Gwinnett Chrysler Dodge Jeep Ram

Experienced terrible service when taking my 2012 Dodge Ram i On 9/29, I contacted several Dodge Jeep dealerships over the course of two days to see who could get my 2012 Dodge Ram in the repair shop as quick a On 9/29, I contacted several Dodge Jeep dealerships over the course of two days to see who could get my 2012 Dodge Ram in the repair shop as quick as possible, as the truck was experiencing some issues with the engine (engine light came on). On 9/29, after speaking with Mary in the Service Dept at the Dodge Jeep on US-78, I was told to come in that day for a diagnostic test and it would only take a day. I dropped the vehicle off at 5:55pm and placed my information along with keys in the dropbox for Craig to look at the morning of 9/30. After two days of calling and calling, I was told they hadn't had a chance to diagnose it, but would on 10/2. I called on 10/3, and was informed by Brad, they had been diagnosing it for several hours, but couldn't figure out what was wrong. Finally on 10/5, I was informed the truck needed a fuel pump (ONLY). The parts had to be ordered, but they should be in by 10/7. After calling the entire week of 10/5, I was told the parts had not come in, and they couldn't tell me when my truck would be ready. Finally on 10/13 after calling everyday, because the manager wouldn't call me unless I called him, I was told they were working on the truck and it would be ready on 10/14. However, on 10/15, Doug the service manager told me (after I reached out to him for an update) that the throttle body also needed to be replaced. Why this wasn't determined with the first diagnostic test that took 3 days?Not sure! Also, we will need to pay for spark plugs when I just had new plugs put on 9/29 which I purchased myself the same day the truck went into the shop. So needless to say, I had to pay for a rental for 2 weeks, which is every expensive. Now when it is time for me to submit receipts for reimbursement to the warranty company, I was told I would only get $100 back although the max is $250. After speaking with the Claims Dept, I was informed based on the guide that determines how long repairs should take for my truck, which is 6.20 (equates to 2 days), that is why I am only getting $100 back. However, the truck was in their possession for 3 weeks, which means they were working on other cars as well as mine. Basically being greedy! What was my purpose of making an appointment? When I called other shops such as the one in Mall of Georgia, I was told on 9/29 they couldn't get me in until 10/4, and now I see why. They were being honest, so when I did take my vehicle in, they would give it the attention it needed. And to make things worse, when I picked up the truck today (10/15), I noticed it is still driving weird and stalls a little when turning the key over. I took a video, sent it over to the Service Manager Doug, however, he stated he couldn't hear the video. After $480 to the rental company (enterprise) and $454 to the repair shop, I need to be reimbursed more than $100. It is evident this shop needs more people or time management skills, as this shouldn't happen to me or anyone else. Instead of telling me the truth, and saying it would be a certain time before they could look my vehicle, they lied to get my truck in the shop so they could get money off of it, and I am highly upset! I will go the every news station I have to, so no one has to go through what I went through. UPDATE: Contacted GM Mike Thames on 10/19, and he tried to explain the repairs took 20 hours to fix the vehicle, which was covered under factory warranty. However, he was confused on what I paid for as well. The invoice does not break down what me as the consumer paid for. Based on the invoice, Mike was under the impression I had a deductible with the extended warranty company, which I do not. So, as a GM who works there, if you can't understand the charges, then how can I? More

Horrible I wouldn't advise anyone to purchase a vehicle from this dealership. I purchased a vehicle that was "Gold certified" and the vehicle broke down on me I wouldn't advise anyone to purchase a vehicle from this dealership. I purchased a vehicle that was "Gold certified" and the vehicle broke down on me in the middle of the intersection the day after I bought it. I took the vehicle back to them and they kept it for a week. After I got the vehicle back and drove it for another week the vehicle broke down on me again in the middle off the intersection in downtown Atlanta on a Friday night. I then asked to be placed into another vehicle of the same year and same proce all would well. However, a vehicle of the same year and price would cost me another $160 a month in price per month. How is that possible?? More

