Gustman Honda - Service Center

Professional, approachable. Always kind and genuine. I Always love working with Alan. It's what keeps me coming back to gustman. The business manager, Nick, is always wonderful Always kind and genuine. I Always love working with Alan. It's what keeps me coming back to gustman. The business manager, Nick, is always wonderful to work with and makes the buying process so simple and understandable. 10/10 experience! Thank you. More

Very professional and yet Friendly Scott is always very thorough and gave me options and fixing something it was very thorough and gave me options and fixing something it was very More

This review is for the service center, not sales. I made an appointment over the phone for my CRV. The guy on the phone was very nice. The man who spoke with me at the desk, however, was extremely ** I made an appointment over the phone for my CRV. The guy on the phone was very nice. The man who spoke with me at the desk, however, was extremely **condescending** --treating me like a "dumb female" who surely doesn't know her car. Also, as I waited in the lounge for my car, I saw him treat an elderly couple the same way. He was extremely rude to customers. I wonder if he really wants his job. As a result, I took my business elsewhere. More

Thank you to Tim Goeckermam and Tony Nagel in sales and Bob Staffeld in service for all your help in getting us back to Janesville. Our Honda Accord developed some issues while in Appleton. They listene Bob Staffeld in service for all your help in getting us back to Janesville. Our Honda Accord developed some issues while in Appleton. They listened to our plight and took action to put us in a loaner car. The service department was helpful in repairing the car correctly and promptly. More

Oil change and battery drain issue Took my daughters 2008 Honda CRV in for oil change, tire rotation, and check for slow battery drain. 20 year old daughter went to pick it up. She noti Took my daughters 2008 Honda CRV in for oil change, tire rotation, and check for slow battery drain. 20 year old daughter went to pick it up. She noticed immediately the remote door unlock wouldn't work. She called me before she left. I advised her to go back in for help. They took it back in, 20 min later they told her there was nothing they could do. She began to drive home, boy friend behind, and she had no headlights or taillights. Once she arrived home her boyfriend began to look into issues. I called Gustman Appleton Honda. they advised I would need to re-schedule another visit. After digging in further after work we discovered they pulled three fuses from the under dash panel during trouble shooting and never replaced. Fuses went in the vehicle so I needed to run to NAPA to purchase new. Money thrown out the window, stay away unless you want to troubleshoot issues after you pay trained professionals to do so. Disappointed...... More

Capless gas cap issues Had to get my capless gas cap fixed twice on my Civic because it would freeze after a car wash. The guys at Gustman got me in there and took care of i Had to get my capless gas cap fixed twice on my Civic because it would freeze after a car wash. The guys at Gustman got me in there and took care of it within 45 minutes. Pleasant staff and willing to fix things promptly. I recommend this dealership to everyone in the sales are as well. Hondas are the way to go! More