Gwinnett Chrysler Dodge Jeep Ram

Gwinnett Chrysler, the Service Director specifically, are liars and cheats. I don't say that lightly and it is absolutely true. We bought our vehicle there and we've had all of our factory recommended serv liars and cheats. I don't say that lightly and it is absolutely true. We bought our vehicle there and we've had all of our factory recommended service done there. When our 2020 Jeep had problems at 39k miles, we took it there to be repaired. They diagnosed an electrical problem. They told us that Jeep would pay for the repair ($1,100), but only if we paid $990 for maintenance. That was a lie, because the maintenance is unnecessary dealer recommended services and the factory does not make service a caveat for goodwill coverage. I got the service director on the phone and he eventually admitted that the maintenance was only being required by the dealership because, in his words, I did not have enough "skin in the game". In other words, he was holding factory goodwill coverage hostage until I agreed to pay for services my Jeep did not need. Apparently, buying the vehicle there, servicing it there and taking it to them for repair is not "skin in the game". By the way, one of those times I took it there for service they lost my keys. I sat in the waiting area for 2 hours before they finally got up the nerve to tell me. I had to leave in a loaner car while they ordered a new key. I didn't want to pay for the unnecessary services, so he told me I needed to pay $1,100 for the repair. No factory assistance for me. I ended up paying them $189 for diagnosis and I took it to another dealership. The other, better, dealership did the repair for $200. Don't ever, ever take your vehicle to the Gwinnett Chrysler service department. More

Man Awesome Experience! Perry Help Get Me In A 2019 With No Problem Thank You Gwinnett Chrysler Dodge Jeep Ram. Perry Help Get Me In A 2019 With No Problem Thank You Gwinnett Chrysler Dodge Jeep Ram. More

I highly recommend Kevin, He made sure we found the right vehicle suited for our needs and even helped us negotiate to ensure the deal went through and we got a good price. vehicle suited for our needs and even helped us negotiate to ensure the deal went through and we got a good price. More

I DID everything over the phone and internet, and my experience was great. My salesman was awesome for 3 months because I order my vehicle and he kept me informed the whole time. This is my 3rd vehicle experience was great. My salesman was awesome for 3 months because I order my vehicle and he kept me informed the whole time. This is my 3rd vehicle and my experience has been super each time. Shiut out to my Salesman Glen even after having surgery he was there on delivery day. More

I purchased a ‘22 Ram 1500 and could not have been happier with both Perry and Brandon. Great staff, no pressure, nice atmosphere! happier with both Perry and Brandon. Great staff, no pressure, nice atmosphere! More

I took my suv in to get a oil change I was treated by Neil and he told me what I need done beside my oil change. He was great. I always see him. I got to meet Ali he did my oil change come to find out ev Neil and he told me what I need done beside my oil change. He was great. I always see him. I got to meet Ali he did my oil change come to find out every time I go he is the one working on my suv. Ali is friendly and kind and explained a lot about my other work that needs to be done, I will continue coming back and asking for Ali. Great customer service. Thank you again. More

I brought my suv to shop was Monday, I want you to know how much I appreciate that Ali is best mechanic and I met him first time. He and I know how to communicate and I glad that he understand me. So, my s how much I appreciate that Ali is best mechanic and I met him first time. He and I know how to communicate and I glad that he understand me. So, my suv is running better than before. If that happen to my suv again and I will see Ali next time. He is very nice and friendly to me. 😀 More

I had a wonderful experience. The salesman was great, friendly and nice. Everyone their was so helpful and nice. friendly and nice. Everyone their was so helpful and nice. More

I worked with Fred and Dean, it was a smooth transaction, and an easy Jeep buying experience! Would highly recommend! and an easy Jeep buying experience! Would highly recommend! More

Curtis butt was the best salesman ever, He was so understanding and patient listen to me and did everything he could to put me in my vehicle. He made me feel so comfortable understanding and patient listen to me and did everything he could to put me in my vehicle. He made me feel so comfortable More