Gwinnett Place Ford

Leroy Suazo was an amazing salesman! Leroy Suazo was an amazing salesman. He was professional, courteous, and efficient. We were able to HAPPILY drive out of the lot within 2 hours of cho Leroy Suazo was an amazing salesman. He was professional, courteous, and efficient. We were able to HAPPILY drive out of the lot within 2 hours of choosing the car. Would buy my car here again! More

Pierre really could can of this appointment and our previous visits. Kept me updated and focused on our needs. He told me about the issues and problem as well as the resolution previous visits. Kept me updated and focused on our needs. He told me about the issues and problem as well as the resolution More

I found the car we wanted to purchase online. Since the dealership is 2 1/2 hours away, I asked Nate, our sales person, to check the car to make sure nothing was wrong since we had to drive such a long way dealership is 2 1/2 hours away, I asked Nate, our sales person, to check the car to make sure nothing was wrong since we had to drive such a long way. He assured me the car was great. Upon arriving and driving the car, my husband noticed a whistling sound. When he asked Nate about this noise, his response was it was the seat air conditioner. We were not going very fast at the time so the response seemed legitimate. Nate stated the vehicle had been checked out and had a clean Carfax (which had not been updated since 9k miles, the car had 17k). Purchasing the car was a fairly easy process and we got out quickly. However, on the way home and driving down the interstate at 80 mph the noise become much worse. I immediately notified Nate of the issue. His initial response was for us to bring the car back, once again a 2 1/2 hour ride one way. Instead we ended up taking it to a local dealership because he assured me it would be covered under warranty. Not the case! The local dealership informed us that someone had tried to pry the door open and the window needed to be adjusted as well as the door. Not covered under the warranty! When I notified Nate of this information, his response was that his manager stated they were not going to help us with this because we purchased the car as is. Had you not lied about the reason for the issue we would not have purchased as is. Hindsight is always 2020, no we should not have purchased the car and we will never do business with these folks again. Update: After I posted my review, the dealership asked me to contact Joel Hall. He could not have been more helpful! They fixed the issue, reimbursed me for the amount I spent trying to get it fixed, reimbursed me for gas to drive back and forth, and loaned me a new car to drive while they worked on ours. This horrible experience had a happy ending! Thanks Joel! More

I highly recommend this place, Leroy Suazo went out his way to help me to get a big deal on F-150 , he was amazing! thank you. way to help me to get a big deal on F-150 , he was amazing! thank you. More

GLENN took GREAT care of me with my Escape. Glenn was honest, straight forward and caring during the transition of losing my baby, to getting a NEW baby! Glenn put me in the hands of VERNON. Now this honest, straight forward and caring during the transition of losing my baby, to getting a NEW baby! Glenn put me in the hands of VERNON. Now this was one patient man! I was very reluctant on purchasing my 1st car, but it was time, and Vernon made sure I drove off in a safe very comfortable vehicle and the paperwork wasn't THAT bad, but VERNON did that... Vernon put me in the hands of AUSTIN. Austin was very knowledgeable about everything! He explained EVERYTHING to me to where I walked away VERY HAPPY!! THANK YOU GLENN VERNON AUSTIN! YOU GUYS ROCK!!! More

Used Car Purchase Just bought a used Ford Escape for my daughter. Mikhail Granovskiy was my salesperson and he was great to work with. Was flexible, a good communicator Just bought a used Ford Escape for my daughter. Mikhail Granovskiy was my salesperson and he was great to work with. Was flexible, a good communicator and I got a fair price. Would buy from him again. More

Pierre and Casey went above and beyond helping me get my car fixed and shuttling my husband and me to and from our hotel. We are very thankful. car fixed and shuttling my husband and me to and from our hotel. We are very thankful. More

Jason took very good care of me and made sure I was happy through out the entire process. Including the finance department and all of the friendly staff! I love my new vehicle. through out the entire process. Including the finance department and all of the friendly staff! I love my new vehicle. More

Super easy transaction at the best price in town I was lucky to walk in to the showroom and have Bryant Milon (aka "LT") take care of getting me situated with the new van I needed. By the time I le I was lucky to walk in to the showroom and have Bryant Milon (aka "LT") take care of getting me situated with the new van I needed. By the time I left the van was scheduled the next day to have shelving units installed and that I would be able to pick up the next day in the afternoon. Well everything went smoothly just as he promised. A few weeks later I bought my second van from him. Everyone at the dealership made the process easy. I will be buying all our service vehicles going forward from Gwinnett Place Ford. Thank you. More

Excellent customer service .. answer all my question!!! Went up and above expectations . Provide me with shuttle home while getting my car service .nice environment. Thanks Went up and above expectations . Provide me with shuttle home while getting my car service .nice environment. Thanks More