
Gwinnett Place Ford
Duluth, GA
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The pick up/drop off service is THE best thing to happen to Ford service! Maria M. & Cameron H. Provided excellent customer service to me today. My service advisor was Xavier, I would have appreciated a ca to Ford service! Maria M. & Cameron H. Provided excellent customer service to me today. My service advisor was Xavier, I would have appreciated a call to go over my multi point inspection or at least the multi point list of everything that was inspected and the result that you usually provide. Overall I am still happy with the service I received today. In closing I'm not sure if it's Ford or MPP but the idea to not change the oil when using synthetic oil until 7,000 mi is not a good idea. I totally understand that I can pay for it myself but if I've already paid for an extended warranty with maintenance why should I have to pay for it again and why should I have to wait until 7,000 mi instead of 5,000 miles to save Ford or MPP money 👀 Keep up the good work Gwinnett place Ford. More
Scheduled an appointment but upon arrival the salesman wasn't there and after finding another sales associate to assist, took almost 15min of looking to find ttcqr which was advertised with features it di wasn't there and after finding another sales associate to assist, took almost 15min of looking to find ttcqr which was advertised with features it didn't actually have, and salesman video that specifically commented on how clean it was with no blemishes turned out to be fraudulent as it smelled strongly of smoke, had clearly been in an accident and very noticable chips, s ratchets and dents. We took for test drive and ran out of gas less than 1/4 mile from the dealership. Only positive was the second sales associate who was knowledgeable and professional More
Cedric in service makes the dealer look good. I would recommend this dealership to anyone with a Ford for service or to make a purchase. I would recommend this dealership to anyone with a Ford for service or to make a purchase. More
Ricardo was a very professional guy. He was in touch with me all time while my truck was in service. he explained me all details about my truck He was in touch with me all time while my truck was in service. he explained me all details about my truck More
The service was GREAT! Thanks to Mike for going over & beyond to ensure I received the BEST service! Keep up the GREAT work serving the Customers! Great service matters Thanks to Mike for going over & beyond to ensure I received the BEST service! Keep up the GREAT work serving the Customers! Great service matters!! More