Poor service, long waits (even for simple oil change) Option to go somewhere else?? DO IT!! An oil change took over 2hours!! Now our Dodge Caliber is in for service and our Service Adviser: 1) asked why Option to go somewhere else?? DO IT!! An oil change took over 2hours!! Now our Dodge Caliber is in for service and our Service Adviser: 1) asked why we were there and as I was explaining, abruptly began speaking with another employee about moving a van! 2) had us move our car into the service bay area and left us standing there while he stood with 4other employees having a conversation 3) called us immediately upon our departure asking for the key, which was with the paperwork, then laughed saying he put the wrong tag on it 4) after a week has YET to contact us...i have had to make all the phone calls and he was never available 5) today, a full week later, i got him on the phone and he said he would get with the service manager and get right back with me. do YOU think that happened? of course not!! When i have called, other service advisers were unable to give me information because it was not updated on my record, but this afternoon, one was at least keen enough to transfer me to the service manager, Doug Talyor. But did he even apologize? NO!! RUN as FAR AWAY FROM THIS DEALERSHIP AS YOU CAN!! More

KNOWLEDGEABLE SALES STAFF-Ram 1500 Big Horn Plus During my first visit to the lot I met Ozzie Negron. Ozzie was able to direct me to number of Ram 1500 trucks that fit the criteria I had set. I left During my first visit to the lot I met Ozzie Negron. Ozzie was able to direct me to number of Ram 1500 trucks that fit the criteria I had set. I left the dealership with better understanding of the Ram truck lineup. I had a business meeting and had to leave on that day. On my next visit to the dealership I experienced a sales staff that knew their product line. During the test drive Danny Wiley explained the many features of the Ram 1500. In my 40 plus years of buying vehicles Danny Wiley is the first salesperson that could answer all my questions and actually knew more than I did about the Ram. The buying process went well and I was satisfied with the speed of getting the truck ready while I completed the necessary paperwork. More

Great all around experience I bought my new Jeep Wrangler at Gwinnett Jeep and the whole experience was great from start to finish!!! My Sales Person Royce Worley had the Jeep r I bought my new Jeep Wrangler at Gwinnett Jeep and the whole experience was great from start to finish!!! My Sales Person Royce Worley had the Jeep ready upon my arrival and demonstrated all the features before the test drive. When we got back the negotiation was easy and simple. Royce Worley had the Jeep cleaned while we finalized all the paper work which also went well. By the time that was done everything was ready and I was anxious to start enjoying the ride home. I strongly recommend this dealership to all my friends and family, and will definitely come back for any future purchases :) More

I bought a vehicle - cherokee Royce did a great job showing my wife and I the car that we wanted and we worked a fair deal. Typical deal with salesman and he takes numbers to sale Royce did a great job showing my wife and I the car that we wanted and we worked a fair deal. Typical deal with salesman and he takes numbers to sales manager then comes back, etc. The deal took two hours to complete. This was too long since we have an credit score well over 800. My one complaint was the finance guy who pushed way too hard to sell us an overpriced vehicle protection plan. If there vehicle is so great, why are they so afraid it will break down, and why do they charge more than double what other car companies do? This part of the deal really sucked. All in all we got the vehicle at the price we wanted and got out, so its all good. More

Disgusting I had really bad experience with these guys. Sales and service. CHECK THE NUMBERS IN THE CONTRACT. I have absolutely sure that will be wrong. I asked I had really bad experience with these guys. Sales and service. CHECK THE NUMBERS IN THE CONTRACT. I have absolutely sure that will be wrong. I asked and he just said the overall price was the same we discussed earlier. Disgusting! The most ridiculous part was other sales guy yelling at the corredor saing to other "potential" buyer that the car was sold, pathetic. They are bellow zero. Really awful. More

Purchased New Jeep Wrangler I recently ordered a custom Jeep through Trevor Heslop at Gwinnett Chrysler. I was prepared to wait longer than the quoted time based on other blogs I recently ordered a custom Jeep through Trevor Heslop at Gwinnett Chrysler. I was prepared to wait longer than the quoted time based on other blogs I've read on the Jeep website. Instead my Jeep came in a week and a half early. It was exactly what I ordered and all of the staff helped to make the final pick-up day a breeze. Trevor checked in with me throughout the process, answered all of my questions and has followed up to make sure I am happy. I would definitely go to him again. More