Gurnee Volkswagen
Gurnee, IL
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1,173 Reviews of Gurnee Volkswagen
Terrible My boyfriend and I leased a vehicle through Volkswagen in Gurnee in February. When at the dealership they made us wait atleast 3 hours before we got t My boyfriend and I leased a vehicle through Volkswagen in Gurnee in February. When at the dealership they made us wait atleast 3 hours before we got to fill out any paperwork. We should have left right there but we were too excited. Sandi pulled information out of no where left and right, and most of it we found out later, was inaccurate. We needed plates which they told us would come in the mail and since we're from Wisconsin it might take a while because they're backed up. So once our first set of temporary plates expired they told us to come back for more. So we did. After those expired we went back just for them to tell us that we were never getting our plates, we need to get them from a DMV and that we won't have to pay anything because it's already covered in the lease agreement. And then they sent us out on now expired license plates. So we went to the DMV and they told us that since Volkswagen put in our plates for February, that's when they'll expire even though we were told to get hem in June. Then to top it off we had to pay $150 out of pocket because VW didn't send them the correct information. So we drove back to VW and asked for our money back and they told us that the person that handles that isn't there, call sometime next week. We call later on and are sent from person to person until finally we're hung up on. We were extremely inconvenienced and spoken to as if we were children when they were the ones who messed up. I would never recommend this dealership to anybody. We love our Jetta but it's not even worth it for all the trouble we've been put through since getting it. More
will never take my car somewhere else! I'm not one to normally write reviews, but after my service here I couldn't resist. After confusion on a part replacement and which part I had brought I'm not one to normally write reviews, but after my service here I couldn't resist. After confusion on a part replacement and which part I had brought in Tyler had taken it upon himself to waive the charges for a coolant flush, and it was really my fault for bringing in the incorrect part to begin with. Then this weekend when taking my car back in to have the correct part put in and services done I was driven to get lunch which is pretty great in my book. Then I had received a call during letting me know something they had found and to see if they should continue. All in all I received some of the best customer care from every employee both times going in and couldn't be happier. I will never take my car anywhere else after the time and care the service department takes with vehicles. More
Just run an honest business, that’s all I ask. I found just the car I was looking for at Gurnee Volkswagen, great-looking car, 65,000 miles, one owner, and it handles well. I had but one request be I found just the car I was looking for at Gurnee Volkswagen, great-looking car, 65,000 miles, one owner, and it handles well. I had but one request before purchasing it, that I be allowed to take it to my mechanic for a pre purchase inspection. Gurnee Volkswagen refused, and so I left to continue my search. They phoned me later to say okay to the pre purchase inspection. The conditions were that I put down a $500 deposit that would go toward the car if I were to purchase it. If not the money is fully refundable. I took the car to my mechanic who inspected it and found that the memory had been cleared (19 miles ago) so he was unable to read the diagnostic trouble codes, so there was information that he did not have access to. I went back to Gurnee Volkswagen and told them that I was not interested in moving forward with the purchase; I shared with them what the mechanics had provided me. I told them that I would consider the purchase if they include a warranty. They then tried to convince me that there was a second owner powertrain warranty in place, the sales person, the general manager, and the assistant manager ganged up against me to try to sell this point. I, however, had reviewed the owner’s manual as I awaited the inspection, and found that there was no warranty. Frustrated with this process, as it was about 8 o’clock in the evening, I told Gurnee Volkswagen that I would check with the manufacturer tomorrow and would get back to them. The next day I called the manufacturer and asked about the second owner warranty, and the representative confirmed that it was five years or 60,000 miles. This car absorbed its warranty. So I went to the dealership and explained this, and ask that they refund my deposit as agreed. They then offered me the car with a one-year warranty. At this point, however, I was over it and feed up. Long story short (too late), they refuse to refund my deposit. We went back and forth over this, and they ask that I leave the premises. So, I had to call my attorney, who will of course cost me $500, but I would rather pay it to the attorney than to allow Gurnee Volkswagen to keep it. Just run an honest business, that’s all I ask. More
