Gurnee Volkswagen

Matt Meinken the Service Director knows how to keep me as a very LOYAL customer. Matt is friendly, easy to work through things with, trustworthy, even went out of his way for me to price match this last ti a very LOYAL customer. Matt is friendly, easy to work through things with, trustworthy, even went out of his way for me to price match this last time I was in April 12- 14th, 2020, I brought him the facts and Matt was able to verify my facts with no problems, I plan to be back anytime I need service, after all I plan to keep my VW beetle for a lifetime and pass down in my will to my niece!! More

VERY GOOD PRICE AND CUSTOMER SERVICE WAS OUTSTANDING, PLEASE KEEP-UP THE GOOD WORK , I WILL DEFINITELY RECOMMEND YOU TO FRIENDS FAMILY AND CO-WORKERS PRICE AND CUSTOMER SERVICE WAS OUTSTANDING, PLEASE KEEP-UP THE GOOD WORK , I WILL DEFINITELY RECOMMEND YOU TO FRIENDS FAMILY AND CO-WORKERS More

Repaired the car fine. But, when I got in it there was a warning for a light out that service didn’t tell me about. Which I would have had them fix before I picked up my car. But they instead decided to not warning for a light out that service didn’t tell me about. Which I would have had them fix before I picked up my car. But they instead decided to not tell me. They also tried to get me to do a trans service in my car when it was not at the mileage to do it. More

Friendly fast service. Despite current conditions you still managed to service my vehicle. I needed oil change and tire rotation. Thank you all so much. still managed to service my vehicle. I needed oil change and tire rotation. Thank you all so much. More

My BEETLE has found a new home for service!!! I originally spoke with Tony (service advisor) who was very helpful with all my questions, days later when I called back to schedule I dealt with Matt I originally spoke with Tony (service advisor) who was very helpful with all my questions, days later when I called back to schedule I dealt with Matt, the Service Manager, due to Tony's absence that day and he was extremely helpful to me as well. When I came in on Saturday I dealt with Tyler and he was just as helpful as the others that I spoke with. I was satisfied and impressed by all three gentleman in the manner that they dealt with me, . I felt very confident and relaxed taking my car to your dealership due to these 3 employees listening to my concerns. More

Hard Working and Caring Suha and his team took time to understand my situation and put a plan together to meet my expectations. They were empathetic and passionate about The Suha and his team took time to understand my situation and put a plan together to meet my expectations. They were empathetic and passionate about The VW brand. I felt guided in the right direction - both from a purchase point of view but also from a future trade in perspective. They foster a long-term relationship mentality. More

Put in the work to earn my business It took some effort on everyone's part, but through diligent effort we were able to make a deal. I appreciate the hard work from everyone at the deal It took some effort on everyone's part, but through diligent effort we were able to make a deal. I appreciate the hard work from everyone at the dealership More

Went to purchase vehicle with money in hand coming from over 90min away after work last Wednesday. Upon inspection, I found the fender was creased and told them I couldn’t make the purchase in that conditi over 90min away after work last Wednesday. Upon inspection, I found the fender was creased and told them I couldn’t make the purchase in that condition. They told me they could have it fixed up within the week due to this being a time sensitive purchase. It is now over 9 days later after purchase and promise of fix and I still have no vehicle and have since resorted to a $500 last second rental car. You have my money, my vehicle, and didn’t come through on agreement made. I will never do business here or any Bob Rohrman dealership again. More

I walked in I told Johnathan I did not want any high pressure sales. I left and came back a couple of days later and bought a car. I highly recommend Johnathan pressure sales. I left and came back a couple of days later and bought a car. I highly recommend Johnathan More

Good and fast service. I didn't have an appointment. They gave me a good detail of service perform and future service I will need done. gave me a good detail of service perform and future service I will need done. More