Gurnee Hyundai

I had a horrible experience with this dealership. They incorporate high-pressure sales tactics with the practice of first asking what you want your monthly payment to be. Then they go back and forth to t incorporate high-pressure sales tactics with the practice of first asking what you want your monthly payment to be. Then they go back and forth to their manager to present counter offers. They will not give you the straight selling price of the car upfront. Read online about how to negotiate buying a car. Every trick you read about from dealers is used by this dealership. Once they determine your comfortable monthly payment, they work to get you that...but they extend the term of financing, you end up paying a lot extra in interest. They have tons of dealer added accessories to get the price above MSRP. These dealer added accessories come with a huge markup and can not or will not be taken off by the dealer...because they already installed them. They did not care what car they sold us, or which car would meet our needs...they only cared that they would get a sale. They will try and sell you on the idea that whatever car you are looking at is the hottest model on the market and in such high demand that you should expect to pay thousands above MSRP. NO ONE pays MSRP. You negotiate down from MSRP, not up. All cars have been marked up and have dealer incentives from the manufacturer. They expect buyers to negotiate down from the sticker price. They do not want you to leave the lot...they know you will not come back. Their goal is to continue pushing you toward a sale, and will keep you on-site and in the sales office for as long as possible to wear you down. My advice, is when they present you with an offer, you counter with yours. If they keep doing the back and forth with their sales manager and will not give you the selling price of the vehicle, get up and walk out. I do not trust anyone at this dealership farther than I could throw them. I went to a few other dealerships afterwards and they all apologized to me. They felt bad because they said Gurnee Hyundai gives other dealers and car salesmen a bad reputation. They are a prime example of what the stereotypical car salesman is like. No car dealer wants to be your friend or help you out, they are all in the business of making money (which is fine and the American way -- to make a profit). However, one should not try to make a profit by taking advantage of others. Making a profit is fine, but it should be done with honesty, and respect, and not with tricks, markup, and deceit. More

We just purchased two vehicles from Gurnee Hyundai. Today the check engine light came on in my Hyundai Mini van at about 3:00. I called a dealer close to home and they said they couldn't get me in unti Today the check engine light came on in my Hyundai Mini van at about 3:00. I called a dealer close to home and they said they couldn't get me in until Tuesday. I called Gurnee Hyundai and spoke with Cory in the service department. I explained to him my problem and told him we needed the van this weekend. He told me to bring it in right away and they would get it taken care of. I got to the store at 3:30 and they had it fixed by 4:15!!! Turns out, I left the engine running while filling it up and that can cause the light to come on. I can't say thank you enough for the great service Cory offered me. I will be back. More

I purchased a new 2012 Hyundai Tucson from Gurnee Hyundai yesterday and dealt with Gary Sanders. He was very professional and made our experience very pleasant. They didn't have the exact vehicle we were l yesterday and dealt with Gary Sanders. He was very professional and made our experience very pleasant. They didn't have the exact vehicle we were looking for, but they found it at another store and had it to us within a few hours. I would also like to say that Matt that did the paperwork was very friendly and helpful. It was just an overall good experience. More

Gurnee Hyundai has given me the worst dealership experience I have ever had. I give them 0/5 stars, if I could I would give them a negative number rating as they deserve it. Gurnee Hyundai is pa experience I have ever had. I give them 0/5 stars, if I could I would give them a negative number rating as they deserve it. Gurnee Hyundai is part of the Bob Rohrman Auto Group with the local IL entity name of “ROHR-GURNEE MOTORS, INC.” They made me lose faith in good salesmanship and business practices. When you think of car salesman and the all the negative sleazy dirt-bag stereotypes come to mind this places meets them all and makes them look like child splay. They are the worst of the worst. They lie, cheat, and attempt to rip off the customer to their best advantage. I don’t believe anything they said to me was the truth at this point. My experience with them took about 5 hours total, over 3 spent in the dealership on Friday night. We had the vehicle picked out, agreed on a price, discussed financing criteria which were met, but told something was not approved. I questioned what wasn’t approved if we met all the criteria; we were not given a straight answer. We were told the “finance manager” would have to call the bank as the one on shift currently is a “new guy” and not so great with these “more complicated deals.”I requested to hold the car, to which I was told no. I requested to put a deposit down on the car, which I was told no. The next day I received a voicemail stating the deal is “not doable” without any concrete explanation. I called back numerous times to speak with the sales person or the finance manager but none would answer the phone or return my voicemail and messages left with the receptionist. The sales person answered once, only to say he has to call me back and hung up on me. No one called back. I sent a message to the Bob Rohrman Auto Group, with the same outcome of no one contacting me. I am sure the car has been sold to someone else and we have been neglected and discarded at this point. These are all terrible business practices. This establishment is a model example of an un-ethical dealership, let alone a business. They do not care about anything and anybody at all. I am concerned about the illegal actives that could be taking place behind closed doors in the finance office. If credit was ran and not approved they are legally obligated to provide the denial of credit reasoning. Since I cannot speak with anyone at the dealership it is difficult for me to request and receive this information. Please take a look at all the other reviews online. You DO NOT want to visit this place and definitely DO NOT purchase a vehicle from here. Choose a reputable business to make such an expensive decision at. I hope this helps future Hyundai customers choose a better dealership. Thank you for looking! More

I made two visits to the dealership. The first time I was alone and just shopping around and wanted to test drive the Sonata. David Bless arranged it I just loved the car. David was very knowledgeable was alone and just shopping around and wanted to test drive the Sonata. David Bless arranged it I just loved the car. David was very knowledgeable and also very personable. He was not pushy and I felt very comfortable doing business there. I returned the next day with my husband and we bought the car. David also insisted that my husband test drive the car also before we bought it. The car I was getting was in the showroom and he pulled it out and let my husband drive it too. The purchase process was smooth and easy, we got a great deal and were in and out of there in less than 2 hours with our beautiful Sonata. More

I went into the dealership to test drive the Hyundai Sonata and met Dave. He was very knowledgeable and helpful. When I informed him that I was only prepared to test driving that day, he respected that Sonata and met Dave. He was very knowledgeable and helpful. When I informed him that I was only prepared to test driving that day, he respected that and encouraged me to test drive other cars. After driving other cars over the next few days, I knew that the Hyundai Sonata for was me. I came back in to purchase the car and had another stress-free, positive experience. Dave was honest and straight-forward. I was extremely grateful for how easy the entire process was. I will go back. They have definitely earned my business. More

The manager with this company has committed fraud, fianced my new car with two companies and cashed both of the checks and never paid either one of the companies back. I have one car, and two loans w fianced my new car with two companies and cashed both of the checks and never paid either one of the companies back. I have one car, and two loans worth 50,000 dollars and the car I originally bought is only worth 25,000. He has never informed his bank what has gone on instead I have one car and two car payments. He wont fix the problem and tells me he will get to it when he gets to it, its been weeks. Gene the manager gets very crude and disrespectful with me. He makes you feel like he is doing you a favor, but only takes more then he deserves. He doesnt care what kind of situation he has put his customer in and doesnt work with you, once he has your money. Worst company to work with. I would not recommend this dealership to anyone. And the manager should be put in jail. More

Worst possible experience i've ever had purchasing a vehicle ever!! Dealing with the financing and the General Manager were one of the most degrading and belittling moments in my life. To start they mes vehicle ever!! Dealing with the financing and the General Manager were one of the most degrading and belittling moments in my life. To start they messed up on the contract who they were sending the pay off check for my vehicle i traded, then when i asked to finance the vehicle through my own bank that began a whole landslide of problems from this dealership. They financed the vehicle through there bank and then through my personal bank. Which is leaving me responsible for almost 50,000 dollars in loans between the 2 banks! The General manager is the rudest person at the dealership and offers no outlook on any results to this problem. More

Andrew and the entire Gurnee Hyundai team are first rate. Good responsiveness and a true willingness to make the customer feel like he is their only customer. Good responsiveness and a true willingness to make the customer feel like he is their only customer. More

This was the worst dealership ever. I waited 8 and a half hours on a saturday for a car I had really wanted. I got there at 1 PM, test drove the car I loved, and was filling out paperwork by 2 in hopes of ge hours on a saturday for a car I had really wanted. I got there at 1 PM, test drove the car I loved, and was filling out paperwork by 2 in hopes of getting the car. At about 4:30 I was told I was approved and I was excited. They told me they were just waiting for the business office to open up because customers were ahead of me. At about 8 PM, a manager name Andrew came over and told me that I wasn't actually approved and they had another car that was comparable waiting outside for me to test drive and see whether or not I like it. So I went outside and test drove the car and told them all the issues it had. The manager assured me that everything would be taken care of on Monday because I had to bring it back then. The car was a trade from that day that hadn't been cleaned but seemed pretty decent and comparable to the other car. So I said yes and signed the paperwork thinking that the only thing that it needed was to be detailed, have and oil change, and have the front tires checked. It was worse. The dealership hadn't checked ANYTHING on the car yet. They just slapped some stickers on it and sold it to me last minute. I didn't leave until 10 pm that night. Not only was I tired but I had had nothing to eat all day because every time I said I was going to go get something, I was told, " You'll be in the business office soon, if you go, you'll have to wait more". So I didn't. I must not have been thinking right when I signed those papers. I came back Monday and before having the detail done, I went to see the sales manager to make sure everything else would be taken care of. I was told the guy who sold me the car was fired, and the manager Andrew was gone to a meeting down south. Before I could finish telling the guy everything that was wrong, the finance guy came over and asked to speak with the manager in his office. I had to wait another 45 minutes before they came out to hear, " Let's make this easy, we'll cancel the contract and give your trade and money back." At that point I was fine with that because I knew something wasn't right. They didn't check a single thing on the car before selling it to me. This dealership also ruined my credit. I was told that they only checked with a few banks to get me a loan but they checked with 14. Now I can't look at even getting another car because it's a red flag and they won't approve it. I would never recommend anyone go there. Worst Place EVER! More