Gwinnett Chrysler Dodge Jeep Ram

The sales consultant helped me find the right car for me. He showed me more than one vehicle and was very knowledgable regarding the differences without showing bias. He seemed to really want to make sure He showed me more than one vehicle and was very knowledgable regarding the differences without showing bias. He seemed to really want to make sure I select the best car for me, not necessarily the most expensive one. The only reason I could not rate my overall experience as great, is because I was not able to take the car i purchased home with me on the same day, plus I had to resign paperwork. This had nothing to do with the sales consultant. However, he was apologetic and kept me in good humor as I worked through this hassle at the end. The price was good, but I really thought I should have been given a few perks (2 car details or surge mats) for my trouble. That would have made the price great :) More

The service that we experience was great, Stevie Smith The service that we experience was great, Stevie Smith was very nice and knowledgeable about the Jeep. He took the time to make sure that we underst The service that we experience was great, Stevie Smith was very nice and knowledgeable about the Jeep. He took the time to make sure that we understood the features of the vehicle and how they work. He also wanted us to know that we could call or come by if there was anything that we had questions about vehicle that we could not think of at that time. We really enjoyed the service there, all the employees was very friendly. Senta and Rowan More

My experience at Gwinnett Chrysler, Dodge was the best "car dealership" experience I have had. As a single woman walking into a dealership to negotiate a trade and purchase I was nervous and unsure but f "car dealership" experience I have had. As a single woman walking into a dealership to negotiate a trade and purchase I was nervous and unsure but from the beginning to the end Kalim McAdams (my sales consultant) along with Rooselvelt Adams (sales manager) and the entire team at Gwinnett Dodge made made me feel at ease and insured my needs were met. There is a real focus on the customer throughout the process no pressuring or manipulating just great customer service and team work. I am grateful for their efforts. More

I enjoyed my entire experience. They understood my needs and met them. I wasn't waiting a long time and I was very satisfied with their customer service. and met them. I wasn't waiting a long time and I was very satisfied with their customer service. More

I purchased a 2013 Chrysler 300 from Gwinnett CDJR in Stone Mountain, GA. I arranged my own transport from Stone Mountain to my home. It took 10 days for my car to be picked up by the transporter. My sal Stone Mountain, GA. I arranged my own transport from Stone Mountain to my home. It took 10 days for my car to be picked up by the transporter. My sales rep emailed me to let me know that he was off the day before it was picked up and he didn't get a chance to have it cleaned. I fully expected the exterior of the car to be dirty due to the trip but I was shocked at the interior! The beige leather is covered in black marks! The drivers seat had a black mark on it as well and when I wiped it clean, I discovered two gouges in the leather!! I immediately emailed my sale rep with my frustration and he accepted responsibility for the black marks but not the scratches. He said the transporter must have had something in his pocket because those marks were not there when he picked it up. He did accept blame for dirty interior but has not made any efforts to remedy the issue and refuses to accept responsibility for the marred drivers seat. I am completely disgusted with the state of this car and incredibly disappointed in the lack of customer service after the sale! I was really looking forward to this car and now, I don't even want to drive it. More

Unfortunately I had an airbag light go off that may be related to a recall issue with Chrysler so I took my Jeep in on a Friday at 0700 and ended up picking it up the following Wednesday at 10am. The rep related to a recall issue with Chrysler so I took my Jeep in on a Friday at 0700 and ended up picking it up the following Wednesday at 10am. The representative that I was working with didn't have the common courtesy to update me on the work of my Jeep. I HAD TO CALL EACH TIME. Then after part of the repair was completed I was told that the additional problems they were having were probably due to the recall. No big deal. I also asked that another part be repaired and I was told upon picking up my car that the part was on back order and that they simply removed the part and that it didn't have any effect (that remains to be seen as of yet). They lost my driver side mat and I found my travel cup thrown on the passenger side when I left it in the cup holder. For this service I paid over $500. So in all my Jeep wasn't fixed due to the recall that Chrysler hasn't addressed yet. They could've simply not have done the repairs at all and then just called me to pick up my car and tell me to wait until Chrysler had issued a solution. Instead part of the problem was worked on and I was charged for that. I asked for the Regional Manager's number and they didn't want to give me the information stating that they got a new manager two days ago and they couldn't give out that information. No biggie- I asked for the dealership's owner phone number and called and left a message regarding my customer service I received here. They had a almost a week to work out these issues and I ended up following up on getting information on my car. Impressive and shameful all at the same time. I intend on not coming back and would advise others to cautiously proceed when dealing with this particular institution. More

I called ahead to verify a ram 1500 with specific features was still in stock having seen it on the RAM Dealer Inventory locator. The internet sales representative confirmed the car was still in stoc features was still in stock having seen it on the RAM Dealer Inventory locator. The internet sales representative confirmed the car was still in stock. In fact I gave her the VIN and she went outside to eyeball it herself. I drove 25miles to the dealership and was presented with a completely different truck with only some of the specific features of the vehicle i wanted. They checked around but had nothing else suitable in stock. Then the manager said he found one identical to the one I wanted and would i care to do the deal and the car would arrive within 24 hours. Then 10 minutes later they realized this was the same i wanted but had actually sold the week previously. As the car they showed me was almost the same as the one i wanted i decided to work with the salesman (Malcolm...very good guy..professional, calm knowledgeable and courteous). After discussing the deal the manager appraised my car for trade in value and quoted 4000 less than KBB. I told the sales guy i wanted more, something close to the KBB valuation. The manager came over to "negotiate" he stood over me as I sat, told me I was being unreasonable, had very irritated body language and said he wasn't prepared to negotiate at all. He then walked off, no hand shake, no thank you or apology and left me feeling very unimportant to his business. Whilst the sales person himself was good to deal with I would never deal with this dealership again simply as I couldn't be bothered to deal with their negative sales manager again. I drove straight to palmer dodge in Roswell GA and drove out 2 hours later with a great car with KBB for trade in and a great rebate. They even followed me to the gas station and filled my new car up even though my trade in was only 1/4 full. The whole time in Palmer Dodge all staff were excellent, friendly and made me feel like my business was important! More