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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
January 25, 2017
Buying a new volkswagen This is the second time we bought a vehicle from your dealership with the same sales representative . He was very helpful and knowledgeable. Sandy mad This is the second time we bought a vehicle from your dealership with the same sales representative . He was very helpful and knowledgeable. Sandy made the process of buying a new vehicle smooth and easy . We will definitely recommend your dealership and Sandi Negreau to our friends and family and your dealership will be our number one choice ! More
by lucian123
Employees Worked With
Sandi Negrau
November 05, 2016
Awful experience Horrible place. Awfull customer service, I bought a car on May of this year they still owe me $2,600 . They are money thieves, liars have no respect f Horrible place. Awfull customer service, I bought a car on May of this year they still owe me $2,600 . They are money thieves, liars have no respect for their customer especially a guy name Miguel Estrada. I went there to talk to him because they won't even take nor return my calls regarding getting my money back and instead of dealing with the problem and find a solution he called me ignorant and call the police to make me leave the place. If I have to get an attorney to get my money back I will but I'm not letting this liars keep my money. I will never recommend anyone to buy a car from this place. If I could do anything else to let people know what I kind of people and place this is I would to save them the headaches, the waste of time and struggle I'm going through for dealing with this unprofessional people. They deserve a WARNING sign on their front door that reads DANGEROUS AREA. KEEP OUT More
by Waukegan customer
Employees Worked With
Miguel Estrada
November 01, 2016
Unpleasant car-buying experience. My experience at Rohrman Volkswagon in Gurnee was overall unpleasant. I'll start by saying Katrina, the salesperson I worked with, did an excellen My experience at Rohrman Volkswagon in Gurnee was overall unpleasant. I'll start by saying Katrina, the salesperson I worked with, did an excellent job. She listened to what I was looking for and was very accomodating the whole time I was there. After having been there for a couple of hours, my fiance and I wanted a bite to eat, and Katrina pointed us to a nearby fast-food place. I was about to pull out, and the head of sales (I believe that was his position) came running out and told me not to leave, but instead come upstairs to the break room and have some pizza. It was cold from lunchtime, but they had a microwave. So we're upstairs in the breakroom eating our reheated pizza, and we are surrounded by 5 people from the team - Katrina (who mostly stayed quiet during this encounter), Dave the finance guy, the head of sales, the man in charge of used car sales, and another gentleman (I can't remember exactly what he was in charge of, but like Katrina, he was also pretty pleasant most of the time). I had some concerns about the car I was considering buying, and we talked through some of them, but the whole time I felt like I was being swarmed by a team who was more interested in making a sale than in earning the loyalty of a customer. A couple of times during the conversation, I got the impression that my concerns were either irrelevant, or a waste of their time, even to the point where they were trying to lay a guilt trip on me for expressing my concerns. Ultimately they made the sale, but they have lost a potential future customer. I've purposely waited a couple of weeks before writing this review because I wanted to have a little time away and try to be as fair as possible. I went to Rohrman because I've seen the commercials for decades, and I figured he must be doing something right to have been around so long. Maybe this experience was an anomoly, or maybe it's the Rohrman sales philosophy, I don't really know; but I can definitely say I'm not going to go back and find out one way or the other. More
by TRC0123
Employees Worked With
Katrina (sales), Dave (financing), Larry Newman
July 12, 2016
Ripping off Illegal Aliens This dealership is financing people that have no social security number or permanent residency in the US. They are ripping the people off with 25+% in This dealership is financing people that have no social security number or permanent residency in the US. They are ripping the people off with 25+% interest rates. The General Manager Miguel and Finace Manager Phil verbally assaulted me when I called them out on this deseptive practice (I was called an Idiot, Stupid and a xxxxx). They called the police on me when I refused to not leave my friend alone with them to rip him off even further. They also kept $2000.00 which I will be calling the Attorney General about. They are also selling substandard insurance to people that otherwise would not be able to be insured. This dealership should be under investigation. More
by avs123
Employees Worked With
Miguel, Phil
June 30, 2016
Great people to work with. Great people to work with, I bought a 2016 Tiguan CPO from my salesman Julio and Victor the sales manager. They both worked the deal that I wanted. I Great people to work with, I bought a 2016 Tiguan CPO from my salesman Julio and Victor the sales manager. They both worked the deal that I wanted. I do recommend Gurnee VW. Thanks Guys! More
by Metro2015
Employees Worked With
Julio Ruiz, Victor Torres
June 15, 2016
