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Gurnee Volkswagen
Gurnee, IL
1,186 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,186 reviews
March 03, 2014
Major issue - True pricing not presented until closing on vehicle. Offered $2000 for trade in site unseen, stopped me at the door (on my way out) offered $500, said no, I wanted $2000. Asked am I a buyer at vehicle. Offered $2000 for trade in site unseen, stopped me at the door (on my way out) offered $500, said no, I wanted $2000. Asked am I a buyer at $2000, response from me "Yes". Came back the next day with $1500 offer from Tom (sales manager) and stated the $2000 was a what if I could, in my opinion this a play on words and dishonest. I was honest with them on the condition of my vehicle, I disclosed both accidents and transmission failure. I know the major accident didn't show-up on CarFax (and it didn't based on the report they pulled) but I still disclosed it. Vehicle was a 2013 previously titled by the dealer, only 34 miles on vehicle. It wasn't explained to me until the day of purchase that the title took place in Oct 2012, resulting in loss of 1/2 the service and dumper to bumper warranty (non-extended warranty). Offered 1.9% financing, at close the document had 2.9%, according to the close manager 1.9% was not communicated and is not the rate for a certified vehicle. After correcting the finance rate, an additional $1995 was added to the vehicle cost. I asked the finance manager why and he told be I had to pay for the vehicle as a certified Volkswagen to get the 1.9% financing. This was the first time I heard 1.9% financing required an additional $1995 (certification cost). Cost for certification was reduced to $1300. Like the vehicle......not the dealership tactics. Just be up front on all costs, didn't do anything to help the reputation of car dealers. More
by emulloy
February 25, 2014
Amanda is a great new addition to your dealership. She has great customer skills and was wonderful in aiding us with purchase of our new vehicle. She was very caring with my family. She knows her cars v has great customer skills and was wonderful in aiding us with purchase of our new vehicle. She was very caring with my family. She knows her cars very well and is a wonderful sales person, thanks Amanda!!!!! More
by myriamp
Employees Worked With
Amanda Kienast
February 18, 2014
Andrew and Derek were fantastic to work with. They made the lease process of my 2014 Volkswagen Passat seamless and easy. I would highly recommend both of these professionals and the dealership to anyone l the lease process of my 2014 Volkswagen Passat seamless and easy. I would highly recommend both of these professionals and the dealership to anyone looking to purchase or lease a Volkswagen. More
by gibb2544
February 17, 2014
Great People to work with starting with Derek continuing onto Andrew and cannot forget Kelly for her assistance as well and finalizing with Barry, you guys made it quick simple and easy and for that I thank onto Andrew and cannot forget Kelly for her assistance as well and finalizing with Barry, you guys made it quick simple and easy and for that I thank you! Very quick to check you out of the dealership, had a couple things to do after the deal was finalize and they did there upmost best to get me out of there fast which I greatly appreciate. Would highly recommend to anyone who is looking to buy new or used. More
by Edgar4748
February 16, 2014
Awesome first time car buying ! Amanda knew her cars and helped me with choosing one that would fit my needs and budget! Thank you so much for this awesome experience. helped me with choosing one that would fit my needs and budget! Thank you so much for this awesome experience. More
by Cguz1982
Employees Worked With
Amanda kienast
February 15, 2014
Excellent & smooth buying experience. I appreciate having my needs met by all staff I encountered. Would highly recommend Mike (the sales dude) to anyone interested in buying vW because he was very p having my needs met by all staff I encountered. Would highly recommend Mike (the sales dude) to anyone interested in buying vW because he was very personable, down to earth, empathetic & not super pushy. He picked up on hints i dropped about not being too pushy, giving me time to sort thru issues with previous stolen car, & momentarily sit back & let me come to purchase from him when I was ready. His attentiveness ended up selling me this car, not to mention gaining a loyal return customer (& I seem to be running through cars rather quick these days, so I'll be back sooner rather than later). thanks again to everyone & stay fresh sorry it took me suuuuuuuuper long time to finish this xxxx survey, but giddy-up I finally did it More
by MandieLove
Employees Worked With
Mike
November 05, 2012
After purchasing a vehicle Friday for my husband I too decided to get a new vehicle. I purchased the CC what a beautiful car. And the two men that helped me out Jim & Sassan are the best they made my expe decided to get a new vehicle. I purchased the CC what a beautiful car. And the two men that helped me out Jim & Sassan are the best they made my experience that much better and my decision that much greater. Jim was such a great salesman kind and patient and Sassan is very smart and very helpful he made worked his magic and i was able to afford the car i wanted. for years i was a carmax customer but after my experience Friday & Saturday and two cars later I am no longer a carmax girl I will only go to Volkswagon in Gurnee as long as those two gentleman Jim & Sassan are there. More
by ccss
Employees Worked With
Jim Albright & Sassan
