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Gwinnett Place Ford

Duluth, GA

4.6
2,375 Reviews
Call Dealership (404) 418-6877
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3230 Satellite Boulevard

Duluth, GA

30096

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2,375 Reviews of Gwinnett Place Ford

December 01, 2023

Great service at this dealership. They are professional, efficient, and nice. I would recommend them to anyone. 😀 More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Duke
Report | Print
Jan 16, 2024 -

Gwinnett Place Ford responded

Hi CS, Thank you for your review. We are happy to hear you had a great experience here at Gwinnett Place Ford.

Helpful
November 29, 2023

I’ve had only positive and EASY experiences with this dealership- and Akins ford is only 5min from my home but much prefer the attitude of the people here! More

by ivalord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Report | Print
Jan 16, 2024 -

Gwinnett Place Ford responded

Hi there, thank you for your kind review. We are happy to hear you have only had positive experiences here at Gwinnett Place Ford. We strive to serve our customers with excellent service.

Helpful
November 25, 2023

Each time I have gone to Ford Gwinnett I have received excellent customer service. I feel they care about their customers. More

by vickie_pope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Edwards
Report | Print
Jan 16, 2024 -

Gwinnett Place Ford responded

Hi Vickie, Thank you for your review. We are so glad you were provided with excellent service and were cared for. We look forward to seeing you again!

Helpful
November 21, 2023

Worked with you to solve concerns. Will take my cars back for service in the future More

by Mflynn
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Duke
Report | Print
Jan 16, 2024 -

Gwinnett Place Ford responded

Hi there, Thank you for your review. We are so glad you were provided with great service. Please come back and see us for any of your service needs.

Helpful
November 15, 2023

My service rep, Michael, was very good. He was thorough and thoughtful, keeping me informed. More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Report | Print
Nov 15, 2023 -

Mel responded

Confirmed

Nov 15, 2023 -

Mel responded

Confirmed

Helpful
November 10, 2023

Before the oil change service the car is in good condition with out a noise.Now after the oil change service the car is making noise. More

by restitutosun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Edwards
Report | Print
Nov 10, 2023 -

restitutosun responded

I won’t recommend any of my friends or family to have service or even buy a car with ford dealers.

Nov 13, 2023 -

Gwinnett Place Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused. Please reach out to Stuart Sliva at ssliva@vtaig.com to discuss what we can do to help.

Helpful
November 09, 2023

Customer service provided by Cedric Edwards was outstanding. He took the time to explain everything. The dealership is very clean and have fresh coffee (free) for your enjoyment. I feel comforta More

by Videssa.woods43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Edwards
Report | Print
Helpful
November 07, 2023

I bought a truck and the transmission went out before the first payment. They said there’s nothing they can do for me. This transmission is $11K to repair and it’s backed ordered nationwide, so I can’t even More

by Carlos Rubalcava
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabi Mor
Report | Print
Nov 08, 2023 -

Gwinnett Place Ford responded

Thank you Carlos for sharing, we are glad to review you concern and parts availability for you. Please contact me directly at ssliva@vtaig.com to discuss what we can do to help and to verify phone number and name for repairs.

Helpful
November 02, 2023

I receive excellent service at Gwinnett Place Ford. Cedric Edwards is my Service Advisor. He always gives me his best recombination. It was time to get a new set of tires. Cedric showed me the three be More

by revharrietb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Edwards
Report | Print
Nov 07, 2023 -

Gwinnett Place Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
October 27, 2023

My service manager Michael Duke is great to work with and makes it very easy to schedule appointments More

by Lobster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duke
Report | Print
Nov 07, 2023 -

Gwinnett Place Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

Helpful
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