Vladimir Rajcic Great Man! Vladimir Rajcic Is a great manager. He makes deals easy and non-stressful. This is the best dealership I've dealt with after buying cars for over 20 y Vladimir Rajcic Is a great manager. He makes deals easy and non-stressful. This is the best dealership I've dealt with after buying cars for over 20 years! More
Working Relationship I have to say that Sandi Negrau did a fantastic job of meeting my needs. I came into the process with an idea in mind and feel he met those goals. He I have to say that Sandi Negrau did a fantastic job of meeting my needs. I came into the process with an idea in mind and feel he met those goals. He provided great honesty and knowledge during the entire process. I would definitely recommend Sandi to friends and family in the future. More
Great sales people not so much service The sale was great Tom went above and beyond to make sure I got and loved the car I drove off with. I had an issue with my car the day after I bought The sale was great Tom went above and beyond to make sure I got and loved the car I drove off with. I had an issue with my car the day after I bought it, there seemed to be a stress crack on the wind shield. I bought my car on Saturday and went back to the dealer on Monday, the service department told me that they will process the incident to Volkswagen and determine if they will replace it. That it will take 4-5 days for a reply from them. Its been almost 4 weeks and nobody has called me, I have been the one that has been calling and asking for an update. Everyone that I call says that they will call me back but never do. The crack on the windshield since then has gotten bigger and even started a new one, I don't feel safe driving my car like it is. I would think they will take these matters seriously, especially the customer. More
Great Place! Our family looked for new car, and thanks to TOM ERCEG we get great car and great price. He was patient with us and our fears, and find answers to ou Our family looked for new car, and thanks to TOM ERCEG we get great car and great price. He was patient with us and our fears, and find answers to our questions. More
Excellent Customer Service for Family We walked into the service to drop off my Routan for an oil change. My husband started looking around at cars because he wanted to buy a new one. Well We walked into the service to drop off my Routan for an oil change. My husband started looking around at cars because he wanted to buy a new one. Well, an employee Sandy Negrau came up to him and started to show him some of the cars. When I cam out to see them, he drove up in a Passat, my favorite color "Burgundy" with low miles for a 2013! It was BEAUTIFUL!! My husband was not expecting to test drive anything, but we ended up taking it for a test drive with out 2 children who fit perfectly in the back. Excellent room inside and it runs so smoothly on the roads. When we returned to the dealership, we told Sandy that we were going to think about it and take our kids to lunch but the Manger Vladimir came out and asked us what "price" we wanted to walk out of here with this car and he told my husband that he can work us our deal PLUS get out children some pizza while we are waiting and doing the paperwork!! We were all taken care of so nicely but most of all, we really apprecaited working with Sandy our Salesman who was truly wonderful. WE love this dealership in Gurnee and we love our new Volkswagen. Thanks for all who were a part of our wonderful experience there. More
Thank You Tom! I just want to thank Tom Erceg for his help! He is The Best! I recomend him! Thanks to him I get great car and low payment Ask for Tom and you I just want to thank Tom Erceg for his help! He is The Best! I recomend him! Thanks to him I get great car and low payment Ask for Tom and you will be satisfied! Thank you Tom! More
clicked "price" never got one i found a car at vw gurnee (bob rohrman, via internet...clicked the "e-price" got a txt to set up an appointment...i stated i need a price if i am go i found a car at vw gurnee (bob rohrman, via internet...clicked the "e-price" got a txt to set up an appointment...i stated i need a price if i am going to drive an hour to go look at the vw...the person i was texting back and forth said she just sets appointments, but was sure a saleman would get me a good price....i then again went to cars.com, and clicked "get an e-price", once again a txt message to set up an appointment. i called the lady back, and relayed the info i just previously stated....she then indicated someone would call me back...several hours later she called me back, and gave me a price that was a couple hundred bucks lower than the web price. Reallly? that how you are going to get me to drive an hour to their shop, with a whopping 200 dollars off a 26.5k price? i am not going to go to this dealer More