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Gwinnett Chrysler Dodge Jeep Ram

Stone Mountain, GA

4.2
533 Reviews

5054 U.S. 78

Stone Mountain, GA

30087

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Showing 533 reviews

July 13, 2020

Great no pressure experience with fast and quick responses. . Unlike most dealerships it was a Fast and easy transaction! The speed and professionalism of the finance department was great. More

by Randybaker1973
Recommend Dealer
Yes
Employees Worked With
Brandon Whaley , Dean Phillips, Perry Whaley, Ralph Monroe
July 13, 2020

Horrible-- Dishonest, Over-Charged I do NOT recommend Gwinnett Jeep. They lie to get you to do work you don't need or want, then overcharge for the work. And then the work you paid fo More

by Susan K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neil, James
Jul 14, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hi Susan, ​ ​We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns regarding your recent experience with our Service Department. Please contact me at your earliest convenience. ​ ​Best, ​Roosevelt Adams General Manager radams@fivestaronline.net

Jul 22, 2020 -

Susan K responded

To all readers: You will see a response I received from Mr. Adams, the GM of the dealership. He asked me to reach out to him, which I did over a week ago, but he has NEVER responded to my email. Seems to me that his reply wanting to help was hollow.

July 11, 2020

I took my Chrysler 300 here cause I had fuel pump problem the wiring harness needed to be changed and a ground replaced I was told $950.00 I don't have but through the process of us working out payment if I More

by Jerrelldagreat
Friendliness
Price
Recommend Dealer
No
Employees Worked With
chaz
Jul 12, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hello, I take your feedback very seriously and am concerned to learn of your recent experience with our Service Department. I would appreciate the opportunity to speak with you so that I can better understand what happened. When you have a moment, would you please reach out to me? I look forward to hearing from you! Roosevelt Adams General Manager radams@fivestaronline.net

July 10, 2020

the best of very thanks to jose the best of the planet, great guy, you can count and trust him ,highly recommended.next you visit the dealer ask for him. More

by tonin8849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Murdock
Jul 12, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be sure to thank Jose for providing you with excellent service. We look forward to working with you again!

July 09, 2020

very helpful and understanding... came in and was immediately greeted by an associate who was very attentive and understanding to my situation and service I was seeking. More

by krislekrbee
Recommend Dealer
Yes
Employees Worked With
Mr. Wright
Jul 10, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hi there, thanks for the great feedback! We're happy to have helped you with your vehicle situation. If there is anything else we can do for you, please let us know!

July 07, 2020

Dakota was very helpful, and made sure that I had everything I needed. I was in and out. The service was quick and was appreciated More

by Jay
Recommend Dealer
Yes
Employees Worked With
Dakota
Jul 07, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Jay, thank you for taking the time to share your quick service experience with Dakota! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

July 07, 2020

Everything went well, except for the lady in finance named Blondi that was very unprofessional and unclear. Need more friendly people in that department. WG More

by wgrajales
Recommend Dealer
Yes
Employees Worked With
Philan Pettigrew
Jul 08, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Hi, ​ ​Thank you for your feedback. Although we are happy to know that you had a good experience with us, I am concerned to learn that you were disappointed with any interaction. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me. ​Best, ​Roosevelt Adams General Manager radams@fivestaronline.net

July 07, 2020

He was patient and understanding and had list of things that needed to be done on my car overall the service department is great here More

by Lonnielynn
Recommend Dealer
Yes
Employees Worked With
Rob
Jul 08, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Thank you for the positive feedback! We are delighted to know that our team was patient and understanding during your service experience and we are always here to help!

July 06, 2020

Service was very efficient and Jeff and service team were great. I came in at a busy time but they still managed to get me in and out in a very decent amount of time. More

by grovnerdena
Recommend Dealer
Yes
Employees Worked With
Jeff
Jul 06, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your great service experience with Jeff! We're glad you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

July 03, 2020

This is not the dealership I would go to at all because I have a Nissan. I had a large screw in my tire. On the to get it fixed, the screw came out while driving and my tire went flat. Gwinnett Chrysler Dodg More

by nishamelton1975
Recommend Dealer
Yes
Employees Worked With
Brandon in Service
Jul 04, 2020 -

Gwinnett Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us. We are happy to know that you were satisfied with our services. We hope to work with you again.

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