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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
February 26, 2011
This dealership broke parts on my car when they were supposed to be doing free recalls on my car. They then proceeded to tell me that they would not fix it and there was nothing to do. The "amazing" ser supposed to be doing free recalls on my car. They then proceeded to tell me that they would not fix it and there was nothing to do. The "amazing" service manager John actually told me to stop talking, sit down, and if I talked again he would kick me out. I have been a loyal customer to Gurnee VW for years and own multiple volkswagens. After the way John and Joe treated me I will never go back there again. In fact, two people I've told have already cancelled their appointments to get work done on their cars there. It is too bad that a business will treat their customers like complete dirt after THEY broke the part on MY car. STAY AWAY! More
by drugfreedan
Employees Worked With
Joe and John
November 26, 2010
We were dealing with three competing local dealers and the experience at Gurnee VW was head and shoulders above the others. They were as kind as could be; provided a no pressure atmosphere AND sold us a g the experience at Gurnee VW was head and shoulders above the others. They were as kind as could be; provided a no pressure atmosphere AND sold us a great automobile at a very fair price. From the GM to the two sales people that assisted us it was a delightful interaction; we apprecite it and would highly recommend them! More
by Tellis
Employees Worked With
Brad and Ryan Hunn
October 26, 2010
I am extreamly happy about the way my whole purchase was handeld from showing cars to last bit of paper work the whole team was great so far I am glad to be driving a 2010 vw jetta tdi it is great teo was v handeld from showing cars to last bit of paper work the whole team was great so far I am glad to be driving a 2010 vw jetta tdi it is great teo was veary informative and knowlegeable on all the cars we looked at . we were well taken care of through the financing process More
by djcjb
Employees Worked With
Teo Pobega
October 17, 2010
I went to three other VW dealers before visiting Gurnee. In each case id gone in with approved financing just wanting to make a deal....just a few bucks off a 2011 Tiguan...no one wanted my business, at lea In each case id gone in with approved financing just wanting to make a deal....just a few bucks off a 2011 Tiguan...no one wanted my business, at least they sure didn't act like they did....until I happened upon the Gurnee Guys! Everyone at Gurnee was a pleasure to work with - no pressure, honest facts and figures and no bs. I did a deal within a half hour and left less than an hour later with my new car - they even cleaned my husbands car while we waited for mine! I was provided a comprehensive overview of the vehicle and all it's bells and whistles. I couldn't be happier with the car, the service everything! More
by Heatherj
Employees Worked With
Ryan, Joe and Joseph F
October 12, 2010
I have been doing business with Gurnee Volkswagen for the past 11 years and I wouldn't go anywhere else!! I have leased 3 Volkswagens with their help and I've loved them all! The service is wonderful and so past 11 years and I wouldn't go anywhere else!! I have leased 3 Volkswagens with their help and I've loved them all! The service is wonderful and so are the sales associates!! Great place to buy or service a vehicle!! More
by MakDoz
Employees Worked With
Mitch
October 11, 2010
Our whole experience was a delight.No haggle pricing make it easy to buy. We got the best interest available and our monthly payment was actually smaller that first stated. Getting free service for three ye it easy to buy. We got the best interest available and our monthly payment was actually smaller that first stated. Getting free service for three years was a plus and appreciated. Thanks to all we worked with. Don & Judy Kay More
by donaldjaky
Employees Worked With
Joe & Joseph
October 08, 2010
Overall, our experience was awesome! everyone was very fun and informative. Definitely clicked with my personality as a young first time car buyer. I didn't feel pressured at all considering it was my fir fun and informative. Definitely clicked with my personality as a young first time car buyer. I didn't feel pressured at all considering it was my first big purchase! I would recommend anyone go to them. and make sure you ask for B-RAD! More
by vanessa21888
Employees Worked With
Michelle, Brad (B-RAD), Mitch
September 23, 2010
Gurnee VW provided such a positive and easy car buying experience. I never felt pressured and always felt like I was getting a fair honest price. They treated me with respect and as a friend which made experience. I never felt pressured and always felt like I was getting a fair honest price. They treated me with respect and as a friend which made the whole process simple. I recommend them to anyone looking for a great car...they deliver! More
by happyvws
Employees Worked With
Joe David, Joseph Furrer
September 17, 2010
My buying experience at Gurnee Volkswagen could not have been better. It simply exceeded my expectations in every respect. The condition of the car I purchased, the representations made by the sales team, been better. It simply exceeded my expectations in every respect. The condition of the car I purchased, the representations made by the sales team, the CARFAX report, the business process... everything was quick, simple and... painless. Easily the best car-buying experience I've ever had! I'd recommend Gurnee VW and would buy another car there without hesitation! More
by fairchild173
Employees Worked With
Mitch Horwitz, General Manager
September 11, 2010
Friendly saleman (Jeff Breyer) and general manager (Mitch Horwitz). Did not presure me in the purchasing of a new car. The trade allowance in which they offered me and the final price which they quoted me wa Horwitz). Did not presure me in the purchasing of a new car. The trade allowance in which they offered me and the final price which they quoted me was good. I did buy a new 2010 Volkswagon Passat. More
by Thomas Drehobl
Employees Worked With
Jeff Breyer
