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Gurnee Volkswagen

3.1

113 Lifetime Reviews

6301 W Grand Ave, Gurnee, Illinois 60031
Call (847) 855-1500

Top Reviewed Employees

Vladimir Rajcic, General Manager, Gurnee Volkswagen

Vladimir Rajcic

General Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Customer Service, Customer Service, Gurnee Volkswagen

Customer Service

Customer Service
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Victor  Torres, Used Car Manager, Gurnee Volkswagen

Victor Torres

Used Car Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

July 24, 2018

"Unreliable "

- HR123

This place is unreliable and they like to take people in error. Prices are 6-8k higher than what advertised and they only show you that on the last step right before you sign the deal so you can get stuck with their price. Don’t waste your time, there are many other good VW’s in the area.

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Employees Worked With

Customer Service
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

June 04, 2018

"Completely Incompetent "

- Catherine112

This place is completely absurd. The worst part: they sold us a 2018 Tiguan while it was under recall. And then claimed they didn't know about the recall until 5 days after we drove it off the lot. They endangered me for 5 days letting me drive a car that could've killed me. They told me they don't honor TruCar pricing whatsoever, even though the Sales Manager told me they do over the phone before I bothered driving 1.5 hours to get there. We spent 2 hours negotiating with them over this. The New Car Sales Manager (Stephen) was the rudest person I've ever worked with at a dealership. He was extremely pushy and basically tricked us into buying a maintenance package we didn't want. After the recall inspection, they were supposed to drop my car at my home and they were 3 HOURS LATE. And then we discovered a lovely chip in the driver's side window post-inspection. I'm so upset that I have to keep working with this terrible dealership because of their incompetent staff.

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Employees Worked With

Customer Service
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

May 24, 2018

"Very Dishonest. False online prices"

- Bob W

You may notice that Bob Rohrman VW prices are much better than other VW dealers online. That is because they are fake. If you go in they tell you the only way to get that price is if you qualify for all insensitives which is pretty much impossible. They won’t tell you this over the phone. I ended up getting sucked into a 4 hour deal with them where Sandy finally offered $1,000 over thier online price. I took it and was then sent to Stephen in finance. All of a sudden the numbers got switched back and Stephen insisted that the “sale price” was after taxes and fees. Like an idiot I signed a bunch of paperwork, trying to get out of there and didn’t realize until I got my financing paperwork that they rewrote the deal right before I signed at the sticker price. When I realized this when my loan paperwork came in the mail and stared me in the face I called Stephen, he told me I would have to talk to my salesman Sandy Negrau. I went in to talk to him and he blamed it back on Stephen, then said Stephen was busy working another deal for a long time and got manager James Ayres. James couldn’t explain the numbers either and said even though the numbers don’t make sense, the deal was signed and the month before when I signed, the place was under different management and has since cleaned house and has a whole new team now that cannot go back on deals from the previous team. It so happens that my salesman Sandy, Chris, the sales manager when I purchased, and Stephen in finance...the only 3 people I dealt with, are still there. Total sleazy car dealership experience. Beyond the worst sales experience I have ever had, part of the deal was they would powdercoat the wheels of my new atlas black. They did but they looked like someone did a decent job with a black can of rustolium spray paint. The foot opener on the back gate worked intermittently so I asked to have that looked at. Service of course said it was fine. Upon picking it up and seeing the rough wheel work I tried the foot opener...nothing, and asked Eric in service to try it. He had no luck either. Eric was curtious and took the car back to fix the wheels and hopefully the foot sensor this time.

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Employees Worked With

Sandy Negrau, Chris, Stephen, James Ayres

Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service