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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
557 Reviews
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Showing 557 reviews
February 16, 2025
Lied about filing tag and paperwork, only fixed it when I called the 4th time. Recieved several notices from my insurance they had _not_ filed the title. Temp tag expired and could not get another from the called the 4th time. Recieved several notices from my insurance they had _not_ filed the title. Temp tag expired and could not get another from the DMV because they had not filed the title. Was on phone and only after explaining I had been pulled over for expired temp tag did they eventually get the paperwork filed so I could dive away from the tagbffice legally. When the regular tag. Arrived it showed the Vehicle purchased on Dec 2, but lists a January 25th date of filing. This is after I was told just be patient because the gov takes forever...wasn't the government it was the dealership tag department failing to do what I _paid_ them to do(tax and title fees!). Vehicle is good and as listed, but the attitude and indifference to my having a police interaction resulting from buying a car from them was pretty saddening. The salesman was helpful,,, even when the service department lied to them about it being ready(causing me to wait several hours at the dealership once I arrived to pick it up) overall the car was as listed, the sales staff friendly and knowledgeable, the service department seemed to not be able to accurately comunicate and set expectations, the paperwork department seemed unable to return several calls and then deflected blame for their tardiness. Overall results of my purchasing from them is that i had to provide my own financing, waited hours for them to finish the service deveral days later(after being told it was ready), was pulled over by police because they did not file the tag, then had to take half a day off and sit at the DMV for them to rush file it so I could legally drive the car I had paid for. This was not the fast, easy, friendly experience I had anticipated purchasing from a professional dealership. Would I n purchase another vehicle from them-not after this headache. Would I recomend them-not to anyone I n would want to keep as a friend. More
by REALTUAN
Employees Worked With
Roosevelt
January 17, 2025
My sales person was Chris Daugherty. Very nice and helpful. I wasn’t in a good mood because I didn’t want to purchase a new vehicle, but he put me at ease. I’m still not happy about pur Very nice and helpful. I wasn’t in a good mood because I didn’t want to purchase a new vehicle, but he put me at ease. I’m still not happy about purchasing a new vehicle, but I would recommend this dealership. More
by nickshoe04
Employees Worked With
Chris Daugherty
January 14, 2025
Mr. Neil introduced him self to me and Mr. Ali too They both are very friendly and took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the pr both are very friendly and took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience. Mr. Ali walked with me to service are and showed to me what my SUV needs. Keep it up good work. Thank You. More
by ragama777
Employees Worked With
Riaz Ali
December 12, 2024
If you are a FEMALE, only go to this dealership for service with a male counterpart. This will ensure that they provide you with the service you need and that you are not a victim of SUPRA-COMPETITIVE service with a male counterpart. This will ensure that they provide you with the service you need and that you are not a victim of SUPRA-COMPETITIVE PRICING! The Service Manager, John Wright, took advantage of me as a female! Even the warranty company and a few different service repair businesses I inquired with said the pricing was ridiculous for the service they quoted me. Charging me a separate diagnostic fee of $215 times three was outrageous. I have been a long-time customer for over 10 years! More
by Sand K.
Employees Worked With
John Wright
November 08, 2024
The staff was incredibly professional, friendly, and knowledgeable. They took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. knowledgeable. They took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience. More
by Deidra Zxia
Employees Worked With
Mondrian Dawkins
October 31, 2024
I will only review the salesperson I worked with as he was excellent. I needed to trade out of two cars due to a divorce and hopefully get into something new. Wes Murdock was instrumental in helping me de was excellent. I needed to trade out of two cars due to a divorce and hopefully get into something new. Wes Murdock was instrumental in helping me determine which SUV to pick that met my financial and driving needs. I left there feeling like I got the best vehicle for me at a decent price. Tia from online sales was also instrumental because she forwarded me to Wes to handle my process. More
by Newbie15
Employees Worked With
Tia, Wesley Murdock
October 30, 2024
I’ve had an incredibly frustrating experience with Five Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it has faced one problem after another, with zero accountability and shockingly poor service. For background, I usually took my vehicle to another dealership further away, but I decided to try this location because it’s closer. I’ve always kept up with maintenance and never had issues—until coming here. For reference, I have a 2013 Dodge Journey with around 150k miles on it. Here’s a timeline of events: • June 7: I brought my car in for a check engine light (code P0302). They recommended several services, including a coolant flush, induction service, ignition coil replacement, tire balance, and power steering service, which I paid for. ($1,400) • June 28: I returned with the same check engine light (code P0302). This time, they replaced the spark plugs (~$500). Due to a system issue, they couldn’t give me a receipt and promised to email it, but I later found out my service advisor was fired shortly after this visit. • July 1: I went back again for the check engine light. After three days, I was informed that no work had been done, despite being told earlier that the car was “running fine.” I disputed the previous charge because I never received a receipt, and my new service advisor was also fired that day. • July 15: My car overheated and had to be towed to the dealership. They advised that I needed a new engine, which I agreed to, and we ordered it after a down payment on July 19 ($3,500). • July 24: Following another delay due to the service manager’s unprofessional behavior, they informed me they wouldn’t work on my car. Thankfully, Michael Haywood, the General Manager, assured me on July 25 that the repairs would be done. Despite this, my car continued to have issues; the mechanic reportedly broke parts during the repair, leading to a catalytic converter replacement. • August 21: After a final payment ($3,200), I took the car home. However, as soon as the primary driver started using it in October, it leaked oil and transmission fluid within days. When I returned on October 21 to address these new issues, they informed me I’d be responsible for the transmission repair costs. After months of back-and-forth visits, multiple repairs, and thousands of dollars spent, I’m left with a car in worse condition than when I first brought it in. This dealership’s lack of quality control, constant staff turnover, and disregard for customer concerns have made this a nightmare. I strongly urge anyone considering this location for service to look elsewhere for a more stable and reliable dealership. More
by CarDriver
Employees Worked With
Michael Haywood
