Gurley Leep Subaru

Bought a used car last saturday right before closing. They added on charges without informing us. They added theft allowance and tire warranty. They did not explain the charges before we signed. Shame They added on charges without informing us. They added theft allowance and tire warranty. They did not explain the charges before we signed. Shame on us for not reading line by line charges. Asked them to take off charges and jarred said no. I wont be back. I felt their actions were unethical. More

Tire going flat again. I got my tired repaired in September and the man who wrote it up followed me out to my care continuing to ask me to give him 5 stars. Then I went in I got my tired repaired in September and the man who wrote it up followed me out to my care continuing to ask me to give him 5 stars. Then I went in today and the same tire went low on Monday during all that snow. I toke it to discount tire and they said there was only 22 psi in it while the other tires were just fine. He told me that it would be hour before I would get it fixed and that I had to make an appointment. It was the same person. He told me that as the weather get cold, the air leaves the tires. I explained that it was the same tire. I pointed to the tire but I said the right side. Smugly he said you are pointing to this tire and saying the right tire. I told him that it was the tire I was pointing at. He said well which one is it. He set me up with an appt for Tues. I do not know if I will go back there for this repair. I do not want him to "assist" me again. The man in September was Steven Gagyi. More

Just Awful We were in the market for a new car and wanted to test drive a Subaru Forester. I had gone on Gurley Leep's website and found a vehicle that had the o We were in the market for a new car and wanted to test drive a Subaru Forester. I had gone on Gurley Leep's website and found a vehicle that had the options we were looking for and scheduled an appointment to come test drive it. When we showed up we should have known what we were in for and turned around and left right away! We pull up into a parking spot and there was a salesman at my door before I could even get it open! Made us feel uncomfortable. We told him we were here for an appointment with Talanda so he took us inside to 'go get her.' He came back about 5 minutes later and said she was busy and that he could help us. We told him what we were there for and he informed us that that vehicle was no longer available. Not a big issue since the biggest reason we were there was to test drive to see if it was what we actually wanted or not. He pulled around another vehicle and opened it all up for us to look at. The weather was not cooperating so we did not want to stand outside and look at the outside of the vehicle. (Mind you, we had been at other dealerships earlier in the day that showed us around the vehicle in the showroom before getting us in one to test drive. Makes a lot more sense when the weather sucks!) Anyways, we hopped in the vehicle and started to talk about its features and options and before you know it we are ready to start driving. I look in the rearview mirror and notice the back hatch is still open. I say something and my boyfriend ends up jumping out to shut it! The salesman did nothing! Not a big deal but still unprofessional! As we start driving the salesman continues to talk and tell us about the car which was fine until he starts reaching up from the backseat to show me buttons on the dash and steering wheel WHILE IM DRIVING!! So, first he was unbuckled which made me uncomfortable from the beginning but he was also distracting me while I was on a busy 4 lane street in a brand new car! Once we got back to the dealership he asked how we liked the vehicle and we actually really liked it. We sat down at his desk and he started pressuring us to buy the one we test drove. I firmly told him that vehicle did not have the options or color we were looking for and that if we were to move forward he would either have to order a vehicle or find it at another dealership and bring it there. He made it seem like that wasn't even an option! Either way we still liked the Forester and wanted to get numbers on it to compare to the other makes we were considering. When we asked to have out trade in appraised we were told the manager was too busy to do that unless we were ready to purchase today! He would not even haggle on the price with us either. He gave us the MSRP and told us when we were ready to purchase we could talk price! Unbelievable! As I have mentioned we had been to other dealerships who had given us appraisals on our trade along with discounted prices on the vehicle we were wanting to purchase! We left with absolutely nothing. The salesman did not even give us a card. To top all of this off, after we left I noticed I had an email from Talanda asking if we were still going to make it! This salesman obviously did not even talk to her before helping us! After driving many vehicles we decided a Subaru Forester would fit us the best. We ended up driving over an hour to Maple Hill Subaru in Kalamazoo Michigan just to avoid going back to Gurley Leep. Maple Hill is awesome to work with and I highly recommend them! More