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Gurley Leep Subaru
Mishawaka, IN
54 Reviews
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Showing 54 reviews
January 07, 2021
Took my wife's Subaru Outback in to investigate the engine running rough and some weird transmission sounds when it was under load. Our mistake was we gave the service department a blank check - go fix engine running rough and some weird transmission sounds when it was under load. Our mistake was we gave the service department a blank check - go fix whatever it is and let us know what the bill will be later. I've trusted past service managers I've worked with when I give them the carte blanche go-ahead. Unfortunately, Gurley Leep charged me $3k. "Okay, that's fine," I said to myself, "as long as the problem is fixed." As we were driving out of the lot, we noticed the exact same problems as what we came in with. We turned around and they said, "Oh, we didn't notice all THESE things that are also wrong with your vehicle. That will be another $3k." That first $3K was the only time in my life I had ever taken on credit card debt. I didn't feel like letting them screw us over again. So I sold the Subaru and my wife has been happily driving a Chevy ever since. Gates is way better. Either Gurley Leep is incompetent, dishonest or both. In any case, don't give them your business. More
by NDAlum2020
Employees Worked With
Monica Herrera
January 05, 2021
We worked with Janet Benson for a Subaru. She was extremely accommodative, professional and prompt. She was honest, went through the details of each make of Subaru without pushing us for a purchase. extremely accommodative, professional and prompt. She was honest, went through the details of each make of Subaru without pushing us for a purchase. We ended up buying another model but would come back to her if buying a Subaru in the future. More
by Angie
Employees Worked With
Janet Benson
January 05, 2021
GurleyLeep has sold us our last four Subarus (3 Imprezas and 1 Outback ). The Service Department and service are top-notch. None of our previous automobile sales and service sources were anywhere near as and 1 Outback ). The Service Department and service are top-notch. None of our previous automobile sales and service sources were anywhere near as caring or efficient and honest as GurleyLeep. More
by rafflesltc
Employees Worked With
Cynthia Krause, Todd Adams
December 23, 2020
Worst service at a car dealership I've ever experienced. Tried charging me several thousand dollars to repair something insisting I damaged the car. After questioning it, I was told by the service manager Tried charging me several thousand dollars to repair something insisting I damaged the car. After questioning it, I was told by the service manager that they no longer were interested in servicing my vehicle. Took it to a different dealer and the car was repaired under warranty. What Gurley Leep was trying to say was damaged and causing the issue was determined to be a cosmetic issue and not related to the problem with the car. More
by Jpc1973
Employees Worked With
Nate Johnson
October 07, 2020
I just bought a used SUV from Dadan at the Subaru dealership. He did a great job, he answered all my questions and concerns and had a wonderful (not pushy) attitude. I also just got done dealing w dealership. He did a great job, he answered all my questions and concerns and had a wonderful (not pushy) attitude. I also just got done dealing with Justin in the service department for a small issue he was so very kind and went above and beyond to help me with the service. Thanks!! More
by slcat1956
Employees Worked With
Dadan & Justin
June 12, 2020
Terrific service We were in an accident that shattered our passenger side window. After several unsuccessful calls for help we were directed to Gurley Leep where Erwin We were in an accident that shattered our passenger side window. After several unsuccessful calls for help we were directed to Gurley Leep where Erwin Vandenberg performed a temporary repair with a plastic window cover which enabled us to complete our journey to Nevada We are extremely grateful and can't thank you enough More
by Hilary
Employees Worked With
Erwin Vandenberg
June 08, 2020
Exceptional people I was in an accident, I was traumatized to say the least. I couldn’t and didn’t drive for months. I knew that Subaru was a safe car but I still could I was in an accident, I was traumatized to say the least. I couldn’t and didn’t drive for months. I knew that Subaru was a safe car but I still could take the next step. Long story short, through a series of events, I ended up with the sweetest gentleman of a sales rep, he gently guided me through the process, and essentially gave me back my life. I love my car, I love all the people at this dealership, and I will never go anywhere else More
by debpotis
Employees Worked With
Service people
February 12, 2020
Bought a used car last saturday right before closing. They added on charges without informing us. They added theft allowance and tire warranty. They did not explain the charges before we signed. Shame They added on charges without informing us. They added theft allowance and tire warranty. They did not explain the charges before we signed. Shame on us for not reading line by line charges. Asked them to take off charges and jarred said no. I wont be back. I felt their actions were unethical. More
by Islandgirl
Employees Worked With
Karin
January 28, 2020
Friendly and informative. Our visit was very helpful as for the info on the car itself. Lots of safety features were explained and new to us. Jake went over each item with us. Our visit was very helpful as for the info on the car itself. Lots of safety features were explained and new to us. Jake went over each item with us. We had to have them find our vehicle and they did very quickly. They also gave us a really fair trade-in value for our suv. Very helpful and kept us informed, which I appreciate. More
by Al
Employees Worked With
Jacob Atkins , sales
January 25, 2020
Outstanding Experience I searched Subaru website for dealers within 100 miles of my home. I communicated with four dealers, the model, color and my trade. I visited the cl I searched Subaru website for dealers within 100 miles of my home. I communicated with four dealers, the model, color and my trade. I visited the closest dealer to look at the OUTBACK LIMITED with option package 34. We negotiated what they said was their best offer. I then talked to the other three dealers, two of whom beat the nearby dealer by a considerable amount. One of these two seemed to be a bit wishy washy regarding my trade, but Rob Burns at Gurley Leep in Mishawaka, IN took my information, and texted me back within one hour of our original call and gave me a bottom line, out the door price including my trade that was the best offer, plus he's the only one of the four dealers that who actually seemed to really want my business!.. He didn't have my color, but said he could get the exact Outback in a few days, so I gave him my credit card deposit and he had the car the next day, a Wednesday. I drove 90 miles and closed the deal on Thursday. I would recommend Rob and Gurley Leep Subaru. More
by TVRainwater
Employees Worked With
Finance Guy
