Unfortunately I cannot list a "zero" star rating. I found the Sales Manager (older, slender man) and Ted to be quite overbearing bullies. I am a no-nonsense, level headed shopper, I have done my research as well as enlisted the help of a friend who until recently had worked for a local auto sales company for 20 years. The one vehicle I was interested in was filthy, handfuls of sand were in the back area of the car, pine needles were in the sunroof area and leaves were in the engine area, where one would almost never find debris. They claimed it was due to the high winds of a recent storm. My personal vehicles didn't have that kind of debris in them.
When I sat down to negotiate the price, Ted wouldn't take my offer to the sales manager until I told him to. Regardless if he didn't think they'd accept Ted should have taken it. The sales manager then came over to negotiate with me. I informed him of the multiple items that I felt devalued the vehicle (2013). The sales manager became overbearing and attempted to become a bully. Frankly he acted like a spoiled child when he came back with a new price. His voice was irate and obviously greatly agitated. When I informed him I would need to think about it, he became angry and nearly insisted on an answer. A vehicle is the second largest purchase you will make besides your home, therefore I would need to think about it.
I will never do business with Gwinnett Place Honda. I can find another Honda dealer that will treat me with respect and values my business. GPH may have Hondas but they don't and won't have my hard earned money!! I do not believe I have ever been treated so badly and disrespected as I was by GPH. I am not intimidated nor do I back away from confrontation.
The sales manager stated that I (the customer) don't understand how they "do business". I DO understand GPH, you attempt to bully, pressure and berate your customers. Why anyone would do business with them is beyond me. I'd rather spend more money on my vehicle somewhere else than to get a perceived "good" deal and be treated less than a human without any respect.