I made an appointment for Monday 31 December to have my Nissan 350Z serviced for a HID headlight, radio not turning on, and driver's automatic window to be fixed, while ensuring the service would be completed before 6 January in order to attend training. The service representative told me the service for those three things would take 2-3 days and the car would be completed before my departure. I dropped the car off the Friday prior in the event the dealership could work on it early as I needed it completed by January 6 to drive to military training in another state. Between 28 December and 31 December, my car was broken into in an attempt to steal the radio that was already not working, which resulted in the entire stack between the driver's and passenger's seats being pulled apart. I did not receive a call of the break in until Monday December 31, where the service representative stated they had begun working on the car that morning. I had to drive to the dealership to have a police report done and when the police woman arrived, she informed me there have been a significant amount of break ins and stolen cars at dealerships in the area. I was never made aware of this by the dealership, which is a common courtesy and would have deterred me from servicing my car there. After the police report concluded, I again expressed my need for the car to be finished by January 6, at which point the dealership reassured me the vehicle would be done by then. I proceeded to call three more times that week to request the status of the vehicle, again stating I was leaving the 7th for military training. Again, I was assured the vehicle would be ready. On January 6, I called to ask when I could pick the car up. The service representative responded that the parts came in that morning and the car would not be ready until the following Monday, January 8. I was never informed that the parts would take that long to arrive or that my car would not be ready until that morning as I was told it would be complete and ready for pick up by 6 January. I stated I needed the car to drive to training, which the dealership was well aware of. After talking to the service representative's boss, I was told to get to my training and the dealership would get my car to me. Upon completion of the vehicle maintenance on Tuesday 9 January, I received a call that I would have to pay up to $4500 for the car shipment to Oklahoma or $1200 for someone to drive my car to me. This was unacceptable as I was assured multiple times the vehicle would be done in time and then told the car would be sent to me as it was not completed by the time I was told it would be. Also, I would never have a stranger drive my car across the country and put 1000+ miles on it. I rejected this and had my parents pick up the car where I arranged shipment of my own which was less than one-quarter of the dealership price. Once I finally received my car, the job to replace the radio trim was not up to standards as one side is now loose and incompletely done. I was told the dealership would look into paying for the shipment of the vehicle as they did not complete the service in time which required me to depart without it, but after reaching out to them I have not received any response and I would be surprised if I get one at all.
The dealership's service was completely unacceptable and overcharged me on multiple items they wanted to service. I refused all service besides the three items listed above. One example was the hatch struts for the trunk were no longer holding the trunk up in place. To have them replaced, the dealership quoted a price of $780, which is absurd as I bought better-than-stock hatch struts myself for $80 and replaced them myself in 20 minutes. The services are extremely overpriced and I will no longer take my Z to a Nissan dealer for servicing.
I will most definitely not utilize this dealership and this experience has severely shaken my confidence in taking my car to a Nissan dealership in the future.