Gwinnett Place Ford

Highly recommend Gwinnett Place Ford Lincoln Mercury..RV traveling is our new adventure..Visited dealership and told Steve Tiller that we were going to the 5th wheel mode of travel..Steve showed us several traveling is our new adventure..Visited dealership and told Steve Tiller that we were going to the 5th wheel mode of travel..Steve showed us several options without pressure and answered all of our questions. After several days of contemplation, we decided to return to see if we could make a purchase. Again, without pressure, Steve and Brian McFarland searched the country for the specific model that we wanted..No luck..They suggested a different model or a special order...We left with an F350 equipped with more options than we intended at an agreeable price...We are quite satisfied with the entire process.. More

I have sent two previous emails detailing the situation.On the only response I received said that Craig Wooten would be getting back to me.No one ever got back to me.I guess you have all the flee situation.On the only response I received said that Craig Wooten would be getting back to me.No one ever got back to me.I guess you have all the fleet business you want.I wish we had enough business we could turn away work. More

Took my Expedition in because of a problem with the transmission. Another Ford store couldn't fix it so I took it here. Matt in service was great. They had the car 11 days cause they wanted to make sur transmission. Another Ford store couldn't fix it so I took it here. Matt in service was great. They had the car 11 days cause they wanted to make sure it was 100% fixed before I got it back and not 90% fixed. Matt called everyday to keep me updated on the status. Since I've gotten it back everything is perfect. The best Ford store in Georgia. More

I had a positive experience. Geo was very professional and did an excellent job. Every one at the dealership was nice and extremely helpful. Only thing I would suggest is that they renovate the dealersh and did an excellent job. Every one at the dealership was nice and extremely helpful. Only thing I would suggest is that they renovate the dealership. It is a very old building and shows excessive wear. However, I would still recommend this dealership to others More

DON'T LET THEM INTIMIDATE YOU!!! They tried sooo much to intimidate us!! Yelling, pounding fits, red angry faces, walking away upset...they did it all! (And we weren't doing ANYTHING to get such a hyped rea intimidate us!! Yelling, pounding fits, red angry faces, walking away upset...they did it all! (And we weren't doing ANYTHING to get such a hyped reaction...I swear! They were just trying to intimidate us!!) Then in the financing room....WARNING: Be very very very suspicious; be very careful and read EVERYTHING!!!! Even if you've agreed to a price and sign something on the sales floor, keep checking the prices listed and keep checking the calculations!!!!! DO NOT believe their calculations. Calculate everything they spout out! And DO NOT believe what they tell you they see in your credit report!! They lied and lied and lied...over and over and over. Luckily my husband kept asking questions and kept doing calculations on his own because we caught lie after lie. And we think we got scammed into a buying warranty that might've actually been free (not sure on this last one yet). They pretended to see things in our credit report (that actually never shows up on credit reports)...but wouldn't let us see the computer screen to verify what they claimed. They promised instead to print it out and never did. Liars! They pretended the percentage we could get was high so they could manipulate us into getting their "guaranteed percentages" that come with their special packages. But when it was all said and done, the percentage we got was at least 2% lower than what they swore "wouldn't get any lower" and "was the best they could do." Liars! They promised us a price on the car but my husband caught them red-handed when quickly stepping behind finance guy to see the computer screen, that they had raised our price behind our backs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NO JOKES!!!! My husband called the guy out, and he quietly and guiltly just said, "oh...how did that happen?" More

I took my 2007 (under warrantee) suv in, because when hooked to a trailer, the running lites would not work but all others did. I tested the trailer in advance on another vehicle and advised them to call hooked to a trailer, the running lites would not work but all others did. I tested the trailer in advance on another vehicle and advised them to call (of course, they did not)if it was anything other than a warranted problem. When I called to check on the vehicle, I was advised the bill would be $105.00 for the simple changing of a fuse. They agreed the warrantee was still in affect but stated fuses and the technicians services were not. Why the fuse box was not checked first, I have no idea. I Never had this problem before. I Had a 2003 model of the same vehicle also with electrical problems that had fuses replaced three times all of which were no charge! The dealer did make some concessions on the bill, however, I still feel I was taken advantage of and would not trust them to do service again. More

