Gurnee Volkswagen

Excelente staff, very nice personal I like the attention and they explain very well thanks and they explain very well thanks More

I had a great experience at gurnee volkswagen. Thank you for the thorough and detailed work. Thank you for the thorough and detailed work. More

They are not polite, cheat, lie, disregard the customer, add products from other companies without knowing what it is. On two suggestions I disagreed because they didn't tell me what it was (I have these s add products from other companies without knowing what it is. On two suggestions I disagreed because they didn't tell me what it was (I have these suggestions) they added $ 980.00 on one and $ 475.00 on the other. It was said that the bill will not be in and when I got home they gave me $ 475.00 without my consent and they didn't give me the car history, when I showed it I had to sign it, but I didn't see all the cards. I was told that I would get a complete set as it was printed. I did not get . All the time I felt the mocking looks and laughter of 3 men where the manager was sitting. My personal data was transferred to LoJack from which I received the notification. So far, no one has explained to me what I was credited with, what it is, what are my consequences. I don't have a car history. I made a mistake that I went there, and with so much of my experience with car dealers, I did not meet so lamely treated. Edward More

Service was great. But trying to speak with someone from service is awful. I was supposed to get a callback for a recalled part and there was no callback. Also, when ca But trying to speak with someone from service is awful. I was supposed to get a callback for a recalled part and there was no callback. Also, when calling service no one either answers or calls you back More

I wish the person checking me in and those who contact me during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowin during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowing the answer. More

Didn’t too of fluids coolant light came on right after service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. More

Excellent experience with the service team. They know what they are doing and I got my car back in 30 minutes. They know what they are doing and I got my car back in 30 minutes. More

Cameron was great and helped us find the perfect SUV. He’s very patient and kind. He’s very patient and kind. More

This was the second time I purchased a vehicle with them. They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good se They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good service! More

Absolutely the best customer service I have had in a long time. Thank you Chris! Power Wagon is the best! time. Thank you Chris! Power Wagon is the best! More