Gurnee Chrysler Jeep Dodge Ram

Beware of hidden fees I purchased a car today from this location. Maria had been very responsive and helpful setting things up via text and email ahead of time, as I didn’t I purchased a car today from this location. Maria had been very responsive and helpful setting things up via text and email ahead of time, as I didn’t want to drive up from Chicago to learn the car I wanted had been sold. I met Wilfredo, who was perfectly pleasant during the test drive, but things got weird when we began to talk numbers. He initially appraised my trade in at $500, though I’d received multiple offers for $1800 at other dealerships earlier in the week. It wasn’t until I insisted he go to kbb.com and put in the exact specs for my car to get back to $1700, but the vast discrepancy from the start was frustrating, and he kept telling me that it shouldn’t be a big deal since the price on the car I wanted was lower than other dealerships (but not THAT a much lower). We continued to talk numbers, and I had done a fair amount of research ahead of time on exactly what tax, title, and license fees would cost me as well as how monthly payments would price out. We came to an agreement on the sales price and trade in price, but he kept giving me a monthly payment amount 20% higher than what I had calculated on my own. When I then went to meet with Manny for financing, he tried to have me sign over the title on my trade in before giving me any final confirmation of numbers on the car I was buying (perhaps that’s typical, but it felt odd). Sure enough, when I asked him to go over what was factoring into my monthly payment, it didn’t reflect the price Wilfredo and I had agreed upon, and there was a $3000 Gurnee package, $1000 for something I don’t remember, and $600 for VIN etching. It took about an hour and a half more to get back to the price I negotiated with $4000 in fees off, but he insisted they couldn’t reduce the price on VIN etching because it had already been done, so we ended up agreeing upon $200 more for my trade-in (in what world it costs $600 to etch a VIN, I have no idea— sounds like something that takes 5 minutes). Do your research ahead of time, and in the age of smart phones, use your own online calculator to calculate a monthly payment before they try to fool you with massive extra charges. The one positive thing I can say is that though the negotiations were very frustrating, both Manny and Wilfredo were always polite and not particularly pushy, which is far more than I can say for the employees of four other dealerships I visited before this who talked down to me and belittled me as a woman buying a car on her own. More

They were really awesome!! Employees are very helpful, and make sure that your are satisfied with any service that you received. Martize was very helpful, he made sure I was ver Employees are very helpful, and make sure that your are satisfied with any service that you received. Martize was very helpful, he made sure I was very well taken care of. If you're looking for a vehicle, search him out!! More

Great experience and friendly staff Great customer service! I had Wilfredo and he was very informative. He made sure my experience was easy and exciting. Would recommend to friends and f Great customer service! I had Wilfredo and he was very informative. He made sure my experience was easy and exciting. Would recommend to friends and family! More

Great process from start to finish thanks to Eric H!! Amazing dealership!! Came to look at a Ram truck and Eric H made the process extremely easy from start to finish. Eric didn’t hassle me or show me veh Amazing dealership!! Came to look at a Ram truck and Eric H made the process extremely easy from start to finish. Eric didn’t hassle me or show me vehicles I didn’t come to see. Showed me what I asked for and comparable vehicles and advised me of added services I would be interested in based off info I gave him. Would definitely recommend for anyone in the market for a new vehicle! More

All around great experience Great customer service, great willingness to work with me to be able to drive away in the vehicle i wanted, followed up beautifully, and a willingness Great customer service, great willingness to work with me to be able to drive away in the vehicle i wanted, followed up beautifully, and a willingness to go the extra mile to make sure everything was running smoothly after purchase More

Great Experience with Ram Purchase Justin was great, I had him running all over and he had no problem bringing up multiple Trucks up front for me to look at and compare. highly rec Justin was great, I had him running all over and he had no problem bringing up multiple Trucks up front for me to look at and compare. highly recommended!!! More

Great Experience with Car Purchase Everyone at the dealership was very helpful and informative. Justin made my experience efficient and complete. I enjoyed working with him. My new Jeep Everyone at the dealership was very helpful and informative. Justin made my experience efficient and complete. I enjoyed working with him. My new Jeep has been a great experience this far! I would recommend this dealership to my friends! More

Worth the hour drive! Justin was very polite and friendly as well as very knowledgeable. He showed us how everything works on our 2016 Chevy Traverse and we felt comfortab Justin was very polite and friendly as well as very knowledgeable. He showed us how everything works on our 2016 Chevy Traverse and we felt comfortable driving it off the lot. He went over and above making sure we got a great deal and was very honest about recommending our options. It was a great experience all around and I would recommend buying a car here to everyone I know! More