Gurnee Volkswagen

Wasn’t overly impressed with my experience. I came in for a brake bleed and was told there was grinding and they needed an hour for diagnosis before they could bleed. I accepted the hour even t I came in for a brake bleed and was told there was grinding and they needed an hour for diagnosis before they could bleed. I accepted the hour even though I didn’t hear grinding my whole hour drive in. They said one bleeder wasn’t touched off completely and I had gotten grease all over my pads and ruined my rotors. They then offered to still bleed the brakes for me but at $650 rate because of it being a Touareg with Brembos. I declined the bleed. I took the care home and took it apart, there was no grease on anything. I took it to a different VW dealer and got the brakes bled for $120 plus tax. Not sure what they were trying to do with the $650 but they aren’t getting it from me. More

My car buying experience was easy and hassle free, I am pleased with my purchase pleased with my purchase More

The dealership was very clean and well maintained. The staff was friendly and pleasant to deal with. The staff was friendly and pleasant to deal with. More

Providing great customer service and took care of all my issues in a timely manner. issues in a timely manner. More

Fair practice but needs better lenders to help financing your cars Otherwise good customer service. your cars Otherwise good customer service. More

Sandi is an amazing sales rep. He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pi He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pick up my kiddo! More

There was very minimum communication when it came to being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. More

Typical car dealership trying to add on well over $2K in upcharges , not allowing us into a fully lighted area to properly inspect the car. upcharges , not allowing us into a fully lighted area to properly inspect the car. More

Great service and excellent customer service! Easy in and out, car was even washed.. Thank you so much! Easy in and out, car was even washed.. Thank you so much! More

Excellent service staff. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. More