Gwinnett Place Ford

The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and cu explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and customer focused with his job. I hope to have him as my advisor again for future maintenance on my SUV. More

The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and cu explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and customer focused with his job. I hope to have him as my advisor again for future maintenance on my SUV. More

Excellent care and notification in the service and status of work being done. Maria was a excellent service advisor. of work being done. Maria was a excellent service advisor. More

Mike in the service department was so helpful and informative. It was by far the best service I’ve had at a dealership in quite some time. It was refreshing to see how much he cared about my vehicle informative. It was by far the best service I’ve had at a dealership in quite some time. It was refreshing to see how much he cared about my vehicle and the time he took to keep me informed. More

Buying a car can completely suck, but as I was shopping around, Nate Masresha personally reached out to me via email to answer any of my questions (It wasn't one of those bot spam emails either) - Even pro around, Nate Masresha personally reached out to me via email to answer any of my questions (It wasn't one of those bot spam emails either) - Even provided a personal video of the vehicle I was looking at. Nate's professionalism, understanding, transparency, and friendliness really made car buying a smooth process. Nate and his colleagues really care about your best interest. I highly recommend Nate's business. It's a pleasure working with him. More

Mike, always makes sure I am satisfied with the work. He understands customer service very well. He understands customer service very well. More

This was my first at the dealership and the Service staff was very courteous and respectful. Corey was my Service Manager and he welcomed me and explained about the 40k maintenance entailed. The whole facili was very courteous and respectful. Corey was my Service Manager and he welcomed me and explained about the 40k maintenance entailed. The whole facility is kept clean and everyone that I came across was welcoming. Asked if I would go back, yes I would. More

The service advisor I worked with was excellent. Good communication and service, competent and professional. Highly recommended. Good communication and service, competent and professional. Highly recommended. More

The customer service I received from the service advisor is ok. Whoever is fixing my car is terrible. I took my car back last week and they didn’t fix the tire sensor light. The link they gave me to approve is ok. Whoever is fixing my car is terrible. I took my car back last week and they didn’t fix the tire sensor light. The link they gave me to approve didn’t give me the option. Even though I told the advisor on the phone to take care of this it wasn’t completed. Second, I picked my car and the oil change light came on even though one was just completed. Third, the keyless entry numbers are lit now. I had a bad experience prior to this only a few weeks prior due to an electrical failure. I left ford without anyone telling me what was wrong. I called the next week got someone from the 800 number they took my message and no one returned my call. I made one more appointment to get all this fixed and will never come back to this dealer. More

Ricardo went above and beyond! He kept me constantly updated on my Raptor. He even helped me get my medicine from my truck (that I forgot in there) just moments before closing. He He kept me constantly updated on my Raptor. He even helped me get my medicine from my truck (that I forgot in there) just moments before closing. He kept me updated on parts ordered and he was precise with his expected timing of service. I look forward to returning to Gwinnet Ford. Gwinnet has a true asset in their hard working, respectful, employee Ricardo. He cared for my vehicle as if it was his own. More