Gurnee Volkswagen

Would never use them I would have to agree with most of these reviews... had multiple people helping made for some very confusing times. Was told one thing by one employee I would have to agree with most of these reviews... had multiple people helping made for some very confusing times. Was told one thing by one employee and than not true by another.. Would never recommend them to anyone.... More

I've come to expect a bit of bait & switch in car sales but these guys take the cake. Car was advertised online, on their website, at just over $35k. I read all of the fine print, no red flags to be concern but these guys take the cake. Car was advertised online, on their website, at just over $35k. I read all of the fine print, no red flags to be concerned with listed there. Called ahead to confirm the car was available and that the price was correct- they confirmed it was correct. OK, cool- I'll come in and see it. Show up, car is there- great! Then, the nightmare begins. First bit of paperwork comes out... all of a sudden the price is just over $45k, and over $48k after tax, title, license, and doc fee. HUH? The price jumped nearly 30%. Has to be a mistake, right? "Well, you see, we installed $3k of extras, and you don't qualify for any incentives, so the price is actually this, blah blah blah." Keep in mind, the website does NOT say that their price was dependent on any incentives. I read them all of the fine print from their own website. It's all irrelevant, apparently. After a number of "let me go talk to my manager..." moments, we go back and forth with little movement. Just to throw them a bone, I agreed to pay more than $1k OVER what they had the car listed for online... just to give them SOMETHING to possibly work with. Not happening. The kicker was when they tried to muddy the waters by claiming that this price was only valid if I put down a $5000 downpayment, by pointing to some language within a section of text that describes how you could achieve a particular monthly loan payment. Ummm, sorry, but no. The only number I was interested in at that point is the sale price of the car- we'll talk loan terms only once that is agreed upon. In case I'm not being clear- they were saying, essentially, that if I first put down $5k... only THEN could I pay $35k MORE to buy the car. Everyone else in the world understands that means the price of the car is actually $40k, but they actually tried to convince me that by first giving them $5k, THEN I could buy the car for $35k, and that's what their $35k sales price on the website meant. It was EASILY the single most offensively stupid thing I've ever heard come out of any salesperson's mouth, ever. My jaw nearly hit the floor after they tried to pull that nonsense. Unreal. Needless to say, that was the end of our conversation. Under no circumstances will I ever set foot in this dealership again. I've bought & sold a dozen cars over the past decade, and I've never experienced anything remotely resembling this. I know dealers love to get a little extra here and there on BS paint protection packages and pointless custom pinstriping and undercarriage rust protection and blah blah blah. It's mostly nonsense, and I'll put up with a smidge of it, but this was egregious. Calling this experience deceptive and false advertising would be the kindest possible thing I could say about what happened. Buyer beware. There are hundreds and hundreds of VW dealerships in the country. Find a different one. More

The lie and won't return your calls I purchased a brand new Jetta in May of 2016. I sat with the sales manager and he discussed the VW Maintenance plan with me. I specifically asked if I purchased a brand new Jetta in May of 2016. I sat with the sales manager and he discussed the VW Maintenance plan with me. I specifically asked if I could get my oil changed every 5000 miles under the maintenance plan and he told me yes. Well, this was a total lie. Had he told me the truth, I woudl have never purchased the plan. Now, I have filed a complaint, and tried to get a refund processed only to have them never return a call or put me in contact with someone who can actually process the refund. The lied to me, took my money and now will not do the right thing to correct the problem. Don't do business there. If you look at the BBB website, they have several complaints as well. More

Awful dealership Contact Volkswagon directly if they have ripped you off, lied to you, kept your money or treated you poorly. They should be able to help with these is Contact Volkswagon directly if they have ripped you off, lied to you, kept your money or treated you poorly. They should be able to help with these issues professionally. More

2017 Passat R-Line Terry Adkins sold me the car. He was on of the most pleasant, non pushy, professional throughout the entire process. His manager was the same. We st Terry Adkins sold me the car. He was on of the most pleasant, non pushy, professional throughout the entire process. His manager was the same. We started the process in the morning and drove several cars. New ones, used ones. All though this process they were nothing but helpful. I ended up with a great new car, great deal on the financing. Highly recommend. 5 stars. More

Buying a new volkswagen This is the second time we bought a vehicle from your dealership with the same sales representative . He was very helpful and knowledgeable. Sandy mad This is the second time we bought a vehicle from your dealership with the same sales representative . He was very helpful and knowledgeable. Sandy made the process of buying a new vehicle smooth and easy . We will definitely recommend your dealership and Sandi Negreau to our friends and family and your dealership will be our number one choice ! More