Gurnee Volkswagen

Very Very Bad Dealer They will say anything to get you in the door and once you arrive everything changes. I have been trying to purchase a 014 VW Touareg R-Line for some They will say anything to get you in the door and once you arrive everything changes. I have been trying to purchase a 014 VW Touareg R-Line for some time; I contacted them two times through email and phone. The 1st time I went in we had agreed upon a verbal price and they asked me to come in and I did I called them 1 hour before to double check the vehicle was available and they said yes and please come in, I drove with my wife there and when we got there we waited in the lobby for about 10 minutes and a sales person came as asked what vehicle I was there to purchase and left to check again, 5 minutes later he came back and told me the vehicle I was looking for was sold, and it was not the vehicle I wanted was there in front of me, I told them the car I want is right in front of me and they said No we will not sell you this car it's the managers dealer car and so I left upset, they did not bother to call me ahead of time to let me know that the car is sold or anything at all. Threeweeks later the same car I had inquired about was still on the website so I made an inquiry about it again and they said yes the car is in please come and take a look at it and test drive it, I told them I would come in but I want to make sure the car is available and so they assured me that it will be, I told them I will come in but we have to come to a verbal agreement on it because I don't want to drive all the way there and come out empty handed and they said ok, so we agreed on a price and the girl confirmed on the phone with the Manager Bill about the price and he said ok we have a verbal agreement please come in, and I also spoke to him personally and we discussed the price of the vehicle over the phone and we had an agreed upon number. I went in to discuss/purchase the car and they changed the number and I told them we agreed on a price and they said we had a miscommunication, I was very frustrated at them so I got up and left, they wasted my time and gas, I gave them two chances and they are liars, I will never ever step foot again in any Bob Rohrman's dealers, and I will never recommend anyone to shop at the Gurnee VW or Bob Rohrman's dealers. More

Blown off for asking questions about pricing Had been trying to get answers on whether they honor Edmunds TMV and True Car pricing. They actually called the second time and hung up when I answere Had been trying to get answers on whether they honor Edmunds TMV and True Car pricing. They actually called the second time and hung up when I answered. From there, a few emails asking for details and now no response at all. Pretty sure this would speak to the experience overall, which I am glad to have been spared. Save your time, head down 21 to Liberty and try to work with those folks. At the least you will find them more receptive to making a deal. More

Avoid this place Very disappointed. With myself as much as with Gurnee VW. I found a car listed on a used car ads site that had no details aside from year, make, model Very disappointed. With myself as much as with Gurnee VW. I found a car listed on a used car ads site that had no details aside from year, make, model, and miles. My gut reaction when I saw Bob Rohrman's name on the dealership was “forget it”. After several dealings with Rohrman dealerships I knew it was not worth the trouble. But it was the car I was looking for and I figured that if the car checked out and I verified that they didn’t write up the contract for a different price than negotiated I could get out of there without getting Rohrmaned. I used the ad sites contact form and heard back from the dealer right away. I asked specifically if the car was a manual. She had to call back but eventually she said it was a manual, not a DSG. Actually she used the term “dry clutch”. I had to clarify whether it was a manual or DSG. I had to ask again for more specifics, like ext/int color and if it had a sunroof. My initial contact was nice enough to email me pictures that she took, none that showed the gear selector though. Second red flag: the price she quoted in the email was about $5000 too high(maybe more). I called right away and was told the price quoted was for the wrong car. After a couple more calls, including talking to a manager, and me stating multiple times that a manual was a requirement, I decided to go look at the car. The next red flag was that my contact was suddenly not available, I was to talk to whoever was there when I arrived. After an hour drive I was greeted by the staff and they were not aware of the car I described. They looked at lists and we looked in the lot but they were not sure. Eventually they found what was allegedly the car from the web site but it was an auto. Every car they had was an auto. Another manager came around and looked at lists and on the computer but didn’t find anything. They did ask to make sure I wanted a manual a few times but never a “sorry about the mix up”. One manager just explained that they never take in manuals, especially wagons, because they don’t sell. He didn’t even think the Sportwagen ever came with a manual. He also tried to tell me the car I was looking for was so unpopular that it was discontinued. I had to explain that my disappointment was the fact that they told me they had a car that didn’t exist and I drove an hour to see it. I also explained that there was a new Sportwagen, with a name change. Golf not Jetta. Basically the same car. Just another example of a xxxxxxxxxxx. He was either lying to bolster his claim that what I wanted was very unpopular, like that was the issue, or he was just totally ignorant about what he sells. Either way it was typical Rohrman. Run away from this place, or any Rohrman dealership. If you are considered sleezy for a car salesman that is a real accomplishment. More

Amazing I love this dealership so much. Everyone is really friendly and easy to talk to. My dad and I have bought 3 cars from this dealer and have never had a I love this dealership so much. Everyone is really friendly and easy to talk to. My dad and I have bought 3 cars from this dealer and have never had an issue with anything. Most dealers suck, but this one sure is a great one. I will always look to this dealer for anything that i need. Could not be happier. More

Excellent Customer Service Recently I had an unscheduled service event with my VW TDI.The Gurnee VW service team and in particular Michael, exceeded my expectations in finding a Recently I had an unscheduled service event with my VW TDI.The Gurnee VW service team and in particular Michael, exceeded my expectations in finding a solution to my vehicles issue. I have had my VW serviced in Gurnee since purchase and appreciate the customer loyalty afforded to me. I would highly recommend this service department for their honest approach to finding a solution to service events and for continued maintenance of your vehicle. Additionally, in general Volkswagen has been outstanding in supporting their warranties particularly where there might be a question about coverage. I had not experienced this with other automobile brands I have owned. More

Pleased I was not set on purchasing a new vehicle. I was up front with the sales person and explained that I am quite persnickety about a hard sale approach. I was not set on purchasing a new vehicle. I was up front with the sales person and explained that I am quite persnickety about a hard sale approach. The sales people were pleasant and not "pushy" which I found suited me. Car buying is a long and drawn out affair even on a good day, but these folks did their best to make it as painless as possible. We worked together to make purchasing my new wheels fit my budget. I am very happy!! I LOVE my new car!!! More

Do not buy or get anything from Gurnee Volkswagen without getting it in writing due to they will not honor anything due to the staff is too new. I have purchased 4 tires from them instead of other specialty getting it in writing due to they will not honor anything due to the staff is too new. I have purchased 4 tires from them instead of other specialty store because Chris (manager from few years ago) said they coverage is the same. Today I found out they will only cover 2 years of road side damage versus 3 years from the manufacture and other specialty tire shop. Dragon who is their service has been working here for only few years and he told me that none of the current staff has been working at Gurnee for 3 years. I usually get my service done in Autobarn VW due to Gurnee was closer but from now on I will be going back to my trustful haggle free location. More

So far in my life this the best service at dealership I got thank you Andrew and Barry for setting up a good deal for my family got thank you Andrew and Barry for setting up a good deal for my family More