Terrible My boyfriend and I leased a vehicle through Volkswagen in Gurnee in February. When at the dealership they made us wait atleast 3 hours before we got t My boyfriend and I leased a vehicle through Volkswagen in Gurnee in February. When at the dealership they made us wait atleast 3 hours before we got to fill out any paperwork. We should have left right there but we were too excited. Sandi pulled information out of no where left and right, and most of it we found out later, was inaccurate. We needed plates which they told us would come in the mail and since we're from Wisconsin it might take a while because they're backed up. So once our first set of temporary plates expired they told us to come back for more. So we did. After those expired we went back just for them to tell us that we were never getting our plates, we need to get them from a DMV and that we won't have to pay anything because it's already covered in the lease agreement. And then they sent us out on now expired license plates. So we went to the DMV and they told us that since Volkswagen put in our plates for February, that's when they'll expire even though we were told to get hem in June. Then to top it off we had to pay $150 out of pocket because VW didn't send them the correct information. So we drove back to VW and asked for our money back and they told us that the person that handles that isn't there, call sometime next week. We call later on and are sent from person to person until finally we're hung up on. We were extremely inconvenienced and spoken to as if we were children when they were the ones who messed up. I would never recommend this dealership to anybody. We love our Jetta but it's not even worth it for all the trouble we've been put through since getting it. More
by Samtonio527
Employees Worked With
Sandi
December 14, 2015
will never take my car somewhere else! I'm not one to normally write reviews, but after my service here I couldn't resist. After confusion on a part replacement and which part I had brought I'm not one to normally write reviews, but after my service here I couldn't resist. After confusion on a part replacement and which part I had brought in Tyler had taken it upon himself to waive the charges for a coolant flush, and it was really my fault for bringing in the incorrect part to begin with. Then this weekend when taking my car back in to have the correct part put in and services done I was driven to get lunch which is pretty great in my book. Then I had received a call during letting me know something they had found and to see if they should continue. All in all I received some of the best customer care from every employee both times going in and couldn't be happier. I will never take my car anywhere else after the time and care the service department takes with vehicles. More
by Gracy
Employees Worked With
Tyler Hinz
November 07, 2015
Just run an honest business, that’s all I ask. I found just the car I was looking for at Gurnee Volkswagen, great-looking car, 65,000 miles, one owner, and it handles well. I had but one request be I found just the car I was looking for at Gurnee Volkswagen, great-looking car, 65,000 miles, one owner, and it handles well. I had but one request before purchasing it, that I be allowed to take it to my mechanic for a pre purchase inspection. Gurnee Volkswagen refused, and so I left to continue my search. They phoned me later to say okay to the pre purchase inspection. The conditions were that I put down a $500 deposit that would go toward the car if I were to purchase it. If not the money is fully refundable. I took the car to my mechanic who inspected it and found that the memory had been cleared (19 miles ago) so he was unable to read the diagnostic trouble codes, so there was information that he did not have access to. I went back to Gurnee Volkswagen and told them that I was not interested in moving forward with the purchase; I shared with them what the mechanics had provided me. I told them that I would consider the purchase if they include a warranty. They then tried to convince me that there was a second owner powertrain warranty in place, the sales person, the general manager, and the assistant manager ganged up against me to try to sell this point. I, however, had reviewed the owner’s manual as I awaited the inspection, and found that there was no warranty. Frustrated with this process, as it was about 8 o’clock in the evening, I told Gurnee Volkswagen that I would check with the manufacturer tomorrow and would get back to them. The next day I called the manufacturer and asked about the second owner warranty, and the representative confirmed that it was five years or 60,000 miles. This car absorbed its warranty. So I went to the dealership and explained this, and ask that they refund my deposit as agreed. They then offered me the car with a one-year warranty. At this point, however, I was over it and feed up. Long story short (too late), they refuse to refund my deposit. We went back and forth over this, and they ask that I leave the premises. So, I had to call my attorney, who will of course cost me $500, but I would rather pay it to the attorney than to allow Gurnee Volkswagen to keep it. Just run an honest business, that’s all I ask. More
by dox
Employees Worked With
Larry Newman
July 31, 2015
Vladimir Rajcic Great Man! Vladimir Rajcic Is a great manager. He makes deals easy and non-stressful. This is the best dealership I've dealt with after buying cars for over 20 y Vladimir Rajcic Is a great manager. He makes deals easy and non-stressful. This is the best dealership I've dealt with after buying cars for over 20 years! More
by randym
Employees Worked With
Larry Newman
July 28, 2015
Working Relationship I have to say that Sandi Negrau did a fantastic job of meeting my needs. I came into the process with an idea in mind and feel he met those goals. He I have to say that Sandi Negrau did a fantastic job of meeting my needs. I came into the process with an idea in mind and feel he met those goals. He provided great honesty and knowledge during the entire process. I would definitely recommend Sandi to friends and family in the future. More
by kjoso33
Employees Worked With
Victor Torres
