Gwinnett Place Ford

New Customer I had a great customer experience. I did not feel pressured to make a purchase, nor did anyone attempt to sell me anything different from what I was s I had a great customer experience. I did not feel pressured to make a purchase, nor did anyone attempt to sell me anything different from what I was seeking. I was presented with options, even those that may have been located at other dealerships. More

They live up to the name of a "stealership" I am the unfortunate owner of a 2006 Ford Crown Victoria Police Interceptor. The check engine light was on when I purchased it. After having the Can I am the unfortunate owner of a 2006 Ford Crown Victoria Police Interceptor. The check engine light was on when I purchased it. After having the Canister Purge Solenoid Valve changed, the CEL came back on reading the same code. I thought this was only something the dealership could assist with and a $425.67 diagnostic fee later they indicated it was a bad PCM ($1800) and cluster ($850). They offered to put on a PCM that I could purchase at a used auto part store. I purchased the part and the dealership charged $137.13 to put on. The receipt indicated "REPLACED PCM REPROGRAM RETEST PASSED NEED TO DRIVE 50 PLUS MILES BEFORE EMI TEST" Before I got to my house (less than 5 miles), the CEL came back on. I drove the car 50 plus miles, CEL still on. New code indicated bad O2 Sensor. I had two of the O2 sensors changed but the same code read(not the dealership). I took it back to the dealership who stated that the O2 Sensor needed to be changed because the wrong one was used, even though I informed them that I already had two changed. I had to save up the money and $240.39 later the CEL came back on within one day reading the same code. I took it back to the "stealership" who kept it for 3 weeks without doing anything. Oh, they claimed that they did but when I visited on several occasions just to see if the car was moved it was not! By this time I have paid well over the $879 to get a emissions waiver until the next renewal. At the beginning of the fourth week, I confronted them with the fact the car hadn't moved after they lied and said that they had worked on it that week. I asked for a rental car that Saturday and on Monday they called stating that the PCM was faulty and if I purchased another one, they would install it at no charge. Really?! Am I to believe this after they clearly lied to me about working on the car for 3 weeks? Do I get a refund for the $240.39 for a O2 sensor I didn't need? You're not doing anything for free, I've clearly paid you. Oh yeah, the Service Advisor stated that, "Since I have the waiver, I can just drive car now". Does that mean you get to keep the $803.19 paid to the dealership without having the issue resolved? I guess since I'm a woman or perhaps stupid in their eyes, he didn't think I knew that the waiver was temporary. I would not recommend using this stealership and hope that Ford has better representation. More

Great Service! Very friendly and helpfull, had a great experience, thay took the time to explain every detail, we are really happy with our new car . Thank you Very friendly and helpfull, had a great experience, thay took the time to explain every detail, we are really happy with our new car . Thank you More

Happy Would buy another car no questions asked. Very friendly and honest. Gabi explained and worked to my satisfaction. Thank You. Very happy with my purcha Would buy another car no questions asked. Very friendly and honest. Gabi explained and worked to my satisfaction. Thank You. Very happy with my purchase. More

Great Service! Geo was very patient with us. We weren Very happy we were able to get the car we wanted. Thank you Geo for uour help! Geo was very patient with us. We weren Very happy we were able to get the car we wanted. Thank you Geo for uour help! More

Thank you Frankie was very helpful. He let me "buy" the car instead of him "selling" the car. This is all I have to say but this survey forces me to say more. Frankie was very helpful. He let me "buy" the car instead of him "selling" the car. This is all I have to say but this survey forces me to say more. More

Frank Mercardante was incredibly helpful My salesman, Frank Mercardante, was incredibly helpful and diligent. I knew exactly what car I wanted to buy, and have filled out a bunch of online in My salesman, Frank Mercardante, was incredibly helpful and diligent. I knew exactly what car I wanted to buy, and have filled out a bunch of online inventory quarries. After that, a bunch of sales people at other dealerships called me and tried to get me to come look at cars that were not the same as the one that I wanted, but only Frank Mercardante from Gwinnett Place Ford called and said "we don't have what you are looking for today, but we can get it" And get it he did. More

Steve Tiller helped us trade in and get a new car We traded in our Mustang for a family car. Steve was very helpful in giving us a great trade in value which was even higher than KBB. He also helped u We traded in our Mustang for a family car. Steve was very helpful in giving us a great trade in value which was even higher than KBB. He also helped us find a car that filled our family needs. More

Great service I had an 8AM service appointment. Everyone in the service lane greeted me with a smile. My truck was due for service and also needed a repair. Mark Wy I had an 8AM service appointment. Everyone in the service lane greeted me with a smile. My truck was due for service and also needed a repair. Mark Wyatt explained my repair in detail and answered all my questions. Service staff was friendly. I enjoyed talking to them while waiting for my truck. The dealership is very nice and clean. They even served lunch to customers and staff. I love Gwinnett Place Ford. I talked to many employees. I wish I knew their names for recognition of good customer service. More

Great job !! Thanks Breannah. I just moved up here from South Florida and had a great relationship with my local dealer. I was not looking forward to having to find one here, but t I just moved up here from South Florida and had a great relationship with my local dealer. I was not looking forward to having to find one here, but to my surprise I stumbled upon Gwinnett Place Ford and a young lady named Breannah. She was amazing and kept me in the loop on what was going on with my car. I have 3 Fords in my family and Breannah will service them all. Great job and thank you.. From the time you get there till the time you leave was a very pleasant experience.. thank you all ! More