Gwinnett Place Honda

Tymon provided excellent service during my visit to Gwinnett Place Honda. He was attentive, knowledgeable, and made sure everything was handled smoothly from start to finish. I really appreciated how h Gwinnett Place Honda. He was attentive, knowledgeable, and made sure everything was handled smoothly from start to finish. I really appreciated how he took the time to answer my questions and kept me informed while my vehicle was being serviced. The whole experience felt easy and well organized thanks to him. If you’re coming in for service, Tymon is definitely someone you can trust to take great care of you! More

Sean reid really helped me and made my process very smooth was in and out smooth was in and out More

DO NOT GET YOUR CAR SERVICED HERE! !!! I bought a brand new 2026 Honda CR-V from this place. It had 6 miles on it when I bought it. Now at 5k miles I went to get a oil change and my hus !!! I bought a brand new 2026 Honda CR-V from this place. It had 6 miles on it when I bought it. Now at 5k miles I went to get a oil change and my husband who's a mechanic noticed the oil was leaking. I bought it into the dealership today, 02/10/26 and sat at the dealership for 3 hours for them to tell me that there is no leak. They took a picture of the oil pan and stated that it's sealant from the pan and then changed the story and said it was lubrication from the nuts and bolts. Well they didnt even determine the correct location of the oil leak. I requested to speak to the service manager, Ronnie Bulter, who just brushed me off like my concerns were not valid. He told my husband who was on the phone, that we are just going to disagree. My husband requested to pit dye in the oil to make sure it wasnt leaking. He refused. He said there is nothing they can do because there is no leak. Well this is the 3rd issue I have had with this vehicle since I bought it. Now I have to take the vehicle back if its leaking again and they won't even guarantee that it will be fixed. It seems like they don't really care about their customers. I've bought 3 vehicles over 10 years from Rick Henricks and have never experienced anything like this. It's like they didn't even care to look at the vehicle. The service advisor offered an oil change as soon as I got there and did that prior to looking at the vehicle. I specifically told him that I wanted the car examined before an oil change. This service department doesn't care about their customers. There is no reason why a brand new car is leaking oil. I will be getting a second option from their other location at Mall of GA. Let's see what you have to say then. When my service advisor was asked questions by husband who was on the phone he didnt want to answer them. Instead he got mad and threw the paper on his desk. COMPLETELY UNPROFESSIONAL!!! alas a service advisor you will deal with difficult questions and you do not get mad at customers for asking questions about their vehicle. At this point, if I have to start a claim because GA has lemon laws I will do that. But I will not drive a car around with an oil leak and have any further issues happen to this vehicle. More

I love my new car, and Dominique helped me through the whole process. I was busy for a couple weeks, but she made sure to stay in contact with me about the inventory. I appreciate her and the small things whole process. I was busy for a couple weeks, but she made sure to stay in contact with me about the inventory. I appreciate her and the small things about my purchase! More

I had a great experience working with Deja Kelly. She was knowledgeable, responsive, and went above and beyond to make sure I felt comfortable with my decision. She was knowledgeable, responsive, and went above and beyond to make sure I felt comfortable with my decision. More

I’ve been a customer here for nearly **8 years** (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week (purchased our Honda Pilot in **July 2018**) and continued servicing here despite living closer to another Honda dealer. That loyalty ended this week due to a serious communication and authorization failure. On **Wednesday, 1/28**, I brought my wife’s Pilot in for the **100k service**. The initial estimate was **$3,100**. Later that day, I received a revised quote for **$4,100**, which I **approved via Honda’s text authorization link at 3:22 PM**. After approval, **no one contacted me** to advise of any further price change. My wife picked the vehicle up on **Thursday, 1/29**, and was charged **$5,100**—**$1,000 more than the approved amount**. There was **no call, no verbal authorization, and no notice** prior to pickup. Compounding the issue, **there was no way to view or retrieve the approved estimate, line-item summary, or authorization documents afterward via the text system**, leaving no visibility into what changed or why. When I raised the issue, the service manager stated the work “should have been” around **$6,200** and that I was “helped out” by being charged $5,100. That explanation does not address the core issue: **charging more than the authorized amount without customer approval or transparency**. The service manager called me on **Friday, 1/30**, confirmed everything was “documented,” and declined to make any adjustment, despite nearly **8 years of service history and zero prior complaints**. This is not a pricing dispute—it’s a **process and trust failure**. I’ve taken my business elsewhere and recommend Honda corporate review this dealership’s **authorization, documentation access, and communication practices**. More