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Gwinnett Place Honda
Duluth, GA
2,519 Reviews
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Showing 2,519 reviews
June 10, 2016
High Maintance charge I recently made an appointment over the phone about an ongoing oil leak I was having with my 2008 Honda Accord. I made the appointment for a Saturday I recently made an appointment over the phone about an ongoing oil leak I was having with my 2008 Honda Accord. I made the appointment for a Saturday afternoon and arrived a little late. Once I arrived, various service people kept informing me someone would be with me (this went on for 20 minutes). Once I was actually being serviced by the Tech, I informed him I had an appointment and I needed to see why was my car leaking oil. He got my information and once completed, he asked me to come with him to his desk. He then informed me, it would be $140 for them to check my problem. What??!!! I informed him, I was not informed of a fee and not for $140. He looked at me with a blank look. I informed him, I did not have $140 but he stated it would be applied to the service if the work was done. I told him no one informed me of this fee and I did not have the monies for this. I asked him where is my car. He pointed and gave me my keys and told me to have a nice day. What??!!! I was dismissed with a salutation!!! Really!!! No apology or explanation!!! Of course I called to file a compliant, but the service manager was not available after I left. Again, this was a Saturday!!! You gave me good service in the past but what happened!!! More
by adrian123456
Employees Worked With
Ronnie Butler
May 25, 2016
Great Experience Steven is an enthusiastic & knowledgable service advisor. My experience with dealerships has not been a great one. But when I engaged in my first inte Steven is an enthusiastic & knowledgable service advisor. My experience with dealerships has not been a great one. But when I engaged in my first interaction with Steven in the service department it exceeded my expectations! More
by Klfowler2003
Employees Worked With
Steven Shoemake
May 25, 2016
Mike just doesn't fit the mold! Forget the stereotypes you hear about the high pressure car /used car sales person who is just out to take your money. We found one that just doesn't Forget the stereotypes you hear about the high pressure car /used car sales person who is just out to take your money. We found one that just doesn't fit that mold. " Mike the mold breaker" should be his moniker. A top-notch professional, a real credit to the dealership. A very pleasant buying experience. Thank you, Mike from Jon and Judy More
by Jon&Judy
Employees Worked With
Robert Turner, Mike Pham
May 25, 2016
Wonderful car buying experience!😄 I bought my last car at Gwinnett Place Honda and had a great experience so I decided to return to the dealership. Not only was I surprised to see so m I bought my last car at Gwinnett Place Honda and had a great experience so I decided to return to the dealership. Not only was I surprised to see so many familiar faces I was treated like an ex employee and recieved the royal treatment. My thanks to salesman Zackary Blanchard and his manager Richard Alitrista who made the process quick and painless. I came prepared with ammunition when it came time for my trade but that was only wasted time I was very happy with the offer. Everyone from the finance manager Ramon, the sales desk manager Jamal and the new accessory saleswomen(forgot her name but she will go far)were wonderful to work with. I give GPH a A+ and will recommend the dealership again and again. I believe the General Manager is a man named David Kwon, he should be commended as well for providing well educated employees who show they care about their dealership. Kathleen Heagerty More
by Bingo12345
Employees Worked With
Jamal Gunn, Richard Alatrista, Ramon Espejo, Zach Blanchard
May 24, 2016
Great first time experience Mike Pham really toke good care of me. I was a first time buyer and he really toke time out to show me the steps and make sure I was 100% comfortable. Mike Pham really toke good care of me. I was a first time buyer and he really toke time out to show me the steps and make sure I was 100% comfortable. I would recommend him to anybody who wants a new car buying experience. More
by Mrmack0518
Employees Worked With
Mike Pham
May 23, 2016
Purchasing our 1st Honda We purchased our 1st Honda from Gwinnett Place Honda! We are very picky & they worked hard to find the right vehicle for us!!! The management, sales We purchased our 1st Honda from Gwinnett Place Honda! We are very picky & they worked hard to find the right vehicle for us!!! The management, salesman, & finance manager were all very professional & Accommodating!!!! More
