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Gwinnett Chrysler Dodge Jeep Ram
Stone Mountain, GA
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
May 29, 2015
Follow up Post After finally hearing back a week later from sales manager Randy Pratt, his solution to fixing the scratched wood grain in the passenger side was to h After finally hearing back a week later from sales manager Randy Pratt, his solution to fixing the scratched wood grain in the passenger side was to have the concierge person who brokered my sale give up her commission. I'm always amazed at the ignorance of people. Even after admitting the damage was likely done at his dealership, he still wants to blame the delivery company or anybody else including me at one point. Yes the fact is the bill of lading did not show damage by rather than inspect the vehicle himself before allowing it to leave his dealership, he passed the task on to a salesman who for all he knows, never looked or the vehicle. Signed the papers and let it go. Had he been the one to actually inspect it, he may have noticed the scratch. Or perhaps not because at this point, I don't think he's smart enough. Avoid Randy Pratt and Gwinnett Jeep. As a member of a National union, I hope all my members in the greater Atlanta area avoid this place. Again, the salesman listed here was not involved. This site required a salesman to be chosen. More
by Michael Charles
Employees Worked With
Farimang Ceesay
May 28, 2015
Worst customer service and honesty After purchasing a new 2015 grand Cherokee summit 4X4, it was shipped to Fl. Upon arrival, the delivery driver was in a hurry to leave so after inspec After purchasing a new 2015 grand Cherokee summit 4X4, it was shipped to Fl. Upon arrival, the delivery driver was in a hurry to leave so after inspecting the outside, he left. I began looking over the interior and found a scratch in the drivers door leather and scratch in the wood grain on the passenger side. After many attempts to contact Randy Pratt(sales manager, refuses to return calls). After a lengthy conversation, Randy did admit the damage was likely to have occurred there at the dealership and not by the delivery service even though he personally never inspected my vehicle. However, he nor the GM Mike Thames saw any reason to make repairs to my new $53k Jeep and passed blame onto the delivery driver. I have never dealt with such dishonest and incompetent people as I have at Gwinnett Jeep. Needless to say I would never recommend such cheats as I found at Gwinnett. I hope you choose any other dealership than these liars. And certainly don't buy a Jeep from out of state. Worst car buying experience ever. I'll be going back to Acura from now on. Amazing customer service. In fact, my friends just bought a 2015 Acura MDX just because of my experience with Gwinnett jeep. PS....salesperson listed here was not involved. Form required a sales person listed. More
by Michael Charles
Employees Worked With
Richard Jucks
May 17, 2015
bait switch scam pack run away from these scam artists, they will try to trick you into signing paperwork for overpriced additional goods and services that you do not need run away from these scam artists, they will try to trick you into signing paperwork for overpriced additional goods and services that you do not need More
by wespopehasheaphys
Employees Worked With
Dick Pope
March 08, 2015
jessica williams (friendly and phenomenal people) Me and my husband were treated with the up most respect and kindness at the door. I purchased a brand new 2015 Dodge charger . our dealer was Kalim Mc Me and my husband were treated with the up most respect and kindness at the door. I purchased a brand new 2015 Dodge charger . our dealer was Kalim McAdams .He and Ronny Smith made us feel very comfortable and took car of us. I and my husband recommend any purchasing a Chrysler Dodge or jeep to come to Gwinnett Chrysler. Great experience... More
by jjccw08
Employees Worked With
Kalim McAdams
October 24, 2014
Trevor Heslop will pack your deal If you want your deal packed and you like a lot of markup on your financing, this is the place to go. I know that generally, second tier franchises If you want your deal packed and you like a lot of markup on your financing, this is the place to go. I know that generally, second tier franchises tend to be a little pushy and like to use other profit centers to make their money, but even in this category, this dealership is the worst of the worst. These guys treat every customer like a subprime credit criminal. Trust me, these glowing reviews on this site are fake! More
by rg27610
Employees Worked With
Trevor Heslop
August 19, 2014
DO NOT BUY A CAR HERE UNLESS YOU WANT PROBLEMS So we bought a car July 2, 2014. Brand new 2014 Dodge Dart SXT Ralley. It had 8 miles on it. Not even a week later, i started having issues. Engine So we bought a car July 2, 2014. Brand new 2014 Dodge Dart SXT Ralley. It had 8 miles on it. Not even a week later, i started having issues. Engine surges and the screen going black and car shut off. That happened on a Sunday. We called and was told to bring the car back on Monday. After waiting with two other people who had worse problems with their dodge cars, we were driven to Enterprise across the street to use a rental. That was not the agreement we had with the sales manager so I had to be driven back to Dodge and they put me in a 200. The next day we were told they would give us a new car. So it took two days to get the same car I had to the dealership. Had to rework all paperwork and took the new car home. It had approx 250 miles. Within a week the car started to have engine surges and the screen went black and froze a few times. The message center started blinking now and then. The one touch windows wont work and the car seams like it is going to cut off at any time. I have had several people ask me what is wrong with it because it sounds horrible. We took it back in. they have had it for over a week and now they said Chrysler needs to come look at it. I am not happy with the fact that I have to pay full price for a car that already needs service, I have opened a ticket with Chrysler, they GM who they call Ron, is not the Gm, which by the way cannot talk to customers and should not be because he cannot deal with customers and thinks its ok to yell at people. Anyways, stay away,... don't buy a car from here, you will have nothing but problems. More
by shannondana
Employees Worked With
Vernon,
August 17, 2014
More than the average salesman Recently bought a 2014 Ram. We dealt with Trevor Heslop. Trevor was very helpful as well as the other staff but Trevor provided us with a car buying e Recently bought a 2014 Ram. We dealt with Trevor Heslop. Trevor was very helpful as well as the other staff but Trevor provided us with a car buying experience that no other dealership has given us. If you are interested in buying any Dodge, Chrysler, Jeep, or Ram product in the Gwinnett area I strongly suggest this dealership and ask for Trevor. More
by Doug V
Employees Worked With
Trevor Heslop, Trevor Heslop
August 13, 2014
Trevor Heslop is the man Trevor Heslop was absolutely wonderful to work with,professional and knows his stuff, The staff was very polite, Yes shop here great prices and nice i Trevor Heslop was absolutely wonderful to work with,professional and knows his stuff, The staff was very polite, Yes shop here great prices and nice inventory More
by Judith Dyer
Employees Worked With
Trevor Heslop, Trevor Heslop
August 12, 2014
Trevor Heslop Rocks!!!!! We recently bought a 2014 Jeep Compass Sport. Our sales rep was Trevor Heslop and he was absolutely wonderful to work with. He was very personable wh We recently bought a 2014 Jeep Compass Sport. Our sales rep was Trevor Heslop and he was absolutely wonderful to work with. He was very personable which made the experience even better. He knows what he is doing and is very good at his job. I would recommend going to Gwinnett Chrysler Dodge Jeep Ram in Stone Mountain, GA to anyone and everyone that is looking for a great experience. Their prices are lower than the surrounding dealerships. The customer service from all aspects and everyone we came in contact with was great. Thank you Trevor More
by schilders
Employees Worked With
, Trevor Heslop
August 09, 2014
Up for the Challenger! An excellent car buying experience. Sales Consultants Trevor and Christian and Finance Manager Nick were a pleasure to deal with. The Dodge Challenger An excellent car buying experience. Sales Consultants Trevor and Christian and Finance Manager Nick were a pleasure to deal with. The Dodge Challenger was as advertised and the wife and I both love the car. Would definitely recommend to family and friends. More
by empirestateJR
Employees Worked With
Trevor, Christian, Nick, Trevor Heslop
