Gurnee Volkswagen

No-never! Home of the bait & switch and home to the second by second price changers! Was thinking of selling them my 2009 Routan, they offered 18,200. (paid 27,5 for it) Two days later their priced dro second by second price changers! Was thinking of selling them my 2009 Routan, they offered 18,200. (paid 27,5 for it) Two days later their priced dropped to 17,500! And they had a less optioned one there with more miles for 23,700! Thieves, Liars & Robbers...rude, rude, rude!!!!! More

The salesman was very nice. The General Mgr. refused to talk to me , I guess he was to busy to come out of his office to try to earn my business. I had asked several times to talk to him but he told the s talk to me , I guess he was to busy to come out of his office to try to earn my business. I had asked several times to talk to him but he told the salesman that he was tied up and could not speak with me. I waited about a hour to talk to him. If he is too busy to talk to a customer mabey he should not be there. More

During all my routine service appointments, as well as an emergency service last December from a slide on some ice, I have been treated as a priority customer. Their work is professional with a do it right emergency service last December from a slide on some ice, I have been treated as a priority customer. Their work is professional with a do it right once product. I always had a shuddle or loaner car offered as needed until the work was done. They are very friendly and their warranty honored. Ask for Nick he's great!!! More

I was trading in my vehicle for a new sale. I priced out the same car at several other dealers around the area and Gurnee gave me the best deal of all of them. The salesman, Brad, was fairly knowledgeable o the same car at several other dealers around the area and Gurnee gave me the best deal of all of them. The salesman, Brad, was fairly knowledgeable of the vehicle and willing to assist with any question I had. He made me feel comfortable with the situation. I was extremely impressed with Nick in the service department. He knew more about diesel vehicles than anyone else I had met at any other dealership. Mitch approached me during the sale and was incredible friendly- offering to make my overall experience with Gurnee Volkswagen as great as possible throughout the life of the car. More

Being a single woman, car buying is always interesting so I was not looking forward to purchasing another vehicle. I was referred to Gurnee Volkswagon from a friend and I must say this was, by far, the best I was not looking forward to purchasing another vehicle. I was referred to Gurnee Volkswagon from a friend and I must say this was, by far, the best cay buying experience I have ever had. Our salesman George was great. The sales manager Joe David was absolutely fantastic. Very friendly, consumer satisfaction driven, listened to what I wanted and didn't even attempt to push me into something more then what I was looking for. They made sure the car was looking and running great. They had no hesitation about taking care of the brakes with no charge and delivering the car to me (50 miles away)!! When the time comes for another purchase I will be coming back to them with no doubt. Thank you so much!! More

I have bought several cars in the past, but this was the best experience I have had so far. I would go back to this dealership before seeking out any other. From the time I drove up to the time I left ( best experience I have had so far. I would go back to this dealership before seeking out any other. From the time I drove up to the time I left (that same day) with my new 2010 jetta Sports wagon, to this date I felt as if the staff was not just selling a car they were selling customer service. The follow up has been incredible, Joe David Used Car Manager was more than fair on my trade in and has and is going the extra mile for any questions I may have. Joseph Furrer Sales Associate, knowledge on the inside and outside of the car, not only sold me on the car but the dealership. Before I went to Gurnee I took the opportunity to visit several Volswagen dealerships, Gurnee was superior to all others. I am now a walking advertisment for Gurnee Volkswagen dealership !!!!! More