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Gurnee Chrysler Jeep Dodge Ram
Gurnee, IL
646 Reviews
As the new owners of the ALL NEW Gurnee Chrysler, Jeep, Dodge and RAM dealers, our staff wants you to feel welcome to browse our online inventory of cars, and our new showroom and used car lot. At Gurnee Chrysler Jeep Dodge Ram, when you make the drive from Antioch, Crystal Lake and Chicago, we appreciate your business. We'll show it with a no-pressure sales team full of knowledge and ready to help.
In exploring the new 2017 Jeep, Dodge, Chrysler and RAM inventory available at our Gurnee-area showroom, you'll find everything from classic picks to new favorites, including the Chrysler Pacifica , Dodge Durango, Jeep Cherokee, RAM 1500 and many more! Start researching with our online inventory, or the local Gurnee Chrysler Jeep Dodge RAM team is always happy to share specs, compare different models and present you with other options that might also suit your lifestyle. You will drive away happy.
Pre-Owned Cars and Used Chrysler, Jeep, Ram, Dodge Cars in Gurnee at our Used Chrysler, Jeep, Dodge, Ram Dealership
If a new car isn't what you're looking for, our dealership is proud to bring you a large selection of used cars from Chrysler, Jeep, Dodge, Ram and many others from today's top auto manufacturers. If you are looking for used cars in Gurnee, look no further! Our dealership is trusted around Antioch, Crystal Lake and Chicago for our exceptional assortment and long-term satisfaction, we are the right choice if you're looking for a used car in Gurnee. For a more intimate pre-owned vehicle buying experience visit Gurnee Dodge Chrysler Jeep in person at 7255 Grand Ave Gurnee, Illinois.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 5:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 646 reviews
November 29, 2017
Purchased a new car Traded my wife's SUV in for a 2018 Pacifica. Mike Ballard went out of his way to find what she wanted. He actually took time to go and get the particu Traded my wife's SUV in for a 2018 Pacifica. Mike Ballard went out of his way to find what she wanted. He actually took time to go and get the particular vehicle as it was at a nearby dealer. Helped us with the additional items and provided instruction on the operation of the onboard systems, etc. Outstanding! More
by The Chief
Employees Worked With
Helpful November 15, 2017
Under New Management but still horrible service. I purchased a ram from this dealership years ago and swore I would never return because of their service department. As they say time heals all wounds I purchased a ram from this dealership years ago and swore I would never return because of their service department. As they say time heals all wounds so I decided to return and possibly purchase a ram 2018. I was probably in the dealership for less than 15 minutes before I got a bad taste in my mouth from the sales people, needless to say I went up the street to Chevy and purchased a 2018 Chevy Silverado. Upon seeing my new Chevy my wife got the new car jitters and wanted a Jeep Compass. There's only two close dealerships that carry Jeep one is Gurnee and one is in Antioch we visited both. This time around Gurnee salesman did not play around as they saw what happened before and they gave me and my wife the best deal for the Jeep. Three days later my wife's 2018 fully loaded Jeep Compass is in the service department. First there's a really bad leak somewhere on the vehicle which leaked all over my garage floor, 2nd the fog lights would not come on in auto.Patrick was the service rep that was taking care of me in the service department. There was no communication whatsoever as far as the status of my vehicle. I called within 2 days for an update, I was told Patrick will call me right back. No call, next day I called back and was told the same thing Patrick would call me back. Again no call, finally I called and wanted to speak to someone besides Patrick they directed me to the store manager who I used as a sounding board to vent, then Patrick called me back. My wife's vehicle was in the service department for about 5 days. Needless to say it seems the service department Under New Management still doesn't value the customers. My advice go to a dealership that wants you as a lifelong customer, who's going to treat you just as good after you purchase your vehicle as when they were trying to get you to purchase it. My salesman was Mike, and I believe Kevin he was a newer employee. More
by SILVERADO247365
October 24, 2017
Found what I was looking for# There were not many Challengers out there, but with their other outlets, they found a model without too many options which kept the price reasonable. There were not many Challengers out there, but with their other outlets, they found a model without too many options which kept the price reasonable. At my first visit they were always honest and never pushy. (good coffee too) More
by Allen 123
Employees Worked With
When dealing with Service Dept., I was treated well, Ryan Kasper
September 20, 2017
Great Experience and Heartfelt This review is written from my heart to all the people at Gurnee Chrysler Jeep Dodge Ram! I want to say Thank You to every person that made the trans This review is written from my heart to all the people at Gurnee Chrysler Jeep Dodge Ram! I want to say Thank You to every person that made the transaction of my new 2017 Jeep Cherokee a success. Each person contributed to the sale and made it not only seamless, but heart felt. I appreciated all the friendly customer service, knowledge and care that each person gave as I walked in the door and was greeted by my salesman, Mike Ballard. As my decision became clear on the type of vehicle I wanted, the Finance Manager, Mandy Martin, and General Manager Tony Anzelno worked to create a financial agreement that I couldn't refuse. It made me very happy to trade in my Chrysler 200 that I loved and was ready for a new owner! I also want to Thank Jeff, Maddy and the porters for everything they did to prepare and allow me to drive away in this beautiful luxury car. If you are in the market for a new or used car, I highly recommend Gurnee Chrysler Jeep Dodge Ram! More
by ellen257
Employees Worked With
Other Employees :
Mandy Martin, Tony Anzelno, Manny Arteaga, Jeff, Porters
September 14, 2017
Incompetence They had my new rebel for 2 months! Tore the entire truck apart over a broke shifter. When I picked it up different problems related to the dash disas They had my new rebel for 2 months! Tore the entire truck apart over a broke shifter. When I picked it up different problems related to the dash disassembly and had to take back. By then they didn't want to help me at all! No help resolving issues. Rude service manager. No one seems to care! More
by Dave
Employees Worked With
Ray, Frank
September 05, 2017
Unethical Business Practice - Poor Customer Relations Dear Potential Car Buyers, Please consider shopping with other dealers as I find that this dealership lacks a significant amount of integrity with Dear Potential Car Buyers, Please consider shopping with other dealers as I find that this dealership lacks a significant amount of integrity with vehicle purchases as well as holds customer satisfaction to a very low regard. My experience with the dealership began with questions about a vehicle over the phone, some pricing negotiations and ultimately a decision to purchase the vehicle, a 2016 BMW X5. Following due process a deposit was placed on the vehicle and an agreed upon date was established to pick the vehicle up and complete the remaining funds transfer for the vehicle. Communications with the sales person were pleasant and frequent. There were a few minor cosmetic issues with the paint on this 2016 model that the dealership agreed to address prior to my taking possession. The sales person sent pictures of the detailers buffing the identified areas on the day before my scheduled / agreed upon arrival date and indicated that he would send images of the finish once completed. 1 hour later the sales person sent me a message that the General Manager, Tony Anzelmo, had decided to disregarded the deposit and the cash purchase agreement that I had established with the dealership and sell the car to another buyer prior to my arrival the next morning. With this message received I made several attempts to connect Tony to discuss the transaction. It appears that Tony had no interest in discussing the matter as he was "Out Of The Office" at each attempted connection and would not return any of the numerous voice mails left to speak about the matter. My thought at this point being that Gurnee Chrysler has no intent on treating their customers with integrity or opening up any form of communication path when it does not meet their purposes. As a result of this transaction and unwillingness to discuss the matter or offer options I recommend shopping elsewhere. More
by TimJ083117
Employees Worked With
Tony Anzelmo
September 01, 2017
Michael ballard was the best From we entered the parking lot until we left dealer michael did not leave us a second without help. I think he was so great and i want just to say th From we entered the parking lot until we left dealer michael did not leave us a second without help. I think he was so great and i want just to say thank you mike and hope to see you soon More
by Wahchab9385
August 20, 2017
Nice try! So I rated 3 stars because honestly everything was just about perfect until it came to the deal/sale. I LOVED the Jeep I almost bought. But Instead So I rated 3 stars because honestly everything was just about perfect until it came to the deal/sale. I LOVED the Jeep I almost bought. But Instead of recognizing that I was going to make this purchase, your sales guy decided to stay on script with the obvious hard pressure sales tactic/trick, which was not only insulting, but totally pissed me off. Since when does the salesman announce that we’ve made a deal and proclaim congratulations with a handshake? Wouldn’t that have been my decision since we’re using my money? Had he given me even 30 seconds to process the numbers we’d just discussed, numbers that I was truly happy with, I would have agreed to the sale myself & moved on to signing papers! But sorry!! He decided to try & trick me, which was totally unnecessary and is the ONLY reason I didn’t make this purchase. And since I’ve already read other reviews, I’m aware that the manager will now jump in with his copy & paste response of how sorry he is and that it’s certainly not their intention to insult blah blah blah.. I will respond to you in advance. I realize your intention is not to insult. I believe your true intention is to trick the customer, so they never realized what just happened. Respond however you want I choose not to buy my new Jeep from your dealership. More
by Mary
June 13, 2017
"Great experience everytime". Just bought our 5th car from the dealership, the staff are outstanding and never fail to give exceptional Customer Service. The after care is top not Just bought our 5th car from the dealership, the staff are outstanding and never fail to give exceptional Customer Service. The after care is top notch, Services do a great job, thanks goes out to everyone that works there. More
by Tracey
Employees Worked With
June 11, 2017
Great Experience again! 5th car from this dealership! Mike Ballard's customer service is OUTSTANDING! This is car # 5 from Gurnee Dodge, the customer service keeps us coming back. We never feel pressured Mike Ballard's customer service is OUTSTANDING! This is car # 5 from Gurnee Dodge, the customer service keeps us coming back. We never feel pressured to buy, from sales to service the experience is always spot on. Thanks again ! More
by jamesespi70
Employees Worked With
