Gwinnett Place Ford

A good trade was made but not user friendly. My sales representative was Steve Tiller and he was professional, patient reachable and seemed to be working on my behalf. Now CPO sales management is My sales representative was Steve Tiller and he was professional, patient reachable and seemed to be working on my behalf. Now CPO sales management is a bit of a different tale. I only by cars that are 1 to 3 years old with less than 30,000 miles and must be a CPO vehicle. This 2017 Lincoln MKX Reserve with 20,000 miles and CPO met this criteria. The deal was made and a deposit given to Steve. One final question was, "this is a CPO vehicle, correct". Steve checked and said that it was but when they dropped the price, they dropped the CPO? The day of the sale, the dealership website showed CPO, the dealership posted Carfax showed CPO but management said that they had removed the CPO? I bought several CPO Lincolns and I have not ever heard of a CPO switch where it could simply be turned off. Steve went to work for me but I still had to pay a portion of the cost to re-CPO the vehicle. Overall, I am pleased with the vehicle and the deal and very pleased with Steve's cooperation. Somebody up the ladder needs to address this issue since other customers may not be as willing to go through the on/off process. Obviously, I'm a budget minded shopper or I would not be only buying CPO vehicles but I do not believe in pounding on the sales person and the dealership for the last dollar. Give Steve Tiller a pat on the back and some recognition for working with both the customer and the sales manager. I'll be back but there is room for improvement in front line management. More

Great Buying Experience! Jason Vazquez was excellent to work with. He was very attentive and responsive to us before, during, and after our purchase of a Ford F-150. Jason Vazquez was excellent to work with. He was very attentive and responsive to us before, during, and after our purchase of a Ford F-150. More

Excellent professional Vernon McDonald understood what I wanted and he complied quickly and effectively. It could not be any better. He is very professional and friendly. He Vernon McDonald understood what I wanted and he complied quickly and effectively. It could not be any better. He is very professional and friendly. He treated me as if so were his family. More

Great Experience Had a great experience at Gwinnett Place Ford! Nadav and Austin were amazing to work with. Both showed great customer service skills, and I'd say were Had a great experience at Gwinnett Place Ford! Nadav and Austin were amazing to work with. Both showed great customer service skills, and I'd say were truly dedicated to making my situation work out the best for me. Happy to give them 5 stars an even happier with my purchase!! More

love my new car Great customer service! Love Mikhail! He is very helpful and knowledgeable. Got me a fantastic deal that I couldn't say no to! Love my new car!! Great customer service! Love Mikhail! He is very helpful and knowledgeable. Got me a fantastic deal that I couldn't say no to! Love my new car!! More

awesome no pressure Mikhail Granovsky was awesome I have been looking for a new f-150 for a couple of weeks in the savannah ga area where I live after getting the run aro Mikhail Granovsky was awesome I have been looking for a new f-150 for a couple of weeks in the savannah ga area where I live after getting the run around and the game playing from three local ford dealers .I contacted Gwinnett Place Ford in Duluth ga their was no games everything was transparent I closed the deal and drove the 230 miles to get my new f-150 will not even consider buying from the local ford dealership in and around the savannah area Gwinnett Place Ford earned e repeat customer for any future ford brand purchases More

New Ford F-150 Buyer Herb Michael is one heck of a great salesman. He knows his stuff and is a great resource for info without being too pushy. He helped me find the tru Herb Michael is one heck of a great salesman. He knows his stuff and is a great resource for info without being too pushy. He helped me find the truck I wanted with the features I needed at a great price. I would recommend him to anyone looking to change their ride status! More

Great Experience Gabi Mor is very friendly and always ready to extend his help. I am very happy to purchase my first car from them and will recommend this dealership t Gabi Mor is very friendly and always ready to extend his help. I am very happy to purchase my first car from them and will recommend this dealership to my friends. More

My sales guy was doing his best through everything!! He did his best in getting me a car that same day. I wasn't expecting to drive off that Saturday with a car but later that evening I received a call s He did his best in getting me a car that same day. I wasn't expecting to drive off that Saturday with a car but later that evening I received a call stating that I was able to go pick up my car and get some paperwork signing. Only thing I recommend to everyone is to check what they sign. I got some hidden fees when I got to the finance guy. He stated the fees and mentioned to me that it was about my credit situation when in reality it was not. My sales guy was a good man, the fees where the only problems I realized. Go buy some cars from This guy!! More

Great experience If you are looking for a vehicle at Gwinnett Place Ford ask for Scarlet Sanchez, you will not be disappointed. She took the time to find me the vehicl If you are looking for a vehicle at Gwinnett Place Ford ask for Scarlet Sanchez, you will not be disappointed. She took the time to find me the vehicle that best suited my wants, no high pressure here. very professional and quick. More