Gurnee Volkswagen

I had to scheduled multiple appointments with them because the problem I originally had wasn’t fixed the first time. I will admit they were super helpful and wanted to make sure it got fixed for me. I because the problem I originally had wasn’t fixed the first time. I will admit they were super helpful and wanted to make sure it got fixed for me. It just stinks because the entire process took a month and I just wanted it fixed as soon as possible. They were able to change one of my worn down parts which was nice. When I finally picked my car up the last time the noise was gone, I was so happy they finally found the source. But then the next day it was back just like that. Idk what they did to make the noise stop but whatever happened it came back. And it drives me nuts. I know my car is under warranty but it’s the entire process of scheduling over and over again and having to wait two weeks just to get my car in. The people were really nice I’m just upset about the length in time and how it never got fixed the second time. More

It’s very thoughtful and friendly place it’s to bad they don’t have cars to look at in variety don’t have cars to look at in variety More

After 3 visits, car still has the same problem. Service manager seems to prefer arguing instead of finding the problem. I talked to the general manager, who said that someone would call me. I ha Service manager seems to prefer arguing instead of finding the problem. I talked to the general manager, who said that someone would call me. I have not received a call. Also, on the first visit I was told I absolutely needed a new cabin air filter. Really? It was one month old. So, I certainly don’t trust them and have no faith that they can fix anything; or keep their word about calling back. It’s easier to fix a car properly the first time instead of explaining why you didn’t. More

Scheduled an appt for 8:20. I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not g I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not going to get the car done in a realistic reasonable amount of time! More

Atención de la appointment a tiempo. Explicación clara y Atención de la appointment a tiempo. Explicación clara y sencilla del servicio realizado. Servicio cordial y atento de las chicas en el front desk Atención de la appointment a tiempo. Explicación clara y sencilla del servicio realizado. Servicio cordial y atento de las chicas en el front desk y Beny el mecánico. More

The Service Department assigned to me did an outstanding job of keeping me in the loop as they worked on my 100,000-mile inspection. job of keeping me in the loop as they worked on my 100,000-mile inspection. More

Jason, Ron- the entire team there was great. Very knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again. knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again. More

Friendly staff. Personable. They called and followed up and followed through on concerns I had. They worked with me on pricing which was very appreciated. and followed through on concerns I had. They worked with me on pricing which was very appreciated. More

Very terrible service, would not recommend anyone to go to this dealership. Stay away from Greg. Tried to sell me a laptop to this dealership. Stay away from Greg. Tried to sell me a laptop More

I had a great experience. Cristian and Luis were very knowledgeable and patient. Found the perfect vehicle for me. knowledgeable and patient. Found the perfect vehicle for me. More