I am extremely disappointed and upset to say the least about the service at Hendricks Auto Collision. Matt Paolini did not call me once, even after I contacted him for an update on my vehicle. So I went in to the location and asked for the manager, that was Rick Eve. So disrespectful, rude and curt. I have spent thousands at Gwinnett Place Honda for a car purchase and later service and had nothing but outstanding praise for their used sales and service departments. However, when it comes to collision repair, I am utterly disgusted at the level of treatment I received. My service rep was the only person who kept in touch with me and I really did not understand this. So I tried to explain it to Rick Eve, only to be interrupted multiple times during our discussion which only fueled my dissatisfaction. I just walked off with the word “please” in my request and he kept stating that he would not be talked to in that way and later when I asked a woman at the reception desk for his manager’s name, he told her to call the cops on me. I just walked off and left. I am in need for a new car but will never buy another there or take my car in for service because I am still in shock about this. Totally uncalled for and unsatisfactory service!