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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 533 reviews
April 21, 2021
Appt. Was to install tow hooks recall and change tires and alignment. Took 4.5 hours to just change tires and alignment. In which I think alignment is off. Then asked about the tow hooks which were not and alignment. Took 4.5 hours to just change tires and alignment. In which I think alignment is off. Then asked about the tow hooks which were not installed and it would take another 1.5 hours. So not happy. The truck still has a vibration. So tires were not issue. I will take back for further diagnostics More
by Janecapl.jc
Employees Worked With
Brandon
April 18, 2021
Jeffery is awesome great personality. He made sure I was taken care of as well as my car. He also took the time to explain to me what was wrong with my car. I was thinking off one thing and it was another. taken care of as well as my car. He also took the time to explain to me what was wrong with my car. I was thinking off one thing and it was another. More
by rosa.chamblee
Employees Worked With
Jeffery
April 11, 2021
I had a great experience. They had at least 5 cars me and my wife were interested in. There was construction going on when we arrived which made it a little confusing on where to go. We were then approach my wife were interested in. There was construction going on when we arrived which made it a little confusing on where to go. We were then approached by miss rose. Omg she made me and my wife feel at home right away. She made us feel like a family member you’ve been missing and haven’t seen in at long time. Thank you so much for that miss rose. It’s people like you I would love to surround myself around. Overall great experience. everybody we encountered was amazing even the maintenance people. Will definitely be back for the next vehicles More
by bryantwhitehead
Employees Worked With
Trevor Heslop, Ralph Monroe, Malcolm Redd, Rodney Head, Wesley Murdock, Mike Peay, Farimang Ceesay, Richard Jucks, Ray Kyle, Ozzie Negron
April 09, 2021
Always top notch service even during construction. I have always been served well whether buying a truck buying parts or having service performed on my vehicle always been served well whether buying a truck buying parts or having service performed on my vehicle More
by Willn01
Employees Worked With
James
April 04, 2021
Customer service is excellent. The mechanic did not reassemble my interior correctly and a interior part was missing. The dealership did state they would order the missing part. Still waiting for them reassemble my interior correctly and a interior part was missing. The dealership did state they would order the missing part. Still waiting for them to contact me when the part will be in. More
by 2013 Jeep Wrangler
Employees Worked With
Stephanie
April 01, 2021
The sponsor I had was not apologetic or responsive. He did not acknowledge me when I came back to get my Jeep. He has his head buried in his phone. He he told me the wrong time by a whole hour and still did not acknowledge me when I came back to get my Jeep. He has his head buried in his phone. He he told me the wrong time by a whole hour and still never apologized but instead gave me negative words on 3 different conversations. My rep name was Andrew and needless to say I already changed reps. More
by Monica Davis
Employees Worked With
Andrew
March 28, 2021
Service staff are all so nice and helpful. I needed oil change. Car was over 60000 miles. They suggested the 60000 maintenance and explained everything to be done. Mechanic discovered I needed new brake pa change. Car was over 60000 miles. They suggested the 60000 maintenance and explained everything to be done. Mechanic discovered I needed new brake pads and had a coolant leak. He showed me the physical evidence. It was going to be over $2500 for everything. They took off $100 which was more than any coupon would have given me. The car drives great. Every time I bring my car to Gwinnett Chrysler it is a great experience. More
by Carrie
Employees Worked With
Neil Service Advisor
March 27, 2021
Randy, Wes, and Dean were great to work with. The team was very responsive through the ordering, production, and delivery process. They helped us get our dream car. was very responsive through the ordering, production, and delivery process. They helped us get our dream car. More
by Apbrecher
Employees Worked With
Randy Pratt, Wesley Murdock
March 26, 2021
Neil provided great customer service in “Gwinnett CDJR” fashion. They’re level of humanity and great service is unmatched around this area in this area and during these times! fashion. They’re level of humanity and great service is unmatched around this area in this area and during these times! More
by nancy.na
Employees Worked With
Neil Feinburg
