complained the xxx of a service rep, said that is what it takes. Come to find out it was the latest updated one that they ordered. I’m happy with the 2017 explorer, and the salesman. But seems like everyone else is being shady. Door window was having issues as soon as we bought it and the smart door handle didn’t work. They were acting like it just happened. We only owned the truck for 1 week when we discovered the issues. They better make it right or I’ll never be back and never recommend them to anyone. More
by Forist
Employees Worked With
Pat Kavenaugh
Helpful July 23, 2019
Extended Warranty refund We all hear about how bad car dealerships are with customers. My story is different, in dealing with Gurley Leep Honda’s Ryan Glover, GM, it was outst We all hear about how bad car dealerships are with customers. My story is different, in dealing with Gurley Leep Honda’s Ryan Glover, GM, it was outstanding. That is why I am writing this... In 2017, I purchased a 2012 CRV with 35,000 miles from Elkhart Honda and purchased the extended warranty for $1400. I was told the warranty was for 100,000 miles. Since I put 20-24,000 miles per year in my travels, I thought that was acceptable. Earlier in 2019 in I traded that CRV in and requested a refund of my warranty. When I received my check, it was for $250. I only had the vehicle for 20 months and had 68,000 miles on it. I asked for an explanation on how they determined keeping $1150 since I had NO claim on the warranty. I was informed that the extended warranty was UP TO 100,000 miles. I told them that no, I was told for 100,000 miles from my purchase…135,000 miles. When I returned to Elkhart in the spring, I visited the dealership and ultimately spoke with Mr. Glover. He researched the issue, found several mistakes, and that the contract was valid until 2022 - the five years 100,000 miles. He informed me the dealership will make up some of the difference the insurance company refused and issued me a check, so I received half of my payment back. Mr. Glover did right by me. I will continue to have my vehicles serviced at Gurley Leep and if in the area when I need another vehicle, I will go to this dealership. Lou Cynda Putnam More
by milkbonemom
Employees Worked With
Ryan Glover
April 04, 2019
Thank you Abe Aranda, thank you for listening and being willing to learn the real issue!! Your patience is awesome.. Good learning experience for all of us!! Abe Aranda, thank you for listening and being willing to learn the real issue!! Your patience is awesome.. Good learning experience for all of us!! The free car washes are nice too!! 😊 More
by Marxee
Employees Worked With
Finance Manager
July 14, 2017
Salesman lied to try to get me to come to the store. Salesman lied on the phone to try to get me to come to the store. He said he would quote me a price when I called back. He wouldn't so I went to Basne Salesman lied on the phone to try to get me to come to the store. He said he would quote me a price when I called back. He wouldn't so I went to Basney. I bought a car that night. Not from Gurley Leap. Not when you have a shady salesman telling you anything to get you to come in. I could tell in his voice he was a faceman. There was more to it than this but I can't recall every detail. It was bad enough that I needed to write up the review. More
by Hondabuyer2016
Employees Worked With
unknown
June 13, 2017
Faulty car We purchased a 2006 Honda pilot from Gurley peep in "AS IS" condition. we put less than 50 miles on the vehicle before the 'service engine' light came We purchased a 2006 Honda pilot from Gurley peep in "AS IS" condition. we put less than 50 miles on the vehicle before the 'service engine' light came on would not run right. We took the vehicle back to Gurley leep, and demanded our money back. They refused and put new spark plugs in the vehicle. Within another 50 miles, the problem occured again. A reputable local machine inspected the vehicle and advised us the #4 cylinder did not have proper compression and was "fouling the plug" . According to the mechanic the motor needed to be overhauled. Gurley leep refused to fix the vehicle or return our money because the vehicle was purchased "AS IS." We believe Gurley leep knew the car had a faulty motor, and sold it too us without informing us of the issue. We encourage anyone who wishes to purchase a used vehical from Gurley peep to have it thoroughly inspected by an independent mechanic before completing the purchase More
by Jannie mullins
Employees Worked With
Phil
February 25, 2017
Great service I had the best salesman help me pick my great car thank you guys I'm really loving my car it's been really good to me I had the best salesman help me pick my great car thank you guys I'm really loving my car it's been really good to me More
by ShaninB
Employees Worked With
Philip Hamood
January 22, 2017
Service department likes to scam women My girlfriend went to get a spare key for her car and battery replaced in current key. Was told battery would cost $600 but the spare key $150. She to My girlfriend went to get a spare key for her car and battery replaced in current key. Was told battery would cost $600 but the spare key $150. She took a battery with her. They inspected car and said control arm, all brakes and rotors need to be replaced. We had the front brakes and rotors replaces few months ago and are perfectly fine. Back brakes are about due but rotors are fine. They are paid on commission, so watch yourself. More
by Nator419
Employees Worked With
NA
October 19, 2016
Took money for a car they didn't have Called regarding a vehicle listed as in stock on their website. In order to get a price, I was told I had to put money down to show that I was seriou Called regarding a vehicle listed as in stock on their website. In order to get a price, I was told I had to put money down to show that I was serious. Only after I gave my credit card, I was told they charged $500 to my card; Furthermore, they did not have the vehicle in stock but it was due to be delivered any day. Four days later the salesman called and said he had great news and to call back ASAP. When I returned the call he told me the vehicle would be done being built in about 3 weeks and then it would take another week for delivery. More
by Honda purchaser
Employees Worked With
Gavin
April 05, 2013
This was my first visit to this dealership. I was impressed with the variety of their inventory and knowledge of their sales staff. All questions were answered accurately (several I verified later) a impressed with the variety of their inventory and knowledge of their sales staff. All questions were answered accurately (several I verified later) and where there was some doubt, other staff members were consulted. I believe that the deal I received was fair and I'm happy with my purchase (Honda Accord). If I were to suggest an improvement it would be for expansion of the sales area. It was quite busy while I was there and we conducted our discussions at a desk that was fairly open within the showroom. I'd suggest additional office space or at least cubicles. Talking while others are walking back and forth is distracting. More
by NAS109
Employees Worked With
Christian Wallace
January 04, 2013
We took our Honda Odyssey to get fixed after a accident... Long story short, it now has the 2nd steering rack in it, and its bad again. they refused to fix it. Our insurance company recommended we accident... Long story short, it now has the 2nd steering rack in it, and its bad again. they refused to fix it. Our insurance company recommended we get it fixed elsewhere. I recently took it there to get some tires replaced... Specifically mentioning, a certain tire had been repaired previously, and want that one changed. Guess what? They left it on, because one of the others had a little better tread.... Seriously? During their "70 point inspection" they said some parts need to be replaced. The exact parts they wanted to change, were just put on at a different dealer 2 weeks prior!! That's how you do business???? Will NEVER go back!!!!! More
by screwed-bad
Employees Worked With
Amy Williams
