Gurnee Chrysler Jeep Dodge Ram

Choose how they want to help Went to get oil change and GPS update opened at 7 I was 2nd in line car didn't get done till 2 pm with no GPS update so it was just an oil change Went to get oil change and GPS update opened at 7 I was 2nd in line car didn't get done till 2 pm with no GPS update so it was just an oil change More

Excellent Communication and Prices Drove in from Indiana for great advertised prices. Prices and vehicle quality were excellent - as advertised. Dealer FaceTimed me in to view the vehic Drove in from Indiana for great advertised prices. Prices and vehicle quality were excellent - as advertised. Dealer FaceTimed me in to view the vehicle prior to making the trip. I ended up purchasing new to due great incentives and dealer discounts. Was well worth the trip! More

Nice Service Department Great first-time service from Robert. Friendly and courteous staff. I needed a quick turn-around on a recall issue and new key fob I was pleased th Great first-time service from Robert. Friendly and courteous staff. I needed a quick turn-around on a recall issue and new key fob I was pleased that everything went quickly. More

Great We recently purchased our second Jeep from this dealership. Eric H. did a great job meeting our needs and getting us the best deal without being push We recently purchased our second Jeep from this dealership. Eric H. did a great job meeting our needs and getting us the best deal without being pushy. We highly recommend Eric H. when looking for a new vehicle. He's the best!! More

Customer Service Does NOT exist at Gurnee Dodge! Service shop takes over a week to even look a vehicle then several days to fix after they tell you what is wrong. They do not call you and avoid call Service shop takes over a week to even look a vehicle then several days to fix after they tell you what is wrong. They do not call you and avoid calls when you do their job to follow up on the status of your vehicle. Have always loved Dodge vehicles but Gurnee Dodge Service is the worst in the buisness!!!! More

PCM RECALL Called and told they were busy and appointment one week away. Took in my vehicle and was told fixed same day. I have used Gurnee Dodge Jeep for my Called and told they were busy and appointment one week away. Took in my vehicle and was told fixed same day. I have used Gurnee Dodge Jeep for my vehicle for years and had one problem in the past with previous owner. I recommend using them. More

Can you rate with NO Stars ! Worse service experience ever Over the last last three months my Jeep Grand Cherokee has been waiting on service. During that period they have lost 4 service Advisers. I take it i Over the last last three months my Jeep Grand Cherokee has been waiting on service. During that period they have lost 4 service Advisers. I take it in for service and nobody from dealership ever calls back with updates. I spoke with service manger and he scheduled an appointment with me two weeks ago, and ensured me they would need my vehicle for a couple days to make the repairs. My car has been sitting for 4 days and nobody has even looked at it yet! worse yet nobody has even called to update me on the repair status. None of my voice mails were never returned. Now service manger says somebody will look at my vehicle tomorrow. I asked if he had the replacement radio. Which is one of the many parts he knew had to be replaced. They supposedly ordered the replacement radio the second week of January, and yet he didn't know if they had it. Also a KNOWN issue for the past 25 years with the Jeep is the air damper that controls air flow within the cabin of the vehicle, when it breaks it blows cold on one side of the vehicle and warm on the other side. Absolute horrible service and the dealership doesn't deserve being in business. Previously they told me that the noise in my front end was was being caused by bad air shocks that needed to be repaired at a cost of around $5,000. I passed on the service and took it to a well established repair shop, they checked out the shocks and found no problem. The issue was a loose windshield washer bottle, the mounting screw fell off somewhere. The repair was free. Fraud..I will let you decide.. More

Terrible Service, worse communication After receiving a recall notice for my vehicle I called for an appointment. The earliest appointment was a week out, so with no worries I made the app After receiving a recall notice for my vehicle I called for an appointment. The earliest appointment was a week out, so with no worries I made the appointment. Dropped my vehicle off as soon as the dealer opened. Ten hours later I go to pick-up my car and it was never worked on. Turns out they didn't even have the part in stock that was needed. No apology, no phone call throughout the day, no timetable for when the part will be in. All I get is Jeep Chrysler corporate will send me something in the mail when the part will be in. I have zero faith that is correct. I will not be in to purchase another vehicle and I will not spend another dime at this dealership for service. I should have asked to speak to a manager, but honestly I wouldn't have expected any satisfaction. More

I’m a difficult client! My business partner and I were in the market for a new truck. After doing a great deal of research and dragging my feet, as I do not run at making big My business partner and I were in the market for a new truck. After doing a great deal of research and dragging my feet, as I do not run at making big purchases, we decided on the Ram Laramie. Felix drew the short straw, so to speak, and had to spend several painful, but patient hours with us as my partner and I argued back and forth about down payment, term payment plans and additional trim and warrantee options that we each felt were necessary for our company. Felix patiently worked numbers, spoke with his managers and left his office, when asked, so we could deliberate, literally, for about 5 hour! Felix deserves some sort of reward for making such a great effort to ensure that we were not merely satisfied with our new truck, but that we were excited to drive away in our new investment and toy! If and when we need to make another vehicle purchase, whether professionally or personally, I will seek Felix out specifically! I should add that the entire staff was welcoming and accommodating in every way! More

Great salesman My mom and I walked into the Gurnee Dodge Dealership and was approached right away with a smiley face from Jesse R. He immediately made us welcome an My mom and I walked into the Gurnee Dodge Dealership and was approached right away with a smiley face from Jesse R. He immediately made us welcome and wanted to do what he could do to get my mother in the SUV of her choice. Jesse saw that my mother’s trade in was very rusty and made sure my mother’s new vechicle had the rust proof package and was very patient with us and explained everything to us when asked. The bottom line is that he made sure she was happy and the deal fit her budget. Job well done Thank you More