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Gurnee Volkswagen
Gurnee, IL
1,173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,173 Reviews of Gurnee Volkswagen
August 27, 2010
My teenage daughter and I have been looking for her first car. We have been to plenty of dealerships and have always felt pressured to buy. We did not have that completely uncomfortable feeling at Gurnee V car. We have been to plenty of dealerships and have always felt pressured to buy. We did not have that completely uncomfortable feeling at Gurnee Volkswagen. Joe took us out for a very pleasant test drive in my daughter's dream car, the Volkswagan Beetle. He did not change his tone when I informed him we are not planning on buying until she graduates in May 2011. He still treated us wonderfully!! Even Mitch, the general manager, came in to meet us. He too treated us wonderfully!! When the time comes next year we hope to be doing business with Joe and Mitch. Thank you again gentlemen!! Beth and Peyton More
by blittle1
Employees Worked With
Joe Furror and Mitch Horwitz
Helpful August 25, 2010
Very positive experience at Gurnee Volkswagen. Mitch and Very positive experience at Gurnee Volkswagen. Mitch and Joe were both very helpful with no BS or pressure. I got a car to test drive for a afternoo Very positive experience at Gurnee Volkswagen. Mitch and Joe were both very helpful with no BS or pressure. I got a car to test drive for a afternoon and dropped it off on my way home. Ended up buying the car I drove that day! Joe was very thorough in going over the car with me. Thanks very much. S.D.Danenberger IV More
by sddiv
Employees Worked With
2
August 25, 2010
After visiting several other dealerships in the area I stopped into Gurnee Volkswagen. I was greeted promptly by the general manager who quickly put me in the direction of the salesman, Brad. Brad helpe stopped into Gurnee Volkswagen. I was greeted promptly by the general manager who quickly put me in the direction of the salesman, Brad. Brad helped me to find the exact car that I was looking for. He was warm and friendly and make the process of buying a new car pressure free. Upon deciding that I would walk out of the dealership that day with a new car, I was made an initial offer on what my monthly payments would be. When I found the price to be out of my budget, Brad introduced me to Joe the new car manager. Joe was very friendly as well and was able to work with me on a price that would fit into my budget. He went out of his way to find exactly the model that I was looking for and was able to have it picked up from another dealership in the area right away. I worked with Rob when signing my contracts. He was very knowledgeable about the details of the contract. He answered any and all questions that I had with regard to my new purchase. After signing the papers and getting my keys Brad went with me to check out the new car and show me all of the little details that it had. He too answered any and all questions that I had about my new Volkswagen. He was very knowledgeable about all of the products that the dealership had to offer... accessories and service included. The next day Brad called me to see how I liked my new car and also to see if there was anything else that Gurnee Volkswagen could do for me. Joe also contacted me the next day to make sure that I was happy with my purchase. The entire sales team was a pleasure to work with. I would not recommend going to any other dealership. The others that I had been to were not as welcoming as Gurnee VW. I will definitely be a return customer as I love the car and the service that I was provided. The guys at Gurnee VW went above and beyond for me and I am very appreciative of that. They definitely aren't your typical car sales guys. They definitely made a good impression on me. I would refer Gurnee VW to anyone that is looking to buy a new Volkswagen. This sales team gets five stars in every category in my book. More
by flowergirl3785
Employees Worked With
Brad, Joe & Rob
August 18, 2010
This dealership did an excellent job. The general manager himself was on the lot assisting customers and togther with Joe, Mitch and Rob we got a deal done that I thought would have been impossible. manager himself was on the lot assisting customers and togther with Joe, Mitch and Rob we got a deal done that I thought would have been impossible. The dealership is in great condition everything was clean. My visit ran over the lunch hour the hospitality with refreshments and the fresh popcorn was satisfying. Everyone did a great good and I plan to return for a visit the during our next vehicle search. I did hope for a better price, and I dont push very hard, but everyone always wants better price. Definitely will look to Mitch and his team at Gurnee Volkswagon for our next vehicle. More
by eriteris
Employees Worked With
Mitch Horwitz and Joseph ?
August 14, 2010
Nic Lantvit and John Craig in Service Dept have both treated me great and have went above expectations while my car was being serviced. I have been in many different dealerships in Lake County, IL over treated me great and have went above expectations while my car was being serviced. I have been in many different dealerships in Lake County, IL over the years and Gurnee Volkswagen has treated me better than any. Gurnee Volkswagen is also the best VW Dealership that I have dealt with since buying my 2006 Passat. Everyone has treated me with kindness, and the quality of work has been great and I would recommend Gurnee Volkswagen to anyone. Service Department has been great... More
by Creek10
Employees Worked With
Nic Lantvit and John Craig in Service Dept.
August 12, 2010
We came to this dealership looking for an SUV, we found that we were unable to buy or trade our car in because of the dealer we went to before. Dan was very honest with us from the start and even after kno that we were unable to buy or trade our car in because of the dealer we went to before. Dan was very honest with us from the start and even after knowing he could not help us get a car he still spent time with us going over our contract and explaining to us where all of the charges were coming from and why we wouldn't be able to purchase another vehicle. He helped us go over other options and I would recommend this dealership to anyone! More
by cocasamantha
Employees Worked With
Dan Boro
July 28, 2010
Worked with Dan to purchase a used 2002 Hyundai Accent for my elderly mother. Dan was extremely nice and personable. The car was clean and the dealership provided the Carfax history. Dealership offered li for my elderly mother. Dan was extremely nice and personable. The car was clean and the dealership provided the Carfax history. Dealership offered lifetime car washes as an additional incentive. I would recommend Dan and Gurnee Volkswagen and my mother was very happy with her purchasing experience. More
by bborque
Employees Worked With
Dan
July 22, 2010
No-never! Home of the bait & switch and home to the second by second price changers! Was thinking of selling them my 2009 Routan, they offered 18,200. (paid 27,5 for it) Two days later their priced dro second by second price changers! Was thinking of selling them my 2009 Routan, they offered 18,200. (paid 27,5 for it) Two days later their priced dropped to 17,500! And they had a less optioned one there with more miles for 23,700! Thieves, Liars & Robbers...rude, rude, rude!!!!! More
by blackjack921
Employees Worked With
charlie merki
July 21, 2010
Was in the market for a new car, and after running from dealer to dealer I found Gurnee VW. The staff was great. Joseph my salesman was the best, he spent so much time with me going over each feature in th dealer to dealer I found Gurnee VW. The staff was great. Joseph my salesman was the best, he spent so much time with me going over each feature in the car and then showing me the differance in the models. One I decided on the 2010 CC R-Line I meet with Mitch the GM and went over the finance and paperwork. It was the most painless thing I have ever done, and just when I thought it could not get better, they delivered the car and went over all the features and even sat there while my 800 contacts downloaded to the cars phonebook. Plus the car was SPOTLESS. More
by Jamulligan
Employees Worked With
Mitch,Joseph
July 17, 2010
The salesman was very nice. The General Mgr. refused to talk to me , I guess he was to busy to come out of his office to try to earn my business. I had asked several times to talk to him but he told the s talk to me , I guess he was to busy to come out of his office to try to earn my business. I had asked several times to talk to him but he told the salesman that he was tied up and could not speak with me. I waited about a hour to talk to him. If he is too busy to talk to a customer mabey he should not be there. More
by lab22
Employees Worked With
Mitch
