Gurnee Volkswagen
Gurnee, IL
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1,172 Reviews of Gurnee Volkswagen
Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. Definitely feel like they sold me a lemon! Ended up having to buy a new battery because the battery that came with the car was completely corroded to the point where it could not be jumped! I definitely was taken advantage of being a female customer and I will look into it. Worst place ever! More
Poor communication. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. More
Hiedi was very friendly as well as the rest of the staff there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car. I will definitely be referring people who are looking to buy a car to go here. More
The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He said whe. It did comebackin More
It’s the first time I have been there and the last time. Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me More
Stop over charging people and coding it as labor. Libertyville and crystalk lake VW saved me $390 by doing the same service there. Libertyville and crystalk lake VW saved me $390 by doing the same service there. More
Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with honest fair and thorough would definitely recommend. Great people to do business with More