Gwinnett Place Honda

Professional, friendly, very customer service oriented. Greeted immediately, good listener estimated wait time was accurate. Only suggestion is the waiting area had a cell phone charging battery that wasn' Greeted immediately, good listener estimated wait time was accurate. Only suggestion is the waiting area had a cell phone charging battery that wasn't charging my phone and there were no computers for customers to use. More

Review of service Fast efficient service with a smile. Clean waiting area! Brandon explained the services tended! Taken in as soon as I arrived! Assigned another serv Fast efficient service with a smile. Clean waiting area! Brandon explained the services tended! Taken in as soon as I arrived! Assigned another service but requested Brandon on how he greeted me. More

Great service provided by Brandon. Quick and efficient. I didn't wait at all, was serviced, got a good price, and got the car in time. Would recommend it to others, especially Brandon. I didn't wait at all, was serviced, got a good price, and got the car in time. Would recommend it to others, especially Brandon. More

Excellent support from car sales consultant It couldn’t be better. Extremely satisfied. Sales man’s attitude was so respectable and it was beyond my expectation. And also, he fully and willin It couldn’t be better. Extremely satisfied. Sales man’s attitude was so respectable and it was beyond my expectation. And also, he fully and willingly supported to solve my concern to change owner name. More

Always amazoing with Rudy I always go to Rudy. I am always satisfied. Rudy has great customer service and makes sure the job gets done. Sometimes I go to Couvosier and he h I always go to Rudy. I am always satisfied. Rudy has great customer service and makes sure the job gets done. Sometimes I go to Couvosier and he has great service skills too. I appreciate good service. A lot of people take out time to do bad reviews but these two deserve to be recognized for their good skills. They ginuely care for their clients and I truly appreciate that. More

Happy customer! This is my first time getting my Honda serviced here. Ronnie, my service advisor, was friendly, knowledgeable, and patiently answered all my questions This is my first time getting my Honda serviced here. Ronnie, my service advisor, was friendly, knowledgeable, and patiently answered all my questions . Paula called the next day to check about my visit to the service center. I will happily recommend GP Honda. More

Poor Communication, Abysmal Punctuality I chose Hendrick's Collision based off of online reviews, and in hindsight these reviews seem to be either falsified or my experience was an outlier. I chose Hendrick's Collision based off of online reviews, and in hindsight these reviews seem to be either falsified or my experience was an outlier. Communication was the biggest issue for me. After dropping off my car for repairs I was assured I would receive updates throughout the process. This was certainly not the case as it seemed I only got any type of response if I called and waited on hold, or actually went into the body shop to speak to a manager. I was given false information early in the process when it was mentioned to me that my car was currently being painted and should be ready for pickup the next day. There was clearly some confusion on Hendrick's part as I then received an email that supplemental repairs were requested to my insurance. My insurance (Traveler's) was able to approve the repairs after going to review the supplement. During the time from the insurance's approval to the week of expected completion I received no updates or any information from Hendricks. This was over 2 weeks with so much as an email. I should point out that there were automated updates, which turned out to be useless. A week before I actually picked up my car I received a text alert confirming I had picked up my car which made no sense. Moving to the week in which my vehicle was expected to be completed, I went to the body shop to pick some paper work I left in my car. The manager took me back behind the shop where my car sat outside in the rain without a hood or window molding . He mentioned they were looking for some molding for the door that they had removed and could not find the part for, but he assured me that Thursday evening it should all be ready and if not by Thursday, it would be ready Friday for sure. Thursday came and the car wasn't ready, but they mentioned that I could come between 4 p.m. to close on Friday to pick up the vehicle. Friday at 3:30 Tom Roche called me while I was at work, so I missed his call by a few minutes. Trying to get anyone working on my vehicle was a nightmare. I called back several times until I finally just had to get a ride to the collision center to see the car for myself. Upon arriving, another manager (Todd I believe) took me to my car and told me that the wrong parts were delivered and that the car should be ready Monday of the next week. I asked about some of the parts they replaced and the manager mentioned that the car initially looked like it was going to be a total loss, so they tossed certain parts that weren't necessarily needing to be replaced. I'm not sure if my insurance ate the cost for these parts or not. At this point I was without transportation for multiple days, so Hendrick's provided me with a rental until my car's completion which ended up being Tuesday of the following week. After picking up my car the repairs seemed adequate enough and I was satisfied with the end product with one caveat being the Acura logo on the engine cover was broken/missing. This part was insignificant to the operation of the vehicle and i wasn't willing to deal with the body shop any longer than needed. I rarely write reviews, but felt my experience here was bad enough that I needed to. I would not recommend this body shop to anyone and would go out of my way to tell others to avoid it. More

Great service. Luis is nice person. I went to go for my oil change.he did good job . I recommend for Luis. Great customer service and provide knowledgeable details.G Luis is nice person. I went to go for my oil change.he did good job . I recommend for Luis. Great customer service and provide knowledgeable details.Great experience. Thanks Gwinnett Place More