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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
July 22, 2020
Everything was fine except the courtesy car pick up. We drove from Northwest Indiana to Gurnee with no air-conditioning on a very hot day and it was totally miserable. Other than that our experience was fi drove from Northwest Indiana to Gurnee with no air-conditioning on a very hot day and it was totally miserable. Other than that our experience was fine. More
by Terry Duff
Employees Worked With
David Truong
July 22, 2020
Good dealership, friendly staff , worked preformed was excellent. Car came backed washed. Location is easy to get in and out of. Will give you a loaner car if need be. Thank you for an awesome job!! excellent. Car came backed washed. Location is easy to get in and out of. Will give you a loaner car if need be. Thank you for an awesome job!! More
by MSCHRAMM1
Verified CustomerJuly 21, 2020
Excellent experience My service appointment went very well. I am a very particular car owner and this visit met all my expectations. The service writer Tyler Mink took car My service appointment went very well. I am a very particular car owner and this visit met all my expectations. The service writer Tyler Mink took care of all my concerns I had. The work was completed in a timely manner and I was updated often of the progress. Technician Aaron Kullander's work was thorough and done neatly. I was given a detailed inspection report upon completion. More
by Randy Z
Employees Worked With
Tyler Mink
July 20, 2020
I’ve been in a couple times and have never not had great service. David Troung has always been quick to help me with whatever car service I need. service. David Troung has always been quick to help me with whatever car service I need. More
by allisonbatteau
Employees Worked With
David Truong
July 20, 2020
Great team! Cris was very nice and warm all throughout the buying process. He let us did the test drive by ourselves to gave us privacy. Everyone was welcoming and very helpful. Thanks again Cris and S the buying process. He let us did the test drive by ourselves to gave us privacy. Everyone was welcoming and very helpful. Thanks again Cris and Suha for helping us bring home our dream Car! More
by TheRNs
Employees Worked With
Suha Oner, Christopher Barber
July 20, 2020
David was very professional in the way he handles business and he knows exactly what he is talking about. David made my car buying experience very positive and i will definitely be going through him business and he knows exactly what he is talking about. David made my car buying experience very positive and i will definitely be going through him for future car purchases More
by Juanjpirita
Employees Worked With
David Truong
July 14, 2020
Service agent quoted one price; had to pay much more!! I was quoted one price AFTER completion of the job. When we picked up vehicle it was hundreds more!! I was offered a 15% coupon while the work was b I was quoted one price AFTER completion of the job. When we picked up vehicle it was hundreds more!! I was offered a 15% coupon while the work was being completed; told AFTER the fact that the coupon "capped" out at a certain amount. That was the final cost was higher. BE VERY CAREFUL!! You may end up paying a lot more than you thought!! More
by Mike
Employees Worked With
Tony in service.
July 07, 2020
Sandi is a great salesman! For volkswagen we always go to gurnee even though libertyville and highland park are closer! On to the 3rd jetta gurnee even though libertyville and highland park are closer! On to the 3rd jetta More
by BRIANACOSTA18
Employees Worked With
The accounting guy. Young and brown , Sandi Negrau
July 03, 2020
Jonathon and Amin made it easy to buy a used car. They had a great selection of BMWs and Audi's. I was specifically looking for a 2020 used X3 and they had more than any BMW dealer, at a great price. had a great selection of BMWs and Audi's. I was specifically looking for a 2020 used X3 and they had more than any BMW dealer, at a great price. More
by SBAUMGARTNER
Employees Worked With
Amin Aminipanah, Suha Oner, Jonathan Cordova