by New Girl
Employees Worked With
Robert Turner, Delavan Mair, Mike Pham
May 23, 2016
Steven Shoemake Rocks! What a great service department! Steven Shoemake, my service representative, was the best I've experienced in recent memory. He was prompt, courteous, What a great service department! Steven Shoemake, my service representative, was the best I've experienced in recent memory. He was prompt, courteous, professional and just plain helpful. I highly recommend Steven Shoemake and the service department at Gwinnett Place Honda. More
by Lance Campbell
Employees Worked With
Steven Shoemake
May 06, 2016
Service on my 2012 Honda Fit The Service Team was exceptional, from my Service Rep. Rudy Russo who explained everything in detail and went beyond the call of duty, he walked me to The Service Team was exceptional, from my Service Rep. Rudy Russo who explained everything in detail and went beyond the call of duty, he walked me to the service area to show me the wear on my brakes. Rudy recommended I replace my front brakes, I was upset because I have only driven the car for a year. It is a Certified Pre Owned car so I felt justified in feeling they should have been changed before I bought the car. Rudy talked to his manager and I wasn't charged for the new brakes which the manager said that was the "right thing to do". That kind act has made me a loyal customer and I will continue to do business with Gwinnett Place Honda. More
by kitkat0350
Employees Worked With
Rudy Russo
May 06, 2016
False Advertisement Their internet sales team is full of liars. They sent me an invite to come test drive a new Honda, and I would get a $25 visa gift card for doing so. Their internet sales team is full of liars. They sent me an invite to come test drive a new Honda, and I would get a $25 visa gift card for doing so. They sent me numerous emails, constantly reminding me that this offer was still available. I decided to print it off and go in, as I was thinking of getting a new car. When I got to the dealership, I had to wait 20 minutes in their lobby before I even got to talk to anybody and let them know why i was there. I finally got to talk to a salesman (Mansoor), and he let me know he'd take care of the gift card after I test drove the car. Well, after the test drive, he takes the offer to the internet sales manager who told him Gwinnett Place Honda no longer associates with the company who issues the gift cards. I told him that I specifically came to GP honda because they kept inviting me and telling me about this offer, and he made nothing of it. The manager would not even come talk to me. Then Mansoor offers me a free tank of gas on my current vehicle, which would have been fine. Then he backtracks and says he can't find his internet sales manager, but the "next" time I come to Gwinnett Place Honda, he would take care of me. Well guess what, after this terrible experience, I won't ever be back. My family has bought 4 Hondas from here in the past, but we will not be buying anymore. Don't set false advertisement to your customers, then not honor them when they arrive. More
by shivam970
Employees Worked With
Mansoor Butt
April 29, 2016
Body Repair handled above and beyond expectation I brought my son's Honda Civic Si into the Gwinnett Place Honda Body Shop to have the paint looked at for the oxidation problem that was occurring on I brought my son's Honda Civic Si into the Gwinnett Place Honda Body Shop to have the paint looked at for the oxidation problem that was occurring on the roof of the car. He purchased the vehicle there 5 years earlier and is close to paying it off; looking at trading it in sometime in the next few months to get a new one. Kevin, one of the managers told me about the manufacturer's warranty on the vehicle paint and immediately filled out a claim to see if Honda would take care of the problem even though the warranty was a few months outside the warranties window. They even detailed the vehicle with its top-of-the line detail package at no charge to me. The vehicle looks like it was just driven off the showroom floor and it is a 7 year old car. The personnel were all top shelf and it is one of many great experiences bringing my son's car to this dealership to be serviced. The entire experience from beginning to end was nothing less than the best. Thank you Gwinnett Place Honda (and Carlos, in the detail dept) for all you do to go out of your way to take care of your customers. More
by Lauren W
Employees Worked With
Mansoor Butt, Andrew Sabau, Kevin Bievenue