All the people I spoke with at Gwinnet Place were very friendly. Dave and his mechanic helped identify and locate some hard to find parts for my older Ford Ranger. His follow up call was greatly appreci friendly. Dave and his mechanic helped identify and locate some hard to find parts for my older Ford Ranger. His follow up call was greatly appreciated. I would recommend this dealer! More

I took my car in for service and they wrecked my car and did not notify me. After 8 days, I went to check on my car and found it at the bodyshop getting the bumper replaced and painted. They never contacted did not notify me. After 8 days, I went to check on my car and found it at the bodyshop getting the bumper replaced and painted. They never contacted me to tell me the car was damage. Instead the service manager told me the part I took my car in for was lost in Memphis, Tennessee. The new bumper they tried to sneak and put on has dents and there are bubbles in the paint. The rear sensors also did not work. I took my car to another body shop and they informed me that the a portion of the absorber behind the bumper cover was actually missing and the reinforcement was damaged. The dealership hid this also. The dealership has yet to tell me what actually happened to my car. They suspect it was a hit and run but they have cameras outside the building and should know what happened. Casey has rufused to give me the name of the insurance carrier. Still disputing this. I recorded many conversations so the public could hear how they mistreated me. If anyone is interested in hearing, contact me. I have also turned over the recordings to all of the local tv news stations. I am also planning on filing suit against them. Consumers...beware!!! I am sure they would not have told me anything had I not caught them in the act!!!!! More

The price was N/A because we bought on the Ford "A" Plan. My experience with them might have been affected by that. Our salesman was nice, was not terribly pushy, and seemed interested in just "A" Plan. My experience with them might have been affected by that. Our salesman was nice, was not terribly pushy, and seemed interested in just helping us buy a car. They took a while to get the paperwork completed, but they let me take a Roush F150 to supper while they got it done. That smoothed me out considerably (and almost sold me a truck). They took longer than they should have to pay off our trade and we ended up owing money on it. One call to the dealership got us a check for the full amount. That was a bit of customer service that impressed me a great deal. Although I did witness a couple of obnoxious salespeople (Nick is great, though) I found them pleasant overall and I would - and have - recommend the dealership to others. More

This dealership is full of crooks to say the least. While I am sure there are some good apples there, all of my experiences there have been high pressure and highly unpleasant. A couple of years ago While I am sure there are some good apples there, all of my experiences there have been high pressure and highly unpleasant. A couple of years ago I went there to look at some manual transmission cars. I worked with Gene and we drove an '03 Cobra. During the test drive he was very condesending, didn't want me to drive faster than 30 MPH and even smoked in the car. When we got back he showed me a 350Z that was AUTOMATIC (I wanted a manual). He insisted that I drive it so I did. When we got back from that test drive, he tried his hardest to sell it to me, eventhough it wasn't what I wanted. He made me wait at his desk for 15 minutes and then came back. I told him I didn't want the car, but he would not take no for an answer. He even asked me at what price I would buy the car at, I told him two thousand just to see what he would say. His response was "See so the only thing keeping you from this car is the price". What a jerk. I finally got out of the dealership and I ignored all his calls to me. Other times I went there I was flat out lied to, the salesmen used tactics like "Today is the last day of the special we have on this car" Yeah right. My friend bought a Ford Lightning for $8000 over sticker because they told him it was a "Limited production" and that the color blue was only one of 2 in the SE. A week later he goes back and sees an identical one for $10000 less than what he paid. This dealership employs liars and pushy salemen; not reccomended at all. don't even go in for a test drive unless you have 2 hours to waste telling them you are just looking. More