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Gurnee Volkswagen

Gurnee, IL

3.8
1,173 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,173 Reviews of Gurnee Volkswagen

October 20, 2022

Bad service poor attention bad administration management really bad very slow service not good at all More

by MAC.73NB
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nebi Denic
Report | Print
Oct 23, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful 1
October 20, 2022

Waited 1. 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’ More

by Cdatlas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Summer
Report | Print
Oct 23, 2022 -

Gurnee Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Helpful
October 20, 2022

Had an 8 o'clock appointment in the morning did not get out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for s More

by rickkomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Summer
Report | Print
Oct 26, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Rick, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
October 19, 2022

The attention after the purchase is horrible. I need to speak with the manager thanks More

by DENISEMICHAEL2017
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad Grivetti, Sandi Negrau
Report | Print
Oct 22, 2022 -

Gurnee Volkswagen responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership, Denise. Please feel free to contact management directly, or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful
October 19, 2022

They lost one of my keys, they promise to send next day never received no key.I call every day they want answer my calls. Not a place to buy a car, very very unhappy with the deal. More

by CDOGG8643
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Monaco, Cameron Owen, Nebi Denic
Report | Print
Oct 23, 2022 -

Gurnee Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful 1
October 18, 2022

From Alfredo, to Lauren, to Raco, to Dave! Thank you! For Excellent service & your Professionalism! More

by BEJAY73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Benitez
Report | Print
Oct 18, 2022 -

Gurnee Volkswagen responded

Here at Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Oct 18, 2022 -

BEJAY73 responded

You are more than welcome. ☺️

Helpful
October 16, 2022

I keep getting a low tire pressure alert. It’s now been 3 times - I brought the car in twice already More

by BEF1949
Recommend Dealer
No
Employees Worked With
Bill Summer
Report | Print
Oct 20, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
October 16, 2022

I was able to use the wifi while I waited and drink coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. More

by Surge434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Summer, Amanda Raatz, Julio Quintana
Report | Print
Oct 17, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Gurnee Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
October 15, 2022

Ron worked with us beyond closing time to get us our dream truck! We did not feel pressured in any way and got a great deal! More

by Gwen23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Monaco, Nebi Denic
Report | Print
Oct 16, 2022 -

Gurnee Volkswagen responded

Gwen, We are very happy to hear Ron provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
October 14, 2022

Was a nice dealership made magic happen from nothing but I will say a lot of things should have been told up front. More

by THOMASJACKSON17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Ron Monaco
Report | Print
Oct 16, 2022 -

Gurnee Volkswagen responded

Thomas, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Volkswagen, Ron and our team look forward to having you as one of our valued customers for many more years to come!

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