Gurnee Volkswagen

Perfect Customer Experience Matt (The Aussie) Colrain went above and beyond my expectations. He was able to get me into the car I wanted at an exceptional price when no other VW Matt (The Aussie) Colrain went above and beyond my expectations. He was able to get me into the car I wanted at an exceptional price when no other VW dealership was able to do so. Great communication and flawless purchasing process!! Highly Recommend Sales person. A+ Transaction. TJ Abell (sales manager) was also extremely helpful in this process and couldn’t have Made this transaction possible without him. Perfect team!!! More

Outstanding dealership!!! I was very impressed with the awesome customer service provided by Matt and GSM (Andrew). He was exceptionally courteous, efficient, and friendly. I d I was very impressed with the awesome customer service provided by Matt and GSM (Andrew). He was exceptionally courteous, efficient, and friendly. I didn't feel rushed, and they went above and beyond locating the vehicle. It was a very smooth process to the end and found a way to make it work. I will gladly recommend this dealership to my friends and family. More

Thank you Selena. Thank you Selena for all of your help. From the warm welcome , test drive to working out the lease it was a great experience. We provide you our must Thank you Selena for all of your help. From the warm welcome , test drive to working out the lease it was a great experience. We provide you our must haves, our budget and our expectations, you and the VW team did a great job to gain our business. More

Unreliable This place is unreliable and they like to take people in error. Prices are 6-8k higher than what advertised and they only show you that on the last st This place is unreliable and they like to take people in error. Prices are 6-8k higher than what advertised and they only show you that on the last step right before you sign the deal so you can get stuck with their price. Don’t waste your time, there are many other good VW’s in the area. More

Completely Incompetent This place is completely absurd. The worst part: they sold us a 2018 Tiguan while it was under recall. And then claimed they didn't know about the rec This place is completely absurd. The worst part: they sold us a 2018 Tiguan while it was under recall. And then claimed they didn't know about the recall until 5 days after we drove it off the lot. They endangered me for 5 days letting me drive a car that could've killed me. They told me they don't honor TruCar pricing whatsoever, even though the Sales Manager told me they do over the phone before I bothered driving 1.5 hours to get there. We spent 2 hours negotiating with them over this. The New Car Sales Manager (Stephen) was the rudest person I've ever worked with at a dealership. He was extremely pushy and basically tricked us into buying a maintenance package we didn't want. After the recall inspection, they were supposed to drop my car at my home and they were 3 HOURS LATE. And then we discovered a lovely chip in the driver's side window post-inspection. I'm so upset that I have to keep working with this terrible dealership because of their incompetent staff. More

Very Dishonest. False online prices You may notice that Bob Rohrman VW prices are much better than other VW dealers online. That is because they are fake. If you go in they tell you th You may notice that Bob Rohrman VW prices are much better than other VW dealers online. That is because they are fake. If you go in they tell you the only way to get that price is if you qualify for all insensitives which is pretty much impossible. They won’t tell you this over the phone. I ended up getting sucked into a 4 hour deal with them where Sandy finally offered $1,000 over thier online price. I took it and was then sent to Stephen in finance. All of a sudden the numbers got switched back and Stephen insisted that the “sale price” was after taxes and fees. Like an idiot I signed a bunch of paperwork, trying to get out of there and didn’t realize until I got my financing paperwork that they rewrote the deal right before I signed at the sticker price. When I realized this when my loan paperwork came in the mail and stared me in the face I called Stephen, he told me I would have to talk to my salesman Sandy Negrau. I went in to talk to him and he blamed it back on Stephen, then said Stephen was busy working another deal for a long time and got manager James Ayres. James couldn’t explain the numbers either and said even though the numbers don’t make sense, the deal was signed and the month before when I signed, the place was under different management and has since cleaned house and has a whole new team now that cannot go back on deals from the previous team. It so happens that my salesman Sandy, Chris, the sales manager when I purchased, and Stephen in finance...the only 3 people I dealt with, are still there. Total sleazy car dealership experience. Beyond the worst sales experience I have ever had, part of the deal was they would powdercoat the wheels of my new atlas black. They did but they looked like someone did a decent job with a black can of rustolium spray paint. The foot opener on the back gate worked intermittently so I asked to have that looked at. Service of course said it was fine. Upon picking it up and seeing the rough wheel work I tried the foot opener...nothing, and asked Eric in service to try it. He had no luck either. Eric was curtious and took the car back to fix the wheels and hopefully the foot sensor this time. More

I felt very weel I had a good experience is this dealer , Aaron,Sandy and Derek they helped tremendously in my car buying process, they me feel at home. the deal went I had a good experience is this dealer , Aaron,Sandy and Derek they helped tremendously in my car buying process, they me feel at home. the deal went excellent. thank you guys, thanks Gurnee Volkswagen More

Buying a 2018 Beetle I was treated very well in purchasing my new car. Bill Prince was very informative, not pushy, knew the vehicle well of my questions and not in a hu I was treated very well in purchasing my new car. Bill Prince was very informative, not pushy, knew the vehicle well of my questions and not in a hurry. I would recommend him to others. The other fellow... Chris? I think that is his name greeted me when I entered. And very polite. As a former owner of a 1959 black Beetle, I am quite nostalgic about these cars. The one I bought is such fun to drive. Thanks Gurnee VW for a painless purchase. More

Great Service Angel does fabulous work ad customer service rep. No waiting for service, yea! I was in and out of my oil change/tire rotation in less than an hour. Angel does fabulous work ad customer service rep. No waiting for service, yea! I was in and out of my oil change/tire rotation in less than an hour. Angel kept me appraised every step of the way. More

New car purchase General manager helped in the deal sales staff was good they are working on resolving the small issues that were on the car when i picked it up General manager helped in the deal sales staff was good they are working on resolving the small issues that were on the car when i picked it up More