Gurnee Chrysler Jeep Dodge Ram - Service Center

Check Engine Light Issue I just paid $150 for a diagnostics check and my check engine light is still on. The rep assured me I needed a tune up, but I just got a tune up not le I just paid $150 for a diagnostics check and my check engine light is still on. The rep assured me I needed a tune up, but I just got a tune up not less than a year ago. The least they could have done was reset my check engine light, especially since I'm a returning customer. I drove 30 mins out of my way only to be disappointed with the service. Totally absurd. More

Incompetence They had my new rebel for 2 months! Tore the entire truck apart over a broke shifter. When I picked it up different problems related to the dash disas They had my new rebel for 2 months! Tore the entire truck apart over a broke shifter. When I picked it up different problems related to the dash disassembly and had to take back. By then they didn't want to help me at all! No help resolving issues. Rude service manager. No one seems to care! More

Great service ! All my cars are jeep and Chrysler since the 80s and serviced by Lake Villa Chrysler. Since they closed, I moved to Gurnee Dodge and since then Ray and All my cars are jeep and Chrysler since the 80s and serviced by Lake Villa Chrysler. Since they closed, I moved to Gurnee Dodge and since then Ray and Frank (ret.) were my serviced consultants. I recently bought a new Jeep Patriot and the service manager whose brother from the lake Villa police force that I know, helped me out and got a good discount. I'm totally satisfied with their service and will stay as much as I could. More

Totally great experience I own a Chrysler Town & Country Van purchased in Florida. Received in mail coupon for free oil change - so I thought I would take advantage of this I own a Chrysler Town & Country Van purchased in Florida. Received in mail coupon for free oil change - so I thought I would take advantage of this as I was ready for oil change. I knew I wanted a Chrysler Convertible as I researched affordable ones and the Chrysler was on top of my list. But was not in a hurry,, I was going to shop around. While waiting in service dept I asked a salesman if they had a convertible with hard top - he said yes, we have one. Sales staff were wonderful and I love my new car. Keep sending those coupons - you never know who will come in to take advantage of your offer. I did! I'm looking for another More

Look no further! I'll start by saying, only a fool would choose to go anywhere BUT Gurnee Chrysler Jeep Dodge Ram! From sales to service, front to back, this dealer wi I'll start by saying, only a fool would choose to go anywhere BUT Gurnee Chrysler Jeep Dodge Ram! From sales to service, front to back, this dealer will NOT disappoint! If you can't make a deal here, well, I highly doubt that you'll be satisfied with any life choices. They're not pushy or fake. A highly reputable dealer with total confidence. Curious? They love visitors too! Stop in and see for yourself. No pressure. Wander around, say hi to the team, check out the newest or used models. If you find something eye catching, talk to my guy Manny. Or any of the sales team. They'll answer any and all questions to put your mind at ease. Happy shopping at Gurnee Chrysler Jeep Dodge Ram! More

On our trip from Michigan to Illinois, a service engine light came on. Also, we had a possible brake problem. We took our vehicle where our son had purchased two cars and had service work done on his veh light came on. Also, we had a possible brake problem. We took our vehicle where our son had purchased two cars and had service work done on his vehicles. They gave us prompt, courteous service in diagnosing and explaining the problem with our vehicle. Patience, no pressure, while we reviewed our options for repair or replacement. Helped us to find the most suitable vehicle in their lot for our needs and gave us a great deal on a new leased vehicle. All of the managers, sales people and support staff we worked with were very helpful. A wonderful dealership to work with, right up to the vice president. More

I recently visited Gurnee Dodge with an issue with my heat. It kept going in an out in my 2008 Dodge Caravan I just recently purchased a year ago. I called and asked to make an appointment. I was never t heat. It kept going in an out in my 2008 Dodge Caravan I just recently purchased a year ago. I called and asked to make an appointment. I was never told there was a $135 fee just to run a diagnostic test (which I could have done elsewhere for free) but Frank assured me that once my warranty kicked in I would only be paying $100 for my deductible. And maybe any additional costs IF they don't cover everything. That day they provided a hand written sheet stating what was wrong. The largest item was not on the diagnostic test 92 issued came from the diagnositce test the other 5-6 were seen by service) but pointed out by the service department listed as "needing repair" however because the repairs were so expensive $2200 someone would have to verify the work before my warranty would kick in. This was on Oct 24th I did not get an answer back about my repairs until Oct 30th that the warranty company did not agree with the findings so they would not fix but one item on the list. And of coarse I had to leave my vehicle there for inspection and rent a car for over 10 days!!! I asked several times, over and over Frank and Todd, what needs to be repaired "will it fix my problem" and no one could give me an answer. At this time Im thinking, hmmmm if the warranty company doesnt agree with the findings maybe it doesnt need to be fixed?? In the end I am told by Frank to have the warranty fix the one car issue (that doesnt fix my problem) I will have to pay $135 for the test + $35 x 5 hrs for repair because the warranty doesn't cover the entire cost and $100 deductible...But I thought I didnt have to pay the $135??? Ohhh Frank says "yea you do if they don't cover all the work." Wait??? Thats not what you said. So I picked up my car and took it somewhere else and it cost me $100 to add anitfreeze and replace a thermostat. Funny because they didnt even mention I was low/almost out of antifreeze on their 27 point inspection. This dealership is a rip off, and tried to take advantage of a female. I was asked to replace a part for $700 that was "leaking" yet I have no leaking in my driveway? Does that make sense? I got under my car at the 2nd shop and it's clean as a whistle. I will be filing a compalint with the BBB and Crysler, I want my $135 back, considering I never even got a typed out sheet of what was wrong!!! I've called and placed several VMs and nothing. DO NOT use this dealership for anything! They will scam you and charge you for things that are not wrong. Based on what my warranty found (or didnt find) and forwarded to me and Frank's chicken scratch list of issues it does not add up! Beware. More

Since July 2011 we have bought 3 new vehicles and everyone treats us like family. Would highly recommend Gurnee Dodge to friends and family keep up the excellent work everyone treats us like family. Would highly recommend Gurnee Dodge to friends and family keep up the excellent work More