Gwinnett Place Honda

I had a great experience working with Deja Kelly. She was knowledgeable, responsive, and went above and beyond to make sure I felt comfortable with my decision. She was knowledgeable, responsive, and went above and beyond to make sure I felt comfortable with my decision. More

I love my new car, and Dominique helped me through the whole process. I was busy for a couple weeks, but she made sure to stay in contact with me about the inventory. I appreciate her and the small things whole process. I was busy for a couple weeks, but she made sure to stay in contact with me about the inventory. I appreciate her and the small things about my purchase! More

I’ve been a customer here for nearly **8 years** (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week due to a serious communication and authorization failure. On **Wednesday, 1/28**, I brought my wife’s Pilot in for the **100k service**. The initial estimate was **$3,100**. Later that day, I received a revised quote for **$4,100**, which I **approved via Honda’s text authorization link at 3:22 PM**. After approval, **no one contacted me** to advise of any further price change. My wife picked the vehicle up on **Thursday, 1/29**, and was charged **$5,100**—**$1,000 more than the approved amount**. There was **no call, no verbal authorization, and no notice** prior to pickup. Compounding the issue, **there was no way to view or retrieve the approved estimate, line-item summary, or authorization documents afterward via the text system**, leaving no visibility into what changed or why. When I raised the issue, the service manager stated the work “should have been” around **$6,200** and that I was “helped out” by being charged $5,100. That explanation does not address the core issue: **charging more than the authorized amount without customer approval or transparency**. The service manager called me on **Friday, 1/30**, confirmed everything was “documented,” and declined to make any adjustment, despite nearly **8 years of service history and zero prior complaints**. This is not a pricing dispute—it’s a **process and trust failure**. I’ve taken my business elsewhere and recommend Honda corporate review this dealership’s **authorization, documentation access, and communication practices**. More

I’ve been a customer here for nearly **8 years** (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week due to a serious communication and authorization failure. On **Wednesday, 1/28**, I brought my wife’s Pilot in for the **100k service**. The initial estimate was **$3,100**. Later that day, I received a revised quote for **$4,100**, which I **approved via Honda’s text authorization link at 3:22 PM**. After approval, **no one contacted me** to advise of any further price change. My wife picked the vehicle up on **Thursday, 1/29**, and was charged **$5,100**—**$1,000 more than the approved amount**. There was **no call, no verbal authorization, and no notice** prior to pickup. Compounding the issue, **there was no way to view or retrieve the approved estimate, line-item summary, or authorization documents afterward via the text system**, leaving no visibility into what changed or why. When I raised the issue, the service manager stated the work “should have been” around **$6,200** and that I was “helped out” by being charged $5,100. That explanation does not address the core issue: **charging more than the authorized amount without customer approval or transparency**. The service manager called me on **Friday, 1/30**, confirmed everything was “documented,” and declined to make any adjustment, despite nearly **8 years of service history and zero prior complaints**. This is not a pricing dispute—it’s a **process and trust failure**. I’ve taken my business elsewhere and recommend Honda corporate review this dealership’s **authorization, documentation access, and communication practices